Aviata at Grand Oaks
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 173 Google reviews
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What this means for your family
This facility has a highly regarded therapy department that has helped many residents recover, but families must remain extremely vigilant. Because response times to call bells and communication with nursing staff are inconsistent, we recommend having a family member visit frequently to ensure your loved one's needs are met.
Google Reviews
Google Reviews
173 reviews on Google“Aviata at Grand Oaks (formerly Consulate/Aspire) has a polarized reputation, with many recent reviews highlighting significant improvements under new management, particularly in the rehab department. However, persistent reports of severe neglect, slow response times to call bells, and poor communication continue to surface, suggesting inconsistent care standards.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy teams
- Attentive and compassionate individual staff members
- Clean, well-maintained facility environment
- Responsive admissions and administrative support
Concerns
- Slow or non-existent response to call bells (mentioned by 14 reviewers)
- Difficulty reaching nursing staff via phone (mentioned by 9 reviewers)
- Poor hygiene and cleanliness in patient rooms (mentioned by 7 reviewers)
- Inadequate staffing levels, especially on weekends (mentioned by 6 reviewers)
- Reports of pest infestations (roaches/bugs) (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 175 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that communication to improve the daily experience for residents?
- 2With the facility having 120 residents, what is your current protocol for ensuring call bells are answered promptly, especially during weekend shifts?
- 3I understand the physical and occupational therapy teams are highly regarded here; how do they coordinate with the nursing staff to ensure consistent care for my loved one?
- 4What specific steps is the facility taking to maintain high standards of hygiene and cleanliness within individual patient rooms?
- 5Given the current staffing levels, how does the nursing team manage medication administration to ensure accuracy and timeliness?
- 6What is your process for keeping families updated on medical changes, and how can we best reach the nursing staff if we have urgent questions?
Personalized based on this facility's data
Key Review Excerpts
“The rehab was excellent, the nursing staff very pleasant and accommodating and the food was good. It smelled clean every day I went. They have changed everything there and they helped my dad greatly.”
“The general vibe is energetic and happy. The staff are cheerful, competent, and provide excellent care. The food is surprisingly good.”
“The facility is severely understaffed, unsanitary, and the staff is unresponsive. It often took 30 minutes for help, leading to my grandfather falling when trying to get up.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
15
measures
1
measures
1
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has 35 deficiencies across four surveys, with families filing two complaint reports in 2024 regarding resident rights and emergency care. The most recurring issues involve resident rights, emergency preparedness, and quality of care. While all deficiencies show correction dates, the pattern of repeated issues across multiple surveys and recent family complaints suggest ongoing operational challenges that families should investigate thoroughly before considering placement.
May 8, 2025Routine15
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Emergency Preparedness Deficiencies
Include a process for Emergency Preparedness collaboration.
Emergency Preparedness Deficiencies
Create arrangements with other facilities to receive patients.
Emergency Preparedness Deficiencies
Establish methods for sharing information.
Emergency Preparedness Deficiencies
Provide a means of sharing information on occupancy/needs.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Provide properly protected cooking facilities.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Jun 7, 2024Complaint2
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Feb 8, 2024Routine7
Environmental Deficiencies
Put firmly secured handrails on each side of hallways.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Mar 3, 2022Routine11
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Federal Penalties
Fine
Jun 7, 2024
$7,823
Fine
Jun 7, 2024
$7,823
Ownership & Operations
Who Operates This Facility
Aviata at Grand Oaks
for profit
Chain Affiliation
Aviata Health Group
52 facilities nationwide
Chain avg rating: 2.1/5 · Rank 31 of 52
Ownership & Management
Owners
Palm Coast Parent LLC
Owner · Organization
Flagler Oaks Holdco LLC
Owner (parent company) · Organization
Dagan, Amitai
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Goldberger, Abraham
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Goldberger, Faigy
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Herskowitz, Eliezer
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Herskowitz, Yaakov
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Travitsky, Aaron
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
173 reviews from families & visitors
Official Website
Visit centers.aviatahg.com
Medicare data downloads
Original nursing home datasets
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