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Public Google reviewers rate this highly and often mention passionate and energetic administration. Schedule a visit to confirm the fit.
based on 46 Google reviews
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Public Google reviewers rate First Choice at Deep Creek LLC highly. Reviewers highlight: passionate and energetic administration, clean and well-maintained facility. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
Families considering First Choice at Deep Creek can expect a highly praised, clean facility with an energetic and passionate administration. While most reviewers highlight exceptional staff friendliness and a welcoming atmosphere, one critical reviewer warns of inconsistent communication and poor phone responsiveness.
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Key Review Excerpts
“The administrator went out of his way to welcome and greet us when visiting a resident. The DON was very informative and professional.”
“I can truly say as a family member that is there i do like this place. They are very nice, clean and compassionate people.”
Source: VA State Licensing Agency
Type of inspection: Initial Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 12/19/2025 8:30 am -10:20 am The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. Number of residents present at the facility at the beginning of the inspection: 0 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 0 Number of staff records reviewed: 0 Number of interviews conducted with residents: 0 Number of interviews conducted with staff: 1 Observations by licensing inspector: Licensing inspector conducted an inspection of the buildings and grounds, checked water temperature, tested the call bell system, and provided consultation during the inspection. Additional Comments/Discussion: There were no staff files available to review. An exit meeting will be conducted to review the inspection findings. The evidence gathered during the initial inspection determined non-compliance with applicable standard(s) or law, and violation(s) were documented on the violation notice issued to the facility. The applicant has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to maintain future compliance with applicable standard(s) or law. If the applicant wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of the inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website should the facility be issued a license to operate. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of a licensed facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Alyshia Walker, Licensing Inspector at 757-670-0504 or by email at Alyshia.Walker@dss.virginia.gov
Based on observation, facility failed to ensure that bathrooms provide for privacy for such activities as bathing, toileting, and dressing. Evidence: 1. The window covering in the resident bathroom near bedroom # 12 did not provide complete privacy as the window covering did not cover the entire window. 2. Staff # 1 acknowledged the window covering did not adequately cover the window to provide privacy.
Based on observation and staff interviewed, the facility failed to ensure the interior of the building was maintained in good repair and kept clean and free of rubbish. Evidence: 1. During the on-site inspection the following was observed: a. The wall behind the door of bedroom # 1 was in need of repair. b. Bathroom exhaust fan in resident bathroom near bedroom #1 was inoperable. c. The sink faucet in the resident bathroom near bedroom # 1 was lose. d. There was no light bulb in resident bathroom near bedroom # 1 e. Bedrooms # 2 and # 6 had outlets with no faceplates. f. The air return filter in bedrooms # 9 and # 11 were dusty. g. Bedroom # 11 was missing a doorknob. h. The window blinds in bedroom # 13 were in need of repair. i. The bathroom near bedroom # 1 contained a soiled brief in the shower stall. j. Outside fence was in need of repair. k. Outside grounds- fish pond needs to be cleaned, and the outside sidewalk needs to be kept clear of pine straw and leaves. 2. Staff # 1 acknowledged the above deficiencies.
Based on observations made during a tour of the building, the facility failed to ensure bedrooms contain all required items. Evidence: 1. During the on-site inspection, the Licensing Inspector observed the following: a. Bedroom #1 did not contain a chair. b. Bedroom #2 did not contain a mirror or lamp. c. Bedroom # 3 did not contain a mirror. d. Bedroom # 4 did not contain chair or mirror. e. Bedroom # 5 did not contain a mirror, chair, or lamp. f. Bedroom # 6 did not contain a mirror. g. Bedroom #7, #8, #9, #10, #12, #13, and #14 did not contain furniture. h. The mattresses in bedrooms #2 and #11 had yellow stains. 2. Staff #1 acknowledged the deficiencies.
Based on observations made during the tour of the building, the facility failed to have an adequate supply of toilet paper in each bathroom. Evidence: 1. The bathroom near bedroom # 1 did not contain toilet paper. 2. Staff # 1 acknowledged there was no toilet paper in the bathroom.
Based on observations made during the tour of the facility, the facility failed to comply with the Virginia Statewide Building Code by having a stool available in the show stall. Evidence: 1. During the on-site inspection, there was no shower stool in the show stall for bathroom by bedroom # 12. 2. Staff # 1 acknowledged there was no shower stool.
Based on observation the facility failed to ensure fire and emergency evacuation drawings shall show primary and secondary escape routes, areas of refuge, assembly areas, telephones, fire alarm boxes and fire extinguishers. Evidence: 1. During the on-site inspection on 12/19/2024, the facility did not have an evacuation plan drawing posted which shows primary and secondary escape routes, areas of refuge, assembly areas, telephones, fire alarm boxes and fire extinguishers. 2. Staff # 1 was able to provide a copy an evacuation drawing when requested by the licensing inspector.
Based on observation and staff interviewed, the facility failed to ensure the hot water at taps available to residents shall be maintained within a range of 105 degrees Fahrenheit (F) to 120 degrees F. Temperature was not within the required temperature range. Evidence: 1. During the on-site inspection the hot water temperature in bathroom near bedroom #1 was 129 degrees F. 2. Staff #1 acknowledged the temperature reading.
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