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Nursing HomeMedicaid

Autumn Care of Portsmouth

Strong Medicare quality ratings; families often praise effective rehabilitation and physical therapy programs. Still worth an in-person visit.

3610 Winchester Dr, Midtown · Portsmouth, VA 23707108 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
4.0/5

based on 67 Google reviews

5
4
3
2
1
Autumn Care of Portsmouth Nursing Home in Portsmouth, VA — Street View
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What this means for your family

This facility offers strong rehabilitation services and a very active social calendar, which many families appreciate. However, because multiple reviewers have consistently reported issues with call-bell response times and hygiene, we strongly recommend that you visit unannounced and ask specifically about their current nurse-to-patient ratios and how they handle patient hygiene during night shifts.

Google Reviews

Google Reviews

67 reviews on Google
Autumn Care of Portsmouth receives highly polarized feedback, with many families praising the compassionate nursing staff and effective rehabilitation programs, while others report severe neglect and communication failures. While some visitors highlight a clean, welcoming environment and strong leadership, multiple reviewers have raised critical concerns regarding slow response times to call bells, hygiene standards, and inconsistent care quality. Families should be aware that experiences appear to vary significantly depending on the specific staff on duty and the level of oversight provided.

Quality Themes

Tap a score for details
Food5.0Staff6.0Clean5.0Activities8.0Meds3.0MemoryN/AComms4.0ValueN/A

Strengths

  • Effective rehabilitation and physical therapy programs
  • Compassionate and dedicated nursing staff
  • Supportive administrative and social services team
  • Welcoming, family-oriented atmosphere

Concerns

  • Slow or ignored response to call bells (mentioned by 6 reviewers)
  • Poor hygiene and lack of patient cleanliness (mentioned by 5 reviewers)
  • Inconsistent or poor quality of nursing care (mentioned by 4 reviewers)
  • Unhealthy or poor quality food (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'16(1)'18(3)'21(3)'23(13)'25(15)'26(14)

Distribution · 72 analyzed

5
48
4
5
3
2
2
1
1
16
11 reviews posted between Feb 1, 2026Feb 7, 2026 · 10 were 5-star

How They Respond to Reviews

100%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed you are very active in responding to feedback online; how do you use that family input to improve the daily experience for residents?
  • 2With the current staffing levels, what specific protocols do you have in place to ensure that call bells are answered promptly and residents' needs are addressed in a timely manner?
  • 3Could you walk me through your daily routine for assisting residents with personal hygiene and ensuring they feel comfortable and well-cared for throughout the day?
  • 4Given the focus on rehabilitation here, how does your nursing team coordinate with the therapy department to ensure consistent care quality for residents recovering from an injury or illness?
  • 5I see that medication management is a priority for your team; what steps are taken to ensure accuracy and clear communication with families regarding any changes in a resident's medication?
  • 6What kind of feedback loop do you have in place for residents and families to share their thoughts on the dining experience and food quality?

Personalized based on this facility's data


Key Review Excerpts

The nurses don’t care if the call button is ringing. They don’t bring meds on time. The bedding is disgusting. Should be thrown away. There were roaches. There was BIG neglect.

Family member of resident · 2026☆☆☆☆

The staff here was very professional, kind, and courteous. Y'all are the best. May God bless each of you.

Rehab patient · 2025★★★★

My brother came here for rehabilitation. Don't make the same mistake. The care was not good at all. The day after he arrived he said it was the worst. Nurses not responding to the call button for long periods of time.

Family member of rehab patient · 2020☆☆☆☆
Source: 67 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.29hrs
38%
Registered nurses for medical care
Total Nursing
3.18hrs
78%
All nurses + aides combined
Staff Turnover
42%
Lower is better (< 30% = good)
RN Turnover
40%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

10

measures

Worse Than Avg

6

measures

Mixed Results

1

measures

Long-Stay Residents
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility79.0%
Worse than Avg
Here
79.0%
US
93.4%
VA
91.0%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility6.1%
Better than Avg
Here
6.1%
US
15.3%
VA
16.4%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility13.1%
Better than Avg
Here
13.1%
US
19.4%
VA
22.0%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility8.3%
Better than Avg
Here
8.3%
US
14.4%
VA
15.3%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility10.5%
Better than Avg
Here
10.5%
US
15.5%
VA
14.2%
😔

Residents with depression symptoms

↓ Lower is better
This Facility15.4%
Mixed vs Avgs
Here
15.4%
US
12.1%
VA
16.9%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility25.0%
Worse than Avg
Here
25.0%
US
81.8%
VA
73.9%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility46.3%
Worse than Avg
Here
46.3%
US
79.8%
VA
73.6%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
VA
1.2%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

15deficiencies
Above state avg (14.5)

Autumn Care of Portsmouth shows a concerning pattern with 71 deficiencies across three federal surveys, indicating persistent compliance struggles. The facility has repeatedly failed in resident rights protections, care planning, and emergency preparedness across all three inspections from 2018-2022. Most troubling are recurring issues with nursing staffing, medication management, and safety protocols that appear in multiple surveys, suggesting ongoing operational challenges that families should carefully consider before placement.

Feb 27, 2026Routine
16
0561Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0600Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0609Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0803Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0628Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0291Potential for harm · IsolatedCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

Apr 15, 2022Routine
18
0686Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0622Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.

0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0727Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0006Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct risk assessment and an All-Hazards approach.

0015Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Address subsistence needs for staff and patients.

0030Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

List the names and contact information of those in the facility.

0035Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Provide family notifications of emergency plan.

0036Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish emergency prep training and testing.

Oct 4, 2019Routine
26
0689Actual harm · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0925Potential for harm · WidespreadCorrected

Environmental Deficiencies

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

0883Potential for harm · PatternCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0712Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0761Potential for harm · PatternCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0914Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0557Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0604Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

0622Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.

0625Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0687Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate foot care.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0726Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0727Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0806Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

0345Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0911Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the installation and maintenance of electrical systems.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0015Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Address subsistence needs for staff and patients.

0031Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Provide emergency officials' contact information.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Autumn Care of Portsmouth

Organization Type

for profit

Chain Affiliation

Chain Name

Saber Healthcare Group

Chain Size

127 facilities nationwide

Chain avg rating: 3.0/5 · Rank 26 of 125

Ownership & Management

Owners

Shg Autumn, LLC

Owner · Organization

100%

Sena-Breitberg, Christine

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Key personnel

Volpe, BenjaminOfficer / DirectorWeisberg, WilliamOfficer / DirectorNicoluzakis, GregoryOfficer / DirectorVolpe, BenjaminOfficer / DirectorWeisberg, WilliamOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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