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Farmington Wellness & Rehabilitation

Strong Medicare quality ratings; families often praise warm, attentive staff. Still worth an in-person visit.

201 Nelson Avenue, Farmington, NM 8740150 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
4.4/5

based on 7 Google reviews

5
4
3
2
1
Farmington Wellness & Rehabilitation Nursing Home in Farmington, NM — Street View
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What this means for your family

While the facility is described as comfortable and recovery-friendly, the administrative communication is a significant pain point. Before committing, ensure you have a direct line of contact with a manager, as families have reported being ignored when attempting to coordinate care.

Google Reviews

Google Reviews

7 reviews on Google
Farmington Wellness & Rehabilitation receives praise for its staff and facility environment from some visitors, but suffers from significant communication failures. While some former patients describe the atmosphere as comfortable and recovery-focused, others report being completely ignored by the administration when attempting to coordinate care.

Quality Themes

Tap a score for details
FoodN/AStaff8.0Clean9.0ActivitiesN/AMedsN/AMemoryN/AComms1.0ValueN/A

Strengths

  • Warm, attentive staff
  • Comfortable, well-maintained facility
  • Effective recovery environment

Concerns

  • Lack of responsiveness to inquiries and poor communication (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2345.02019(3)5.02020(1)1.02021(1)5.02025(1)5.02026(1)

Distribution · 7 analyzed

5
6
4
0
3
0
2
0
1
1

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given your 5-star health inspection rating, what specific protocols do you have in place to maintain such a high standard of care for residents?
  • 2With a staffing rating of 3 out of 5, how do you ensure that each resident receives consistent, personalized attention throughout the day?
  • 3I understand that clear communication is vital for families; what is your standard process for keeping us updated on our loved one's health status and daily progress?
  • 4Could you walk me through how your team coordinates communication when a family member reaches out with a question or concern?
  • 5What does a typical day look like for residents here, and how do you encourage social engagement within this 50-resident community?
  • 6In the event of a medical emergency, what is your facility's immediate response protocol and how do you notify family members?

Personalized based on this facility's data


Key Review Excerpts

Spent a lot of time at different centers. This by far wonderful staff. More like a really nice motel.

Rehab patient · 2025★★★★★

Wellbrook received a request for my mother, for respite care a month ago. They have yet to return a phone call to at least let me know anything. They completely blew us off.

Family member seeking respite care · 2021☆☆☆☆
Source: 7 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.56hrs
74%
Registered nurses for medical care
Total Nursing
2.81hrs
68%
All nurses + aides combined
Staff Turnover
62%
Lower is better (< 30% = good)
RN Turnover
100%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 3 measures

Medicare Rating
4/ 5
Better Than Avg

1

measures

Mixed Results

2

measures

Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility96.6%
Better than Avg
Here
96.6%
US
81.8%
NM
86.1%
San juan
90.7%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility88.4%
Mixed vs Avgs
Here
88.4%
US
79.8%
NM
86.4%
San juan
89.7%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.9%
Mixed vs Avgs
Here
0.9%
US
1.6%
NM
1.2%
San juan
0.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

2deficiencies
Well below state avg (16.6)

This facility shows a concerning pattern of recurring fire safety and medication management issues across all three surveys, with problems in cooking facility protection, fire drills, and drug labeling appearing repeatedly from 2022 through 2025. While all 19 deficiencies have correction dates, the persistence of similar fire safety violations suggests ongoing challenges with maintaining safety systems and protocols.

Mar 7, 2025Routine
7
0324Potential for harm · WidespreadCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0354Potential for harm · PatternCorrected

Smoke Deficiencies

Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.

0712Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Dec 7, 2023Routine
7
0761Potential for harm · WidespreadCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0324Potential for harm · WidespreadCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0695Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0255Potential for harm · PatternCorrected

Egress Deficiencies

Ensure that suites are correctly sub-divided by noncombustible or limited-combustible construction.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Sep 9, 2022Routine
5
0761Potential for harm · WidespreadCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0324Potential for harm · PatternCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0355Potential for harm · PatternCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Farmington Wellness & Rehabilitation

Organization Type

for profit

Ownership & Management

Owners

Welbrook Senior Living LLC

Owner · Organization

Brawn, Douglas

Owner

Magargee, Kenneth

Owner

Rasband, Matthew

Owner

Valdez, Vincent

Owner

Key personnel

Rasband, MatthewManager
Source: Medicare provider data

Contact

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References & Resources

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