Family of Caring Healthcare at Tenafly, LLC
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 148 Google reviews
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What this means for your family
This facility is highly regarded for its excellent rehabilitation therapy and clean, modern environment. However, families should be aware that some reviewers have reported inconsistencies in care and responsiveness, particularly when relying on agency staff. We recommend asking the administration about their ratio of permanent staff to agency staff during weekends and evenings.
Google Reviews
Google Reviews
148 reviews on Google“Family of Caring at Tenafly is widely praised for its high-quality physical and occupational therapy programs, newly renovated facility, and attentive nursing staff. While the vast majority of reviews are glowing, a small number of families have raised serious concerns regarding inconsistent care, communication issues, and the use of agency staff during off-hours.”
Quality Themes
Tap a score for detailsStrengths
- Excellent physical and occupational therapy
- Clean, modern, and well-maintained facility
- Warm, attentive, and professional nursing staff
- Engaging and active recreation department
Concerns
- Inconsistent care and neglect (e.g., hygiene, call bell response) (mentioned by 4 reviewers)
- High reliance on agency staff leading to communication gaps (mentioned by 2 reviewers)
- Poor food quality and lack of dietary accommodation (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 149 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We noticed how much the management values feedback through their high review response rate; how do you involve families in the care planning process?
- 2With the high praise for your therapy programs, how would you describe the transition from physical therapy back to daily routine for a new resident?
- 3How do you ensure consistent communication between the nursing team and families, especially when there are changes in staffing or agency personnel?
- 4What specific steps are taken to ensure call bells are answered promptly and hygiene needs are met consistently throughout the day?
- 5Can you tell us more about the daily recreation schedule and how you accommodate specific dietary needs or preferences during mealtimes?
- 6In the event of a medical emergency after hours, what is the protocol for notifying the family and coordinating with physicians?
Personalized based on this facility's data
Key Review Excerpts
“The physical, occupational, and speech therapists have been so dedicated. The nursing care has been very attentive and her doctors have been so impressed and “pleasantly shocked” by her remarkable healing progress.”
“The facility is clean and smelled good but when I asked the nurse a question she blew me off and said she was from agency. Asked another nurse same answer!!! agency like the whole building was agency nurses.”
“My grandmother did not attend many group activities, as it was her choice. However, the Recreation team visited her often and provided her with preferred puzzle books, puzzles and conversation, which was much appreciated.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
7
measures
2
measures
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has significant recurring issues across multiple surveys, with 27 total deficiencies spanning fire safety violations, medication management problems, and infection control failures. The most concerning patterns include repeated medication errors, fire safety hazards (exit doors, sprinkler systems, smoke barriers), and infection control lapses including vaccination policies. While all deficiencies show correction dates, the persistence of medication errors and infection control issues across both surveys suggests systemic problems that families should carefully consider.
Mar 10, 2026Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jun 11, 2025Routine17
Egress Deficiencies
Provide at least two remote exits on each floor or fire section of the building.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nursing and Physician Services Deficiencies
Ensure that the resident and his/her doctor meet face-to-face at all required visits.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Nov 22, 2023Routine10
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Conform to length requirements for dead end corridors.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Federal Penalties
Fine
Oct 10, 2023
$1,764
Fine
Sep 18, 2023
$3,174
Ownership & Operations
Who Operates This Facility
Family of Caring Healthcare at Tenafly, LLC
for profit
Chain Affiliation
Family of Caring Healthcare
8 facilities nationwide
Chain avg rating: 3.6/5 · Rank 6 of 8
Ownership & Management
Owners
Friedman, Nathan
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
148 reviews from families & visitors
Official Website
Visit familyofcaring.com
Medicare data downloads
Original nursing home datasets
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