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Nursing Home

Careone at Cresskill

Strong Medicare quality ratings; families often praise highly skilled and compassionate physical therapy team. Still worth an in-person visit.

221 County Road, Cresskill, NJ 07626113 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
4.2/5

based on 125 Google reviews

5
4
3
2
1
Careone at Cresskill Nursing Home in Cresskill, NJ — Street View
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What this means for your family

This facility is highly recommended for its robust physical therapy and rehab programs, which have helped many residents return home successfully. However, families should be aware of potential communication gaps with administration and should plan to be actively involved in their loved one's daily care to ensure consistent attention.

Google Reviews

Google Reviews

125 reviews on Google
CareOne at Cresskill is highly regarded for its exceptional physical therapy department and dedicated nursing staff, with many families reporting successful rehabilitation outcomes. However, some reviewers report significant concerns regarding understaffing, inconsistent communication from administration, and occasional lapses in basic hygiene or responsiveness to patient needs.

Quality Themes

Tap a score for details
Food7.0Staff8.0Clean8.0Activities6.0Meds7.0Memory8.0Comms5.0Value5.0

Strengths

  • Highly skilled and compassionate physical therapy team
  • Clean and well-maintained facility environment
  • Professional and attentive nursing staff
  • Effective social work and discharge planning

Concerns

  • Understaffing leading to slow response times (mentioned by 6 reviewers)
  • Poor communication from administrative staff (mentioned by 5 reviewers)
  • Inconsistent hygiene and cleanliness of residents (mentioned by 4 reviewers)

Rating Trends

Tap a year to see what changed

234'15(1)'17(3)'19(7)'21(7)'23(13)'25(33)'26(11)

Distribution · 130 analyzed

5
92
4
10
3
8
2
2
1
18

How They Respond to Reviews

67%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1I've heard wonderful things about your physical therapy team; how often do residents get to work with them on their mobility goals?
  • 2With the facility being so well-maintained, what is your routine for ensuring the resident living areas and personal hygiene needs are consistently addressed?
  • 3How does the nursing team manage communication with families to ensure we are always updated on any changes in our loved one's health?
  • 4What is your protocol for handling medical emergencies or urgent care needs during the overnight hours?
  • 5We'd love to know more about the social calendar—what kind of daily activities or group outings do you have planned for the residents?
  • 6How does the administration work with the nursing staff to ensure there are enough hands on deck to provide timely responses to call lights?

Personalized based on this facility's data


Key Review Excerpts

The entire staff is amazing. Even the food is good. Physical Therapy, at the moment I'm taking baby steps soon to be pushed into 1st gear. The P.T. Therapists are knowledgeable.

Rehab patient · 2025★★★★★

My mother was here after having LVAD surgery. Upon touring the facility it was very nice. Once my mother was there it was a different story. The call bells were left ringing constantly, the administration leaves things to the last minuet and then puts it on the patent and families to handle when they drop the ball.

Long-term resident's family · 2021☆☆☆☆

My mom (91) was cared for, looked after and rehabilitated to the point she was able to return home safely to care for herself with some home healthcare. The staff.. Blossom, Donna and the nurses, doctors, rehab specialists and maintenance personnel are excellent and professional in their fields.

Long-term resident's family · 2024★★★★★
Source: 125 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.85hrs
OK
Registered nurses for medical care
Total Nursing
4.26hrs
OK
All nurses + aides combined
Staff Turnover
25%
Lower is better (< 30% = good)
RN Turnover
29%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

9

measures

Worse Than Avg

4

measures

Mixed Results

4

measures

Long-Stay Residents
🚶

Residents whose walking got worse

↓ Lower is better
This Facility7.6%
Better than Avg
Here
7.6%
US
15.3%
NJ
9.1%
Bergen
11.9%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
NJ
93.0%
Bergen
94.7%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility15.8%
Worse than Avg
Here
15.8%
US
14.4%
NJ
9.2%
Bergen
11.1%
⚖️

Residents who lost too much weight

↓ Lower is better
This Facility9.5%
Worse than Avg
Here
9.5%
US
5.3%
NJ
4.6%
Bergen
5.3%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
NJ
97.2%
Bergen
96.2%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility18.6%
Mixed vs Avgs
Here
18.6%
US
19.4%
NJ
15.7%
Bergen
15.6%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility99.0%
Better than Avg
Here
99.0%
US
81.8%
NJ
78.7%
Bergen
82.8%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility95.4%
Better than Avg
Here
95.4%
US
79.8%
NJ
80.1%
Bergen
79.2%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.6%
Worse than Avg
Here
1.6%
US
1.6%
NJ
1.2%
Bergen
1.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

16deficiencies
Well above state avg (8.5)
2 complaint-triggered

CareOne at Cresskill has recurring deficiencies across multiple care areas, with families filing complaint reports in two instances. The most frequent issues involve resident assessment and care planning, fire safety systems, and infection control. While all deficiencies show correction dates, problems persist across surveys from 2021-2024, including repeated issues with assessment protocols and infection prevention that reappeared in recent inspections.

Mar 19, 2026Routine
18
0351Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0628Potential for harm · PatternCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0582Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0605Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

0640Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0732Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

Oct 29, 2024Routine
10
0363Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0372Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0725Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0637Minimal · WidespreadCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident when there is a significant change in condition

Oct 29, 2024Complaint
1
0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Jan 25, 2024Complaint
1
0842Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Jul 21, 2023Routine
8
0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0911Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the installation and maintenance of electrical systems.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0271Potential for harm · PatternCorrected

Egress Deficiencies

Have exits that are accessible at all times.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Careone at Cresskill

Organization Type

for profit

Chain Affiliation

Chain Name

Careone

Chain Size

37 facilities nationwide

Chain avg rating: 3.4/5 · Rank 5 of 37 (Best)

Ownership & Management

Owners

Care One LLC

Owner · Organization

100%

Des 2009 Gst Trust

Owner (parent company) · Organization

Des Holding Co., INC.

Owner (parent company) · Organization

24%

Des-C 2009 Grat

Owner (parent company) · Organization

21%

Straus, Daniel

Owner (parent company)

Key personnel

Baruch, DavidW-2 Managing EmployeeBaruch, DavidOfficer / DirectorCare One Management, LLCManagerHealthbridge Management LLCManager
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

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