Careone at Cresskill
Strong Medicare quality ratings; families often praise highly skilled and compassionate physical therapy team. Still worth an in-person visit.
based on 125 Google reviews

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What this means for your family
This facility is highly recommended for its robust physical therapy and rehab programs, which have helped many residents return home successfully. However, families should be aware of potential communication gaps with administration and should plan to be actively involved in their loved one's daily care to ensure consistent attention.
Google Reviews
Google Reviews
125 reviews on Google“CareOne at Cresskill is highly regarded for its exceptional physical therapy department and dedicated nursing staff, with many families reporting successful rehabilitation outcomes. However, some reviewers report significant concerns regarding understaffing, inconsistent communication from administration, and occasional lapses in basic hygiene or responsiveness to patient needs.”
Quality Themes
Tap a score for detailsStrengths
- Highly skilled and compassionate physical therapy team
- Clean and well-maintained facility environment
- Professional and attentive nursing staff
- Effective social work and discharge planning
Concerns
- Understaffing leading to slow response times (mentioned by 6 reviewers)
- Poor communication from administrative staff (mentioned by 5 reviewers)
- Inconsistent hygiene and cleanliness of residents (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 130 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I've heard wonderful things about your physical therapy team; how often do residents get to work with them on their mobility goals?
- 2With the facility being so well-maintained, what is your routine for ensuring the resident living areas and personal hygiene needs are consistently addressed?
- 3How does the nursing team manage communication with families to ensure we are always updated on any changes in our loved one's health?
- 4What is your protocol for handling medical emergencies or urgent care needs during the overnight hours?
- 5We'd love to know more about the social calendar—what kind of daily activities or group outings do you have planned for the residents?
- 6How does the administration work with the nursing staff to ensure there are enough hands on deck to provide timely responses to call lights?
Personalized based on this facility's data
Key Review Excerpts
“The entire staff is amazing. Even the food is good. Physical Therapy, at the moment I'm taking baby steps soon to be pushed into 1st gear. The P.T. Therapists are knowledgeable.”
“My mother was here after having LVAD surgery. Upon touring the facility it was very nice. Once my mother was there it was a different story. The call bells were left ringing constantly, the administration leaves things to the last minuet and then puts it on the patent and families to handle when they drop the ball.”
“My mom (91) was cared for, looked after and rehabilitated to the point she was able to return home safely to care for herself with some home healthcare. The staff.. Blossom, Donna and the nurses, doctors, rehab specialists and maintenance personnel are excellent and professional in their fields.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
4
measures
4
measures
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents who lost too much weight
Residents vaccinated for the flu
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
CareOne at Cresskill has recurring deficiencies across multiple care areas, with families filing complaint reports in two instances. The most frequent issues involve resident assessment and care planning, fire safety systems, and infection control. While all deficiencies show correction dates, problems persist across surveys from 2021-2024, including repeated issues with assessment protocols and infection prevention that reappeared in recent inspections.
Mar 19, 2026Routine18
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Oct 29, 2024Routine10
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Oct 29, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jan 25, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jul 21, 2023Routine8
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Have exits that are accessible at all times.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Ownership & Operations
Who Operates This Facility
Careone at Cresskill
for profit
Chain Affiliation
Careone
37 facilities nationwide
Chain avg rating: 3.4/5 · Rank 5 of 37 (Best)
Ownership & Management
Owners
Care One LLC
Owner · Organization
Des 2009 Gst Trust
Owner (parent company) · Organization
Des Holding Co., INC.
Owner (parent company) · Organization
Des-C 2009 Grat
Owner (parent company) · Organization
Straus, Daniel
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
125 reviews from families & visitors
Official Website
Visit care-one.com
Medicare data downloads
Original nursing home datasets
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