Fairhope Health & Rehab
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 17 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (6 vs median 3.0)
Below average in AL · Below recommended RN staffing · No penalties on record
What this means for your family
While some families report positive experiences with the rehab team, the facility has a concerning history of communication failures and hygiene issues. If you choose this facility, we strongly recommend frequent, unannounced visits to monitor your loved one's care and hygiene, and establishing a direct line of communication with the administration rather than relying solely on nursing staff.
Google Reviews
Google Reviews
17 reviews on Google“Fairhope Health & Rehab receives highly polarized feedback, with some families praising the compassionate staff and effective rehab services, while others report severe neglect and communication failures. Recurring complaints focus on poor hygiene, medication errors, and a lack of responsiveness from the nursing team. Prospective families should be aware of these significant inconsistencies in care quality.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Effective physical therapy services
- Well-maintained building environment
- Responsive administrative leadership for some families
Concerns
- Poor facility hygiene and persistent unpleasant odors (mentioned by 3 reviewers)
- Significant communication failures and lack of responsiveness to family inquiries (mentioned by 4 reviewers)
- Medication management errors and missing doses (mentioned by 3 reviewers)
- Neglect regarding basic patient care and hygiene (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 19 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1I noticed the facility has a strong physical therapy program; how do you integrate those services into the daily routine for residents who need extra support?
- 2Could you walk me through your current process for medication administration and how you ensure accuracy for each resident?
- 3What specific protocols do you have in place to maintain high standards of hygiene and cleanliness throughout the common areas and resident rooms?
- 4Communication is very important to our family; what is the best way for us to stay updated on our loved one's care, and how quickly can we expect a response to our inquiries?
- 5Since your staffing rating is quite strong, how do you ensure that the nursing team has enough time to focus on the individual hygiene and personal care needs of each resident?
- 6I see that you engage with families online; how does that transparency extend to your day-to-day interactions with families when medical or care concerns arise?
Personalized based on this facility's data
Key Review Excerpts
“The staff are the best in the area. The administration immediately made me feel comfortable and confident in the care they provide.”
“The communication from the nursing staff to me about what was going on with my father was non-existent.”
“They lie about giving medicine and falsify the records to show tha”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
5
measures
1
measures
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Fairhope Health & Rehab shows a concerning pattern of recurring safety deficiencies, particularly with fire safety systems where smoke door issues appeared in all three surveys (2018, 2019, 2022). The facility has struggled with building maintenance, resident assessments, and medication management across multiple inspections. While all deficiencies were reportedly corrected, the repeated fire safety violations and persistent maintenance problems suggest ongoing operational challenges that families should carefully consider.
Feb 25, 2022Routine8
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
May 23, 2019Routine8
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
May 25, 2018Routine7
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that personnel concerned with handling of medical gases and cylinders are trained on the risk.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Ownership & Operations
Who Operates This Facility
Fairhope Health & Rehab
nonprofit
Chain Affiliation
Noland Health
10 facilities nationwide
Chain avg rating: 2.5/5 · Rank 8 of 10
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
17 reviews from families & visitors
Official Website
Visit nolandhealth.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 3 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Arabella Health and Wellness of Fairhope
2.5 miNursing Home · Fairhope, AL
Eastern Shore Rehabilitation and Health Center
6.4 miNursing Home · Daphne, AL
Willowbrooke Ct Skilled Care Ctr Westminster Vlg
10.1 miNursing Home · Spanish Fort, AL