Arabella Health and Wellness of Fairhope
Strong Medicare quality ratings; families often praise highly effective physical therapy team. Still worth an in-person visit.
based on 64 Google reviews
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What this means for your family
While the physical therapy team is frequently praised for helping patients recover, the facility suffers from severe, recurring issues regarding hygiene, pest control, and basic patient care. If you consider this facility, you must conduct an in-person tour of the specific room your loved one will occupy and ask for a concrete plan regarding how they prevent pests and ensure timely medication administration.
Google Reviews
Google Reviews
64 reviews on Google“Arabella Health and Wellness of Fairhope receives highly polarized feedback, with some families praising the therapy team and recent leadership changes, while others report severe neglect and unsanitary conditions. Recurring complaints focus on poor facility maintenance, including pest issues and water damage, as well as significant concerns regarding medication management and responsiveness to patient needs. Families considering this facility should be aware of the stark contrast between reports of compassionate care and accounts of substandard medical oversight.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical therapy team
- Attentive nursing staff (cited by some)
- Recent leadership and facility improvements
- Engaging activities and social programs
Concerns
- Presence of pests (cockroaches) and poor facility hygiene (mentioned by 5 reviewers)
- Neglect of basic patient care (bathing, turning, hygiene) (mentioned by 6 reviewers)
- Medication management errors or delays (mentioned by 4 reviewers)
- Water damage, leaks, and mold in the building (mentioned by 4 reviewers)
- Slow or non-existent staff responsiveness (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 68 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the facility has been undergoing recent leadership and physical improvements; could you walk me through the specific changes made to the building's infrastructure and maintenance protocols?
- 2Given the importance of a clean living environment, what is your current schedule and process for deep cleaning rooms and managing pest control?
- 3With physical therapy being a standout strength here, how do you ensure that same level of dedication and attentiveness is applied to daily personal care tasks like bathing and hygiene?
- 4Could you explain your current system for medication management and how you ensure accuracy and timeliness for residents who require strict schedules?
- 5I appreciate that the leadership team is active in responding to feedback online; how do you incorporate that family input into your daily operational improvements?
- 6What specific steps are in place to ensure that staff are responsive to call lights and resident needs, especially during peak hours or shift changes?
Personalized based on this facility's data
Key Review Excerpts
“The facility is old and had a roof leak in a major hallway with sopping bed pads on the floor to absorb the leak. The ceiling tiles were already molding due to how long the leak occured.”
“My Father was a patient here for respite care last week. My Mother and I pulled him out after 36 hours. Live cockroaches! One jumped out of his trash can the size of a small car.”
“The therapy department does a great job at getting people rehabilitated. The Administrator Chandler and Director of Nursing Rebecca does the absolute best job at running the facility.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
3
measures
3
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has 15 deficiencies across four surveys, with families filing four complaint-triggered reports about resident rights, privacy, and staffing transparency. The most recurring issues involve fire safety equipment, building safety features, and food handling practices. While all deficiencies show correction dates, the pattern of complaints and repeated food safety violations in both 2019 and 2023 suggests ongoing operational challenges that warrant careful consideration.
Jun 8, 2023Complaint1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Mar 10, 2023Routine5
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Environmental Deficiencies
Provide bedrooms that don't allow residents to see each other when privacy is needed.
Smoke Deficiencies
Provide properly protected cooking facilities.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Sep 16, 2021Routine6
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Apr 18, 2019Routine3
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Environmental Deficiencies
Keep all essential equipment working safely.
Ownership & Operations
Who Operates This Facility
Arabella Health and Wellness of Fairhope
for profit
Chain Affiliation
Arabella Healthcare Management
13 facilities nationwide
Chain avg rating: 2.8/5 · Rank 7 of 12
Ownership & Management
Owners
Fein, Miriam
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
64 reviews from families & visitors
Official Website
Visit arabellahcm.com
Medicare data downloads
Original nursing home datasets
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