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Strong Medicare quality ratings; public reviewers often praise highly effective physical therapy team. Still worth an in-person visit.
based on 66 Google reviews
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No Medicare penalties on record · 3 findings in latest survey
Arabella Health and Wellness of Fairhope has a strong overall Medicare rating. RN hours meet the EveryPlace reference benchmark, which is one useful staffing signal to discuss during a visit. Public reviewers frequently mention: highly effective physical therapy team and attentive nursing staff (cited by some). Review the component ratings and current source records before deciding.
Arabella Health and Wellness of Fairhope receives highly polarized feedback, with some families praising the therapy team and recent leadership changes, while others report severe neglect and unsanitary conditions. Recurring complaints focus on poor facility maintenance, including pest issues and water damage, as well as significant concerns regarding medication management and responsiveness to patient needs. Families considering this facility should be aware of the stark contrast between reports of compassionate care and accounts of substandard medical oversight.
Quality Themes
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Concerns
Rating Trends
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Distribution · 70 analyzed
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Key Review Excerpts
“The facility is old and had a roof leak in a major hallway with sopping bed pads on the floor to absorb the leak. The ceiling tiles were already molding due to how long the leak occured.”
“My Father was a patient here for respite care last week. My Mother and I pulled him out after 36 hours. Live cockroaches! One jumped out of his trash can the size of a small car.”
“The therapy department does a great job at getting people rehabilitated. The Administrator Chandler and Director of Nursing Rebecca does the absolute best job at running the facility.”
Total nursing hours are below the EveryPlace reference benchmark, though RN coverage meets its reference level. Ask how aides are staffed for daily tasks such as bathing and mobility.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
3
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
This facility has 15 deficiencies across four surveys, with families filing four complaint-triggered reports about resident rights, privacy, and staffing transparency. The most recurring issues involve fire safety equipment, building safety features, and food handling practices. While all deficiencies show correction dates, the pattern of complaints and repeated food safety violations in both 2019 and 2023 suggests ongoing operational challenges that warrant careful consideration.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Environmental Deficiencies
Provide bedrooms that don't allow residents to see each other when privacy is needed.
Smoke Deficiencies
Provide properly protected cooking facilities.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Environmental Deficiencies
Keep all essential equipment working safely.
Arabella Health and Wellness of Fairhope
for profit
Arabella Healthcare Management
12 facilities nationwide
Chain avg rating: 2.8/5 · Rank 7 of 12
Owners
Fein, Miriam
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
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Google Reviews
66 reviews from families & visitors
Official Website
Visit arabellahcm.com
Medicare data downloads
Original nursing home datasets
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