Evervella of Swansea
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 39 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (16 vs median 11.0)
- High staff turnover (70%)
- High RN turnover (100%)
Bottom 25% in IL · Critically understaffed (RN) · Worst in EVERCARE SKILLED NURSING chain · $173,550 in fines
What this means for your family
This facility is currently experiencing a high volume of critical reports regarding basic resident care and hygiene. We strongly advise families to look elsewhere, as multiple independent reports cite dangerous response times for call buttons and unsanitary living conditions.
Google Reviews
Google Reviews
39 reviews on Google“Evervella of Swansea is currently facing severe criticism regarding resident care, hygiene, and administrative conduct. Multiple families report instances of neglect, including residents being left unassisted for bathroom needs, poor hygiene standards such as roach infestations, and unprofessional behavior from the administration.”
Quality Themes
Tap a score for detailsStrengths
- Clean aesthetic during holidays
- Friendly atmosphere reported by some
Concerns
- Neglect regarding bathroom assistance and call button response times (mentioned by 3 reviewers)
- Poor hygiene and sanitary conditions including roaches (mentioned by 2 reviewers)
- Unprofessional or abusive administrative and social work staff (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 40 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the current staffing levels, what specific protocols are in place to ensure residents receive timely assistance with bathroom needs and prompt responses to call buttons?
- 2Can you walk me through your current cleaning and pest control schedule to ensure the facility maintains a sanitary and comfortable environment for residents?
- 3How does your leadership team foster a professional and supportive culture among the social work and administrative staff to ensure positive interactions with families?
- 4With the recent focus on improving quality of care, what specific steps are you taking to address the current CMS health inspection and staffing ratings?
- 5Could you describe the daily activity schedule and how you ensure residents are actively engaged and socialized throughout the week?
- 6What is the facility's protocol for managing medical emergencies, and how do you communicate these situations to family members in real-time?
Personalized based on this facility's data
Key Review Excerpts
“There are residents that require assistance eating and they will sit and not get fed anything and sent back to their rooms hungry.”
“They waited so long to use the restroom, that they had an accident and fell and then laid on the floor for over an hour. They fell a second time because the nurses would not come to the call button.”
“I had the worst experience in addressing my Mothers needs Understand once you admit your loved ones they receive only 2 showers per week my mother has not received a shower in close to 2 weeks She had a 10 hour surgery has bandages still on her from when she left Barnes Jewish roaches on walls killed 3 myself”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
7
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has faced persistent issues, particularly with nursing staffing shortages that families have repeatedly complained about across multiple years. The most recurring problems involve nursing coverage, resident rights violations, medication management, and safety concerns. While the facility reports correcting each deficiency, the pattern shows ongoing challenges with maintaining adequate registered nurse coverage and ensuring proper care according to resident preferences, suggesting families should carefully evaluate current conditions during their visit.
Feb 18, 2026Complaint1
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Jan 15, 2026Complaint2
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Dec 15, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Nov 21, 2025Complaint2
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Sep 26, 2025Routine14
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Jul 16, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Federal Penalties
Payment Denial
Jul 26, 2024
4-day denial
Fine
Jul 26, 2024
$34,694
Fine
Feb 20, 2024
$4,938
Fine
Feb 12, 2024
$4,938
Fine
Jan 22, 2024
$14,814
Fine
Jan 8, 2024
$4,938
Fine
Jan 2, 2024
$4,587
Fine
Dec 11, 2023
$13,762
Fine
Nov 20, 2023
$4,587
Fine
Nov 13, 2023
$4,587
Fine
Nov 6, 2023
$4,587
Fine
Oct 30, 2023
$4,587
Fine
Oct 23, 2023
$4,587
Fine
Oct 17, 2023
$4,545
Fine
Oct 10, 2023
$4,587
Fine
Oct 2, 2023
$4,587
Fine
Sep 25, 2023
$4,587
Fine
Sep 18, 2023
$4,587
Fine
Sep 11, 2023
$4,587
Fine
Sep 5, 2023
$4,235
Fine
Aug 28, 2023
$3,882
Fine
Aug 21, 2023
$3,529
Fine
Aug 14, 2023
$3,176
Fine
Jul 24, 2023
$7,409
Ownership & Operations
Who Operates This Facility
Evervella of Swansea
for profit
Chain Affiliation
Evercare Skilled Nursing
11 facilities nationwide
Chain avg rating: 1.6/5 · Rank 10 of 11 (Worst)
Ownership & Management
Owners
Hellman, Yosef
Owner
Hoffman, Joshua
Owner
Rosenblatt, Yehuda
Owner
Weinberger, Shmuel
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
39 reviews from families & visitors
Official Website
Visit evercaresn.com
Medicare data downloads
Original nursing home datasets
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