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Assisted Living

Evergreen Village Prescott

Families consistently rate this highly — reviewers highlight compassionate and attentive nursing and medical staff. Schedule a visit to confirm the fit.

211 East Bradshaw Drive, Prescott, AZ 86303Licensed & Active
Google rating
4.3/5

based on 19 Google reviews

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What this means for your family

This facility is an excellent choice for families seeking high-quality medical attention and compassionate care, especially for those managing dementia. The dining and cleanliness are standout features. However, you should prepare for a premium price point, as some feedback suggests the cost is high.

Google Reviews

Google Reviews

19 reviews analyzed
Evergreen Village Prescott is highly regarded by families for its compassionate, attentive staff and high-quality care, particularly for residents with progressive illnesses or dementia. Reviewers frequently praise the excellent food variety and the clean, well-maintained, and attractive facility. While most feedback is overwhelmingly positive, a small number of reviewers have raised concerns regarding pricing and management.

Quality Themes

Tap a score for details
Food10.0Staff10.0Clean10.0Activities9.0Meds10.0Memory9.0Comms10.0Value3.0

Strengths

  • Compassionate and attentive nursing and medical staff
  • High-quality food with great variety
  • Clean, well-maintained, and attractive facility
  • Strong communication with family members
  • Engaging activities and social atmosphere

Concerns

  • Perceived high pricing

Rating Trends

Tap a year to see what changed

2343.02017(2)5.02018(1)5.02021(3)5.02022(3)4.52023(4)3.42024(5)5.02025(1)

Distribution

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How They Respond to Reviews

84%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1It is wonderful to see how well-maintained and clean the facility looks; what is your routine for ensuring the common areas stay this inviting for residents?
  • 2We noticed how much the management values feedback from families; how does the team typically incorporate family suggestions into the care plans?
  • 3The food variety mentioned by others sounds lovely; could you walk us through a sample menu for a typical week?
  • 4Since medical care is such a priority for us, how does the nursing staff handle unexpected health changes or medical emergencies during the night?
  • 5What kind of social calendar do you have planned to help new residents engage with the community and meet their neighbors?
  • 6As we plan our budget, could you help us understand the full breakdown of monthly costs and what specific services are included in the base rate?

Personalized based on this facility's data


Key Review Excerpts

The staff has been amazing in caring for him & contacting me to let me know what was going on.

Long-term resident's family · 2025★★★★★

The care team responded consistently with compassion and respect managing even the most awkward moments with grace.

Deceased resident's family · 2024★★★★★

The food is excellent with lots of variety. Best, and most importantly, the quality of her care is great.

Long-term resident's family · 2024★★★★★
Source: 19 Google reviews

State Inspection History

State Inspections

Source: AZ State Licensing Agency

5total
5deficiencies
Feb 17, 2026Complaint
CleanReport

No deficiencies were found during the on-site investigation of complaints 00159047, 00158961, and 00158939 conducted on February 17, 2026.

Jul 14, 2025Complaint

The following deficiencies were found during the on-site compliance inspection and investigation of complaints 00135464, 00105429, 00105289, 00104652, 00104446, and 00108476 conducted on July 14, 2025:

PersonnelR9-10-806.A.10Corrected Oct 31, 2025

Based on a record review and interview, the manager failed to ensure a personnel record for each employee included current documentation of first aid (FA) training and cardiopulmonary resuscitation (CPR) training for one of six employee records reviewed. The deficient practice posed a risk if an employee was unable to meet a resident's needs during an emergency. Findings include: 1. A review of the personnel record for E4 revealed that E4's CPR and FA certification expired on July 11, 2025. 2. A review of the personnel schedule dated "July 2025", revealed E4 worked the following days with an expired CPR and First certification: July 12 - July 14, 2025. 3. In an interview, E1 checked and verified that E4 did not have a current CPR/FA certification. 4. In an exit interview, the findings were reviewed with E1, and no additional information was provided.

Food ServicesR9-10-818.C.2Corrected Oct 31, 2025

Based on observation and interview, the manager failed to ensure that stored food was protected from potential contamination. The deficient practice posed a risk for potential contamination. Findings include: 1. During an environmental inspection, the Compliance Officer observed the following foods were stored in a refrigerator uncovered: -In the main refrigerator, there was a container that was labeled "meat sauce" that was uncovered. -In a smaller refrigerator, there was a container that was labeled "diced onion" with a date of July 13, a container labeled "cheese", and a container labeled "diced chicken" that was uncovered. 2. In an exit interview, the findings were reviewed with E1, and no additional information was provided.

Jun 18, 2024Complaint

The following deficiencies were found during the on-site compliance inspection and investigation of complaints AZ00210591 and AZ00211370 conducted on June 18, 2024 and completed on June 19, 2024:

A manager shall ensure that:R9-10-806.A.8.a-bCorrected Aug 9, 2024

Based on record review and interview, the manager failed to ensure an employee provided documentation of freedom from infectious tuberculosis (TB) as specified in R9-10-113, for six of seven employees reviewed. The deficient practice posed a TB exposure risk to residents. Findings include: 1. R9-10-113.A states, "If a health care institution is subject to the requirements of this Section, as specified in an Article in this Chapter, the health care institution's chief administrative officer shall ensure that the health care institution establishes, documents, and implements tuberculosis infection control activities that...2. Include: a. For each individual who is employed by the health care institution, provides volunteer services for the health care institution, or is admitted to the health care institution and who is subject to the requirements of this Section, screening, on or before the date specified in the applicable Article of this Chapter, that consists of: i. Assessing risks of prior exposure to infectious tuberculosis, ii. Determining if the individual has signs or symptoms of tuberculosis, and iii. Obtaining documentation of the individual's freedom from infectious tuberculosis according to subsection (B)(1)..." 2. A review of the Centers for Disease Control and Prevention website revealed a web page titled, "TB Screening and Testing of Health Care Personnel." The web page stated, "If the Mantoux tuberculin skin test (TST) is used to test health care personnel upon hire (preplacement), two-step testing should be used." 3. A review of E3's personnel record revealed a Mantoux skin test that was less than 12 months old. However, the required second Mantoux skin test for employees and a baseline symptom screening signed by a registered nurse, medical practitioner or local health department was not provided for review. Based on E3's hire date, this documentation was required. 4. A review of E5's personnel record revealed a Mantoux skin test that was less than 12 months old. However, the required second Mantoux skin test for employees and a baseline symptom screening signed by a registered nurse, medical practitioner or local health department was not provided for review. Based on E5's hire date, this documentation was required. 5. A review of E6's personnel record revealed a Mantoux skin test that was less than 12 months old. However, the required second Mantoux skin test for employees and a baseline symptom screening signed by a registered nurse, medical practitioner or local health department was not provided for review. Based on E6's hire date, this documentation was required. 6. A review of E7's personnel record revealed a Mantoux skin test that was less than 12 months old. However, the required second Mantoux skin test for employees and a baseline symptom screening signed by a registered nurse, medical practitioner or local health department was not provided for review. Based on E7's hire date, this documentation was required. 7. A revi

If an assisted living facility provides medication administration, a manager shall ensure that:R9-10-816.B.3.cCorrected Jul 17, 2024

Based on record review and interview, the manager failed to ensure medication administered to a resident was documented in the resident's medical record, for one of nine residents reviewed, which posed a health and safety risk to the resident if a caregiver did not know if a medication was administered. Findings include: 1. A review of R4's medical record revealed a written service plan dated April 18, 2024. The service plan indicated R4 self-administered R4's medications. 2. A review of R4's medical record revealed an electronically signed order dated May 21, 2024 that stated, "Facility to manage pts medication." 3. A review of R4's medical record revealed an updated service plan dated May 21, 2024. The service plan indicated R4 now required medication administration by the facility. 4. A review of R4's medical record revealed a signed medication order dated March 1, 2021 for Aricept 5 milligrams (mg), one tablet every day. 5. A review of R4's MAR indicated the Aricept 5 mg was self-administered by R4 May 21, 2024-May 31, 2024 and June 1, 2024-June 11, 2024, which contradicted the medication order dated May 21, 2024 (for the facility to administer medications). 6. In an interview, E1 acknowledged Aricept 5 mg was not accurately documented in R4's MAR. E1 believed the Aricept was administered by the facility as ordered from May 21, 2024-June 11, 2024; however, the medication administration did not get accurately documented in R4's MAR.

Dec 29, 2023Complaint
CleanReport

An on-site investigation of complaints AZ00197815 and AZ00199570 was conducted on December 29, 2023, and no deficiencies were cited .

Apr 11, 2023Complaint

The following deficiencies were found during the compliance inspection and investigation of complaint #AZ00182392, #AZ00182690, #AZ00183668, and #AZ00190497, conducted on April 11, 2023 and April 12, 2023:

If an assisted living facility provides medication administration, a manager shall ensure that:R9-10-816.B.3.bCorrected Jun 16, 2023

Based on record review and interview, the manager failed to ensure a resident's medication was administered in compliance with a medication order for one of ten residents sampled. The deficient practice posed a risk if the resident experienced a change in condition due to improper administration of medication. Findings include: 1. A review of R1's medical record revealed a signed medication list dated February 9, 2023 that included the following medication and instructions: -Humalog Mix 75/25 KwikPen Suspension 100 Unit/milliliter (ml). Inject as per sliding scale: -70-130 = 0 units; -131-150 = 2 units; -151-240 = 4 units; and -241-300 = 6 units, subcutaneously before meals. -Glucose 4 gram tablet chew. Give 4 tablets orally every 15 minutes as needed for hypoglycemic episodes. Give 4 tablets by mouth if blood glucose is less than 70 and recheck in 15 minutes. If blood glucose is still less than 70 give 4 more tabs and recheck in 15 minutes. Repeat every 15 minutes until blood glucose is greater than 70 and contact 911 after 45 minutes of blood glucose less than 70. 2. A review of R1's medication administration record (MAR) revealed on March 22, 2023, R1's blood glucose level was recorded as 65. 3. Further review of R1's MAR revealed no evidence that R1 received the glucose 4 gram tablet chews as ordered if R1's blood glucose level measured below 70. 4. In an interview, E1 and E2 acknowledged R1 did not receive medication administration for the aforementioned medications in compliance with a medication order. E1 and E2 reported it does not appear that R1 received glucose tablets as ordered on March 22, 2023. E2 reported the glucose tablets may have been missed as the computer system does not prompt the medication technician to administer the glucose tablets if the blood glucose level falls under the desired level.

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References & Resources

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