Evergreen Place, Enhanced, Assisted Living & Memory Care
Limited public data on Evergreen Place, Enhanced, Assisted Living & Memory Care. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 16 Google reviews
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What this means for your family
This facility has a history of providing excellent, compassionate care for memory care residents. However, recent reviews indicate a troubling trend of understaffing and unmet care requests, so families should verify current staffing levels and room assignment processes during their visit.
Google Reviews
Google Reviews
16 reviews on Google“Evergreen Place receives praise from several families for its compassionate, dedicated staff and its specialized memory care support. However, recent reviews highlight significant concerns regarding understaffing, lack of responsiveness to resident needs, and issues with cleanliness and room assignments.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and dedicated care staff
- Specialized memory care and enhanced support
- Engaging recreational activities
- Clean and well-maintained environment (noted in some reviews)
Concerns
- Understaffing and lack of responsiveness to resident needs (mentioned by 2 reviewers)
- Issues with cleanliness and hygiene maintenance (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 16 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It's great to see how much the management engages with feedback online; how does the team use resident and family input to improve daily operations?
- 2With the specialized memory care and enhanced support available here, how do you tailor daily recreational activities to meet different cognitive needs?
- 3What specific protocols are in place to ensure the facility remains impeccably clean and well-maintained for all residents?
- 4How does the care team ensure that every resident's individual needs are met promptly, especially during busy shifts?
- 5Can you walk us through the communication process between the staff and families to ensure we are always updated on our loved one's well-being?
- 6In the event of a medical emergency after hours, what is the immediate procedure for resident care and family notification?
Personalized based on this facility's data
Key Review Excerpts
“The staff are dedicated, caring and devoted to the residents. Management assisted and supported us in a very difficult time while my father was declining. I always knew my Dad was safe and in good hands when I wasn't there.”
“My wife has been a resident of Brookdale/Evergreen Place on the Memory Care side for almost 3 years with Dementia. She could not be in better hands and there is no other facility I would want her in.”
“One of the staff members instantly suggested a wheelchair so she could get to the dining room pain free. It quickly became a “comfort” for Mom to be in the wheelchair”
State Inspection History
State Inspections
Source: NY Dept. of Health
Key Findings
64 violations from 16 inspections
Sep 29, 2025OtherCleanReport
No deficiencies found during this inspection.
Sep 23, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Jul 1, 2025Complaint11Report
Personnel
Environmental standards
Environmental standards
Resident services
Admission and retention standards.
Environmental standards
Resident services
Medication management.
Resident services
Admission and retention standards.
Medication management.
Mar 12, 2025Complaint
Personnel.
Medication management.
Feb 24, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Jan 28, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Nov 8, 2024Complaint
Personnel.
Operating certificates
Jun 6, 2024Complaint
Medication management.
General provisions
Ownership & Operations
Who Operates This Facility
Wegman Family (brockport) LLC II
for profit
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
16 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
NY DOH — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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