Nursing HomeMedicaid

Elderwood of Lakeside at Brockport

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

170 West Avenue, Brockport, NY 14420|120 beds|Licensed & Active

3/5

Medicare

Inspection

Quality

Staffing

Google rating

2.6/5

based on 35 Google reviews

(585) 395-6095 Directions Website

Street View

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What this means for your family

While some families report positive rehab outcomes, the facility currently faces serious, consistent reports of understaffing and neglect. If you choose this facility, it is critical that you or a family member remain present to monitor care, advocate for basic needs, and ensure timely medical attention.

Google Reviews

35 reviews on Google

“Elderwood of Lakeside at Brockport receives highly polarized feedback, with some families praising the therapy team and individual staff members, while others report severe concerns regarding patient safety and neglect. A recurring theme is significant understaffing, which leads to long wait times for basic assistance, delayed medication administration, and poor communication with families. While some short-term rehab patients report positive experiences, the facility faces serious allegations of inadequate care that have resulted in hospitalizations and family distress.”

Quality Themes

Tap a score for details

Strengths

Effective physical, occupational, and speech therapy
Some individual staff members are described as caring and professional
Clean facility environment

Concerns

Severe understaffing leading to long wait times for assistance (mentioned by 9 reviewers)
Poor communication and lack of responsiveness to family inquiries (mentioned by 4 reviewers)
Inadequate hygiene care and toileting assistance (mentioned by 5 reviewers)
Medication management errors or delays (mentioned by 3 reviewers)
Rude or unprofessional staff attitudes (mentioned by 5 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 39 analyzed

How They Respond to Reviews

77%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

1Given that staffing levels are a priority for us, could you walk us through how you manage call-light response times and ensure residents receive timely assistance with daily hygiene and toileting?
2I noticed your facility has a strong reputation for physical and occupational therapy; how do you integrate those therapy goals into the daily routine for residents who aren't in active sessions?
3We value clear communication; what is your standard process for updating families on changes in a resident's health or medication schedule, and who is our primary point of contact for these updates?
4I see that you actively respond to feedback online, which is great to see; how do you translate that commitment to responsiveness into your daily interactions with families on the floor?
5What protocols are in place to ensure accuracy and timeliness in medication administration, especially during shift changes?
6How do you foster a positive and supportive culture among your staff to ensure that every resident feels treated with kindness and professionalism throughout the day?

Personalized based on this facility's data

Key Review Excerpts

“My 96 year old grandmother has been to 3 different rehab facilities in Monroe County in the last 2 years for different reasons. The staff has been absolutely wonderful, caring and attentive.”

Long-term resident's family · 2025★★★★★

“I strongly caution anyone considering this facility for long-term care. If you do not have a family member who can stay constantly involved, closely monitor care, and aggressively advocate, your loved one will be in serious trouble.”

Long-term resident's family · 2026★☆☆☆☆

“My 63 year and otherwise relative healthy mother was intubated and put in ICU because she was left in respiratory distress for almost 6 hours citing it was just 'anxiety'.”

Long-term resident's family · 2024★☆☆☆☆

Source: 35 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

0.60hrs

80%

Registered nurses for medical care

Total Nursing

2.80hrs

68%

All nurses + aides combined

Staff Turnover

71%

Lower is better (< 30% = good)

RN Turnover

70%

Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

4/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

😔

Residents with depression symptoms

↓ Lower is better

This Facility1.3%

Better than Avg

Here

1.3%

12.1%

18.9%

Monroe

9.7%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility34.3%

Worse than Avg

Here

34.3%

19.4%

20.2%

Monroe

23.0%

💉

Residents vaccinated for pneumonia

↑ Higher is better

This Facility99.4%

Better than Avg

Here

99.4%

93.4%

91.3%

Monroe

86.3%

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility8.9%

Better than Avg

Here

8.9%

19.5%

13.3%

Monroe

15.3%

💉

Residents vaccinated for the flu

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

95.5%

95.3%

Monroe

93.4%

🚶

Residents whose walking got worse

↓ Lower is better

This Facility18.3%

Worse than Avg

Here

18.3%

15.3%

13.8%

Monroe

16.1%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility97.8%

Better than Avg

Here

97.8%

81.8%

77.0%

Monroe

73.3%

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility96.6%

Better than Avg

Here

96.6%

79.8%

78.8%

Monroe

72.7%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility1.1%

Better than Avg

Here

1.1%

1.6%

1.2%

Monroe

1.3%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

4deficiencies

Near state avg (7.6)

4 complaint-triggered

Families have filed complaints that led to 4 deficiencies, indicating ongoing concerns about care quality and safety supervision. The facility shows recurring issues with daily care assistance, accident prevention, and fire safety systems across multiple surveys. While most deficiencies have correction dates, accident hazard problems persisted from 2023 into 2025, suggesting challenges maintaining consistent safety standards.

Apr 2, 2025Routine4 findings

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0685Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Assist a resident in gaining access to vision and hearing services.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Apr 2, 2025Complaint1 finding

0677Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

Jan 8, 2025Complaint1 finding

0689Potential for harm · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Jul 13, 2023Complaint2 findings

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Jul 13, 2023Routine2 findings

0345Potential for harm · PatternCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Elderwood of Lakeside at Brockport

Organization Type

for profit

Chain Affiliation

Chain Name

Elderwood

Chain Size

17 facilities nationwide

Chain avg rating: 2.6/5 · Rank 4 of 17

Ownership & Management

Owners

170 West Avenue Operating Holdco LLC

Owner · Organization

100%

Cole, Warren

Owner (parent company)

50%

Rubin, Jeffrey

Owner (parent company)

50%

Key personnel

Klinetob, KimberlyW-2 Managing EmployeeCole, WarrenOfficer / DirectorRubin, JeffreyOfficer / DirectorCole, WarrenManagerQuillard, PhilipManager

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(585) 395-6095

elderwood.com

170 West Avenue

Brockport, NY 14420

Get Directions View on Google Maps

References & Resources

Medicare Care Compare

Official Medicare quality ratings, inspections & staffing data

Google Maps

Photos, directions & neighborhood info

Google Reviews

35 reviews from families & visitors

Official Website

Visit elderwood.com

Medicare data downloads

Original nursing home datasets

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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