Evergreen Living Center at Stagecoach
Strong Medicare quality ratings; families often praise highly regarded physical and occupational therapy team. Still worth an in-person visit.
based on 70 Google reviews
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What this means for your family
This facility is highly regarded for its physical therapy and clean environment, but there is a persistent pattern of reports regarding inadequate staffing and neglect. When touring, we strongly recommend asking for specific protocols on how they handle resident falls and how they ensure consistent care during night and weekend shifts.
Google Reviews
Google Reviews
70 reviews on Google“Evergreen Living Center at Stagecoach receives highly polarized feedback, with many families praising the facility's cleanliness and the dedication of specific staff members in therapy and administration. However, there are recurring, serious allegations regarding neglect, poor communication, and inadequate staffing levels, particularly during nights and weekends. Families should be aware that while some report a warm and professional environment, others describe significant failures in basic care and administrative responsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Highly regarded physical and occupational therapy team
- Clean and well-maintained facility environment
- Responsive and compassionate administrative leadership
- Specific nursing staff noted for going above and beyond
Concerns
- Inadequate staffing and slow response times, especially nights/weekends (mentioned by 7 reviewers)
- Neglect and failure to follow care plans (falls, hygiene, therapy) (mentioned by 6 reviewers)
- Poor communication and rude administrative/billing staff (mentioned by 4 reviewers)
- Lost personal belongings and clothing (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 76 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the current staffing levels, what specific protocols are in place to ensure timely assistance for residents during night and weekend shifts?
- 2I noticed the facility has a strong reputation for physical and occupational therapy; how do you ensure these therapy plans are consistently integrated into a resident's daily care routine?
- 3How does your team handle communication with families regarding changes in a resident's health or care plan to ensure we stay fully informed?
- 4I see that you actively engage with feedback online; what is your process for addressing concerns raised by families to ensure they are resolved quickly?
- 5Could you walk me through the measures you take to prevent the misplacement of personal belongings and clothing for residents?
- 6What variety of daily activities and social opportunities are available to keep residents engaged and active throughout the week?
Personalized based on this facility's data
Key Review Excerpts
“The staff is very friendly. They go above and beyond to make your stay as comfortable and pleasant as possible. The therapy staff Todd & Jamie were great.”
“My mother in law was admitted to this rehab after hip surgery, she fell at the facility the next morning and had to have another surgery. We had to wait 2hrs for transportation to the facility the 1st time and now again it’s been 2+hrs waiting on transportation.”
“I had to take my mom out because she had a care plan and they never went by that plan. She was to get therapy twice a week and never did, she was to have 2 showers a week and never did!”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
1
measures
6
measures
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a pattern of recurring problems across multiple surveys, with families filing at least one complaint about accident prevention and supervision. The most frequent issues involve care planning and assessments, quality of daily care, and food service safety and quality. While the facility corrects deficiencies when cited, problems persist across all three survey periods, suggesting ongoing challenges with maintaining consistent standards.
Jan 31, 2025Routine3
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Jan 31, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jan 12, 2024Routine12
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Establish roles under a Waiver declared by secretary.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Oct 28, 2022Routine8
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Ownership & Operations
Who Operates This Facility
Evergreen Living Center at Stagecoach
for profit
Chain Affiliation
Anthony & Bryan Adams
38 facilities nationwide
Chain avg rating: 3.8/5 · Rank 20 of 37
Ownership & Management
Owners
Ovation Health Systems, INC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
70 reviews from families & visitors
Official Website
Visit evergreenhealthandrehab.com
Medicare data downloads
Original nursing home datasets
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