Evercare of Collinsville
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 39 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (19 vs median 11.0)
Bottom 25% in IL · Critically understaffed (RN) · Worst in EVERCARE SKILLED NURSING chain · $194,042 in fines · Abuse citation
What this means for your family
This facility has a history of serious concerns regarding resident neglect, hygiene, and basic care standards. While some families have had positive experiences with specific therapy and social services staff, the recurring reports of dehydration and poor cleanliness are significant red flags that require thorough investigation before considering admission.
Google Reviews
Google Reviews
39 reviews on Google“Evercare of Collinsville faces severe and recurring criticism regarding resident neglect, poor hygiene, and unprofessional management. While a small number of reviews praise specific staff members or therapy teams, the majority of feedback describes a facility struggling with basic care standards, including issues with cleanliness, nutrition, and responsiveness to medical needs.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated therapy staff
- Helpful social services director
- Occasional compassionate individual caregivers
Concerns
- Neglect of basic resident needs (hydration, hygiene, bed sore prevention) (mentioned by 4 reviewers)
- Filthy facility conditions and lack of cleanliness (mentioned by 4 reviewers)
- Unprofessional and rude staff/management (mentioned by 5 reviewers)
- Poor food quality and inadequate nutrition (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 42 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the recent focus on facility maintenance, could you walk me through your current daily cleaning protocols and how you ensure resident living areas remain sanitary?
- 2I understand that nutrition is vital for recovery; how do you monitor resident hydration and ensure that meals are both nutritionally adequate and appetizing?
- 3With the current staffing levels, what specific systems are in place to ensure that residents receive timely assistance with personal hygiene and repositioning to prevent skin integrity issues?
- 4Could you describe the communication process between your nursing team and families, especially regarding changes in a resident’s medication or health status?
- 5What steps is management taking to foster a more supportive and professional culture among the staff to ensure that every resident feels treated with dignity and respect?
- 6Can you share how the therapy team coordinates with the nursing staff to support a resident's daily mobility and overall quality of life?
Personalized based on this facility's data
Key Review Excerpts
“He has bed sores because he was never getting turned. Doing Covid-19 pandemic I can say this place drop the Ball even more because now you can't see your love ones.”
“He ended up in hospital twice for dehydration because he wasn't provided water. They barely feed him enough food. I showed up to visit, he had blood spatter and droplets all over his clothes and smelled.”
“The therapy staff Chris Angela and Hailey worked with fighting insurance and got it going while never missing a beat.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
8
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents whose walking got worse
Residents vaccinated for the flu
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with 23 complaint-triggered deficiencies indicating families have repeatedly filed reports about care issues. The most recurring problems involve accident prevention and safety supervision, medication management, and infection control. Recent complaints in 2025 include serious issues like resident protection from abuse and nursing staffing shortages, though all deficiencies show correction dates, suggesting the facility addresses problems when cited.
Dec 4, 2025Complaint5
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Ensure each resident room has a window to the outside that meets requirements
Sep 16, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Aug 18, 2025Complaint2
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Jun 2, 2025Complaint2
Resident Rights Deficiencies
Let each resident or the resident's legal representative access or purchase copies of all the resident's records.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
May 5, 2025Complaint2
Environmental Deficiencies
Keep all essential equipment working safely.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Mar 21, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Federal Penalties
Payment Denial
Dec 4, 2025
11-day denial
Fine
Dec 4, 2025
$225,150
Payment Denial
Mar 21, 2025
46-day denial
Payment Denial
Nov 17, 2023
47-day denial
Fine
Nov 17, 2023
$108,349
Payment Denial
Aug 3, 2023
16-day denial
Fine
Aug 3, 2023
$85,693
Ownership & Operations
Who Operates This Facility
Evercare of Collinsville
for profit
Chain Affiliation
Evercare Skilled Nursing
11 facilities nationwide
Chain avg rating: 1.6/5 · Rank 7 of 11 (Worst)
Ownership & Management
Owners
Eu Snf Holdings LLC
Owner · Organization
Seitler, Dovid
Owner (parent company)
Eu Snf Holdings LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
39 reviews from families & visitors
Official Website
Visit evercareskillednursing.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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