Evangeline Oaks Guest House
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 27 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (22 vs median 7)
- High staff turnover (74%)
- High RN turnover (71%)
Bottom 25% in LA · Critically understaffed (RN) · Very high staff turnover · No penalties on record
What this means for your family
While the facility has recently received praise for its therapy department and new administration, serious concerns regarding communication and facility cleanliness remain. We strongly recommend scheduling an in-person tour to observe the current state of the environment and asking specifically how the new management is addressing previous complaints about staff responsiveness.
Google Reviews
Google Reviews
27 reviews on Google“Evangeline Oaks Guest House presents a polarizing experience, with recent reviews highlighting a divide between those praising a new administration and therapy team and those reporting severe neglect and poor communication. While some families appreciate the homelike atmosphere and dedicated staff, others describe a facility plagued by hygiene issues, unresponsive management, and unprofessional conduct.”
Quality Themes
Tap a score for detailsStrengths
- Strong therapy department
- Homelike environment
- Positive impact of new administration
Concerns
- Unprofessional and rude staff interactions (mentioned by 2 reviewers)
- Poor facility cleanliness and odors (mentioned by 2 reviewers)
- Lack of responsiveness from management and staff (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 31 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1I noticed the facility has a large capacity of 190 residents; how do you ensure that each individual receives personalized attention and that staff remain responsive to family inquiries?
- 2Given the recent focus on improving the facility under new administration, what specific changes have been implemented to enhance daily cleanliness and maintain a fresh environment throughout the building?
- 3We understand that staff-resident interactions are vital; what kind of training or support is provided to ensure that communication with families remains professional and supportive at all times?
- 4Since the therapy department is highly regarded here, could you explain how the therapy team coordinates with nursing staff to ensure consistent care and medication management for residents?
- 5What is your protocol for handling urgent medical needs or emergencies, and how do you keep family members informed during those critical moments?
- 6With the goal of maintaining a homelike atmosphere, what does a typical day look like for a resident here, and how are they encouraged to participate in social activities?
Personalized based on this facility's data
Key Review Excerpts
“Evangeline Oaks has an awesome therapy department and a great new administrator! Great things are coming there!”
“This place was like a zoo , people yelling all the time the residents looked depressed and were unattended, it was smelly and dirty.”
“I chose Evangeline Oaks because of Amanda Stanley. Amanda is an amazing person and I heard great things about her care of the patients.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
3
measures
10
measures
3
measures
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have repeatedly filed complaints triggering inspections that found serious problems with care planning, daily care assistance, and respiratory care. The facility shows a concerning pattern of deficiencies across resident rights, medication management, and infection control that persist across multiple surveys, though the provider reports correcting each issue when cited.
Feb 24, 2026Complaint3
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Aug 27, 2025Complaint4
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Jul 29, 2025Complaint3
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
May 8, 2025Routine11
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Resident Rights Deficiencies
Honor the resident's right to manage his or her financial affairs.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nutrition and Dietary Deficiencies
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Apr 29, 2025Complaint2
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Mar 6, 2025Complaint2
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Ownership & Operations
Who Operates This Facility
Evangeline Oaks Guest House
for profit
Ownership & Management
Owners
Lafleur, Ella Mae
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
27 reviews from families & visitors
Official Website
Visit evangelineoaks.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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