Etowah Health and Rehabilitation
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 20 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (9 vs median 5.0)
Below average in TN · Below recommended RN staffing · $21,692 in fines
What this means for your family
This facility has a strong reputation for effective physical therapy and a supportive admissions team, making it a potential candidate for short-term rehab. However, families must be vigilant regarding medication management and daily care routines; we strongly recommend scheduling unannounced visits and maintaining clear, documented communication with the nursing staff to ensure your loved one's needs are consistently met.
Google Reviews
Google Reviews
20 reviews on Google“Etowah Health and Rehabilitation receives highly polarized feedback, with some families praising the facility for its effective rehabilitation services and kind staff, while others report serious concerns regarding medical oversight. While several reviewers highlight successful recovery stories and responsive admissions, others have raised alarming issues regarding medication management and basic hygiene care. Prospective families should weigh the positive experiences of rehab patients against the critical reports of inconsistent medical attention.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Responsive and helpful admissions process
- Kind and supportive nursing staff
- Successful short-term rehabilitation outcomes
Concerns
- Inconsistent or incorrect medication management (mentioned by 2 reviewers)
- Understaffing issues (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 21 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We've heard great things about your physical and occupational therapy programs; could you tell us more about how the therapists work with residents to reach their recovery goals?
- 2How does the nursing team ensure that medications are administered accurately and on schedule every day?
- 3What specific steps are being taken to ensure the facility stays well-staffed and that every resident gets the attention they need?
- 4How does the facility maintain cleanliness and hygiene in the resident rooms and common areas?
- 5What is the process for communicating important health updates or changes in condition to family members?
- 6In the event of a medical emergency during the night, what is the protocol for getting immediate care for a resident?
Personalized based on this facility's data
Key Review Excerpts
“My husband needed wound care,occupational therapy, and physical therapy. We chose Etowah Health Care Center because it was close to home. We would choose it again because the staff was so kind and helpful.”
“The referral and admission process was so easy. Casey in admissions was so responsive, helpful and supportive!”
“I was told at first that it was a good facility and boy was I misinformed not only was she not well taken care of they changed her medication without notice no matter how much I pleaded and begged and demanded they wouldn’t give her medication’s that she was supposed to have”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
9
measures
1
measures
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has significant safety concerns with families filing multiple complaints about accident prevention and fire safety issues that have persisted across recent inspections. The recurring problems involve accident hazards and supervision, fire safety systems, and care planning, with six complaint-triggered deficiencies indicating families have reported serious issues. While most deficiencies show correction dates, the pattern of repeated safety violations, particularly the recent 2023 complaints about accident prevention, suggests ongoing supervision and safety challenges that warrant careful consideration.
Feb 25, 2026Routine7
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Aug 19, 2025Complaint3
Smoke Deficiencies
Have a fire alarm with audible and visual signals that transmits the alarm automatically to notify emergency forces in event of fire.
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Oct 25, 2023Complaint2
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Sep 8, 2023Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jun 23, 2022Routine13
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Infection Control Deficiencies
Perform COVID19 testing on residents and staff.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Construction Deficiencies
Satisfy building requirements after a repair, renovation, modification, or change of user/occupancy.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Jun 26, 2019Routine4
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Fine
Oct 25, 2023
$4,934
Fine
Oct 25, 2023
$7,443
Fine
Sep 8, 2023
$9,315
Ownership & Operations
Who Operates This Facility
Etowah Health and Rehabilitation
for profit
Ownership & Management
Owners
John M Faust Living Trust
Owner · Organization
Baker, Suzanna
Owner
Buchanan, Robert
Owner
Wallstedt, Leslie
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
20 reviews from families & visitors
Official Website
Visit dvcr.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 3 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.