Nhc Healthcare, Athens
Strong Medicare quality ratings; families often praise exceptional physical and occupational therapy. Still worth an in-person visit.
based on 27 Google reviews
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What this means for your family
This facility is highly recommended for its exceptional physical and occupational therapy programs, which are frequently cited as a major strength. While the overall feedback is overwhelmingly positive, families should observe staff interactions during visits to ensure the professional environment remains consistent with the high standards reported by most families.
Google Reviews
Google Reviews
27 reviews on Google“NHC HealthCare Athens is highly regarded for its exceptional rehabilitation services, with numerous reviewers praising the physical and occupational therapy teams for their professionalism and personalized care. While the vast majority of feedback is overwhelmingly positive regarding staff kindness and facility cleanliness, there is a singular report of internal staff conflict that raised concerns about the work environment.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional physical and occupational therapy
- Kind, attentive nursing and CNA staff
- Clean, odor-free facility environment
- Responsive and supportive administrative team
Concerns
- Internal staff conflict and poor treatment of aides by nurses
Rating Trends
Tap a year to see what changed
Distribution · 30 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the facility's strong reputation for physical and occupational therapy, how do you integrate these services into a resident's daily routine?
- 2With a 3-star staffing rating, what steps is the leadership team taking to ensure consistent, high-quality care for every resident?
- 3I've heard great things about the nursing and CNA staff here; how do you foster a collaborative team environment to ensure everyone feels supported in their roles?
- 4Regarding the recent health inspection findings, could you walk me through the specific improvements or changes you have implemented to address those areas?
- 5What does the daily activity calendar look like for residents, and how do you encourage participation for those who might be more introverted?
- 6In the event of a medical emergency, what is your protocol for stabilizing a resident and communicating with family members?
Personalized based on this facility's data
Key Review Excerpts
“The Occupational and Physical Therapy center is recognized from Knoxville to Chattanooga for their Exceptio”
“This is the most extraordinary place! Starts when you walk inside, there is NO smell whatsoever. No foul smell, no disinfectant smell and no perfume smell that some places use to cover up foul odor.”
“On his last day of life, staff were in the room with him holding his hand and talking to him. I am so grateful for the outpouring of love to our family.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
7
measures
1
measures
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents who lost too much weight
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a moderate inspection record with 8 deficiencies across recent surveys, including one complaint-triggered issue where a family reported concerns about resident dignity and respect. The main problem areas involve care planning, resident rights, and administrative oversight. All deficiencies have been corrected, suggesting the facility addresses identified issues, though the variety of problems across multiple care areas warrants careful evaluation during your visit.
Aug 24, 2023Routine6
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Administration Deficiencies
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jul 17, 2023Complaint1
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Nov 20, 2019Routine1
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Ownership & Operations
Who Operates This Facility
Nhc Healthcare, Athens
for profit
Chain Affiliation
National Healthcare Corporation
69 facilities nationwide
Chain avg rating: 3.9/5 · Rank 40 of 65
Ownership & Management
Owners
Morgan Stanley Institutional Advisors LLC
Owner (parent company) · Organization
Nhc/delaware INC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
27 reviews from families & visitors
Official Website
Visit nhccare.com
Medicare data downloads
Original nursing home datasets
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