Estrella Health and Rehabilitation Center
Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy teams. Still worth an in-person visit.
based on 353 Google reviews
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What this means for your family
While the facility boasts a highly regarded therapy department and several standout staff members, the recent trend of critical reviews regarding basic hygiene and responsiveness is concerning. If you are considering this facility, we strongly recommend conducting an unannounced visit during a weekend or evening shift to observe call-light response times and facility cleanliness firsthand.
Google Reviews
Google Reviews
353 reviews on Google“Estrella Health and Rehabilitation Center receives highly polarized feedback, with many reviewers praising the dedicated therapy team and specific staff members like Jackie and Rose for their compassionate care. However, a significant number of families report serious concerns regarding facility cleanliness, persistent odors, slow response times to call lights, and inconsistent communication from management. While some patients experience successful rehabilitation, others describe neglect and poor attention to basic hygiene and medical needs.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy teams
- Compassionate, attentive individual staff members
- Welcoming and helpful concierge services
- Clean and renovated lobby areas
Concerns
- Unresponsive call lights and slow staff assistance (mentioned by 12 reviewers)
- Persistent odors of urine and feces in hallways (mentioned by 8 reviewers)
- Poor communication and lack of follow-up from management (mentioned by 7 reviewers)
- Inconsistent or poor quality of food (mentioned by 6 reviewers)
- Medication management errors (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 206 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given the facility's size of 161 residents, what is the current process for ensuring call lights are answered promptly and that residents receive timely assistance?
- 2I noticed the facility has a strong reputation for physical and occupational therapy; how do those teams coordinate with the nursing staff to ensure a resident's daily routine supports their recovery goals?
- 3Could you walk me through your current protocols for medication administration to ensure accuracy and safety for residents?
- 4We value clear communication; what is the standard process for families to receive updates from management regarding their loved one's care or changes in health status?
- 5How does the facility approach maintaining a fresh and clean environment throughout the hallways and common areas?
- 6What steps are being taken to improve the variety and quality of the dining experience for residents?
Personalized based on this facility's data
Key Review Excerpts
“The nurse that hands out the meds to the patients is beyond her time of retirement and can tell in the mistakes that I experienced in just one day.”
“The CNAs are in the hallway laughing and joking while your loved one is still in there bed with a gown still on and not dressed at 2 in the afternoon.”
“My mom had been there a week and a half and the whole time she was there she asking to take a shower and th”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
1
measures
3
measures
Residents whose walking got worse
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Estrella Health and Rehabilitation Center has 19 deficiencies across 4 surveys, with one complaint filed by a family regarding professional care standards. The facility shows recurring issues with fire safety and smoke barriers, food safety and dietary services, and resident rights protections. While all deficiencies have correction dates, the pattern of repeated problems in similar areas suggests ongoing operational challenges that families should discuss during visits.
Apr 10, 2026Complaint1
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Mar 29, 2024Routine4
Construction Deficiencies
Install a two-hour-resistant firewall separation.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Jun 1, 2023Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Dec 9, 2022Routine7
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Rights Deficiencies
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Sep 17, 2021Routine7
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Meet other general requirements.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
State Inspection History
State Inspections
Source: AZ State Licensing Agency
Mar 9, 2026ComplaintCleanReport
The complaint survey was conducted March 9, 2026, with investigation of intakes: 00160901, 00161252, and 00161506. There were no deficiencies cited.
Jan 14, 2026ComplaintCleanReport
This complaint survey was conducted on January 14, 2026, with the investigation of complaints: 00154207, 2234319. No deficiencies were cited.
Jan 7, 2026Other
Based on observation, the facility failed to maintain several doors in the building. Failing to maintain doors in the facility could allow heat and/or smoke to transfer, which will cause harm to the patients and/or staff.
Dec 22, 2025ComplaintCleanReport
The onsite complaint survey was conducted on December 22, 2025, and investigated complaints #00152039, 00152592, 00150301, 00151916, 00151988, and 00153254There were no deficiencies noted.
Sep 2, 2025ComplaintCleanReport
A complaint survey was investigated on September 2, 2025 of intakes #001422616, 00141966 and AZ00213374. There were no deficiencies cited.
Jul 22, 2025ComplaintCleanReport
The state complaint survey was conducted on July 22, 2025 with the investigation of the following complaint 00137014. There were no deficiencies cited.
Jun 10, 2025ComplaintCleanReport
The complaint survey was conducted on June 10, 2025 through June 10, 2025 of the following complaint numbers: AZ00224810, SF00132991, AZ00224721 and SF00132200. There were no deficiencies cited.
Jun 4, 2025ComplaintCleanReport
A complaint survey was conducted on June 4, 2025 for the investigation of intakes #'s: 00132674, 00131931, 00131743. There were no deficiencies cited.
Ownership & Operations
Who Operates This Facility
Estrella Health and Rehabilitation Center
for profit
Chain Affiliation
The Ensign Group
342 facilities nationwide
Chain avg rating: 3.2/5 · Rank 10 of 328 (Best)
Ownership & Management
Owners
Port, Barry
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
353 reviews from families & visitors
Official Website
Visit estrellahealthandrehab.com
Medicare data downloads
Original nursing home datasets
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