Palm Valley Post Acute
On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.
based on 187 Google reviews

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What this means for your family
Palm Valley Post Acute features a highly regarded therapy team that many families credit for successful recoveries. However, the facility has a history of inconsistent nursing care and slow response times; we strongly recommend that you visit in person, observe the staff-to-patient interaction, and ask specific questions about how they manage medication schedules and call-light response times during off-hours.
Google Reviews
Google Reviews
187 reviews on Google“Palm Valley Post Acute receives highly polarized reviews, with many families praising the facility's therapy department and specific staff members, while others report severe neglect and poor communication. While recent reviews highlight improvements under new management, consistent complaints regarding slow response times, hygiene issues, and medication management persist. Prospective families should be aware of these significant inconsistencies in care quality.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy teams
- Compassionate and attentive individual nursing staff
- Clean, well-maintained facility environment
- Active and engaging daily resident activities
Concerns
- Significant delays in responding to call lights and patient requests (mentioned by 12 reviewers)
- Poor medication management and documentation errors (mentioned by 8 reviewers)
- Inadequate hygiene care, including failure to change linens or assist with toileting (mentioned by 9 reviewers)
- Unsatisfactory food quality and dietary errors (mentioned by 6 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 210 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your therapy team receives great feedback; how do you ensure that same level of consistency and attention when it comes to daily hygiene and personal care assistance?
- 2Could you walk me through your current process for medication administration and how you verify that documentation is accurate and up-to-date?
- 3When a resident uses their call light, what is the standard protocol for response times, and how do you monitor those requests to ensure no one is waiting too long?
- 4I see you have a very active calendar of daily activities; how do you encourage residents to participate, and are there options for those who prefer more quiet or individual engagement?
- 5We are concerned about dietary needs; how does your kitchen staff manage specific dietary restrictions and ensure that meals are served correctly and at the right temperature?
- 6I noticed that your leadership team is active in responding to feedback online; how do you typically handle family concerns or communication once a resident has moved in?
Personalized based on this facility's data
Key Review Excerpts
“The therapy team was equally amazing. They worked with him daily, encouraging and pushing him just the right amount to regain his strength.”
“My dad was in hospice for four months at Palm Valley. I cannot say enough good things about the staff and what they did for my dad.”
“The nurses are amazing. The staff are so amazing with care. I love that we have activities 7 days a week to have fun once in a while. I love how clean they keep the rooms.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
3
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents on antipsychotic medication
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Multiple families have filed reports triggering investigations into abuse protection and reporting failures, which have recurred across multiple surveys with serious severity levels. The facility shows persistent problems with resident protection from abuse and neglect, safety hazard prevention, and medication management. While most individual deficiencies have been corrected, the pattern of repeated abuse-related violations and ongoing safety concerns suggests systemic issues that families should carefully evaluate before considering this facility.
Jan 29, 2026Routine4
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Aug 1, 2025Routine3
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jun 24, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Mar 20, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Feb 12, 2025Complaint2
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Feb 6, 2025Routine22
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Federal Penalties
Fine
Feb 6, 2025
$82,607
State Inspection History
State Inspections
Source: AZ State Licensing Agency
Jan 26, 2026Complaint
The State Compliance survey was conducted on January 26, 2026, through January 29, 2026, in conjunction with the investigation of Complaint (s) #: 00151357 and 00147964. The following deficiencies were cited:
Based on observation, staff interviews, and policy and procedures, the facility failed to ensure that refuse was disposed of appropriately. The deficient practice could result in an unsanitary condition and/or the harborage of pests.
Based on the clinical record review, interviews, and facility policy, the facility failed to ensure that a Preadmission Screening and Resident Review Screening was completed for 1 of 4 residents (Resident #158). The universe was 163.Â
Based on the observations, clinical record review, interviews, and facility policy, the facility failed to ensure that urinary catheter bag for 1 of 2 sampled residents (Resident #6) was not resting on the floor. The universe was 22.Â
Based on clinical record review, staff interviews, and facility documents and policy, the facility failed to ensure electronic medical records remained confidential for one resident (Resident #159). The universe was 163. The deficient practice could result in violations of patient privacy.
Based on observation, staff interviews, and policy and procedures, the facility failed to ensure that refuse was disposed of appropriately.Â
Based on the clinical record review, interviews, and facility policy, the facility failed to ensure that a Preadmission Screening and Resident Review Screening was completed for 1 of 4 residents (Resident #158). The universe was 163. The deficient practice could result in specialized services not being identified and provided to the residents.Â
Based on the observations, clinical record review, interviews, and facility policy, the facility failed to ensure that urinary catheter bag for 1 of 2 sampled residents (Resident #6) was not resting on the floor. The universe was 22. The deficient practice could lead to catheter associated infection due to inappropriate urinary catheter bag placement.Â
Based on clinical record review, staff interviews, and facility documents and policy, the facility failed to ensure electronic medical records remained confidential for one resident (Resident #159).Â
Jan 15, 2026ComplaintCleanReport
An onsite complaint survey was conducted on January 15, 2026 for the investigation of intake #00156006. There were no deficiencies cited:
Jan 13, 2026ComplaintCleanReport
An onsite complaint survey was conducted on January 13, 2026 for the investigation of intake #00154350 and 2700656. There were no deficiencies cited:
Dec 30, 2025ComplaintCleanReport
The state complaint survey was conducted on December 29, 2025, through December 29, 2025, of the following complaint numbers #€™s 00153432, 00153628, 00153442, 2694805, 2692820, and 2692836. There were no deficiencies cited.
Dec 12, 2025ComplaintCleanReport
A complaint survey was conducted on December 12, 2025 for the investigation of intake(s) #: 00152952. There were no deficiencies cited.
Nov 7, 2025ComplaintCleanReport
The complaint survey was conducted on November 7, 2025, with the investigation of intake #0014944 and 00150049. There were no deficiencies cited:
Oct 17, 2025ComplaintCleanReport
The onsite complaint survey was conducted on October 17, 2025 and investigated complaints #00147760and 00147915There were no deficiencies noted.
Sep 18, 2025ComplaintCleanReport
An onsite complaint survey was conducted on September 18, 2025 for the investigation of intake #00144725, 00144692. There were no deficiencies cited.
Ownership & Operations
Who Operates This Facility
Palm Valley Post Acute
for profit
Chain Affiliation
Pacs Group
280 facilities nationwide
Ownership & Management
Owners
Providence Group INC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
187 reviews from families & visitors
Official Website
Visit palmvalleypa.com
Medicare data downloads
Original nursing home datasets
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