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Nursing HomeMedicaid Investigative

Palm Valley Post Acute

On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.

13575 West Mcdowell Road, Palm Valley · Goodyear, AZ 85395180 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
3.6/5

based on 187 Google reviews

5
4
3
2
1
Palm Valley Post Acute Nursing Home in Goodyear, AZ — Street View
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What this means for your family

Palm Valley Post Acute features a highly regarded therapy team that many families credit for successful recoveries. However, the facility has a history of inconsistent nursing care and slow response times; we strongly recommend that you visit in person, observe the staff-to-patient interaction, and ask specific questions about how they manage medication schedules and call-light response times during off-hours.

Google Reviews

Google Reviews

187 reviews on Google
Palm Valley Post Acute receives highly polarized reviews, with many families praising the facility's therapy department and specific staff members, while others report severe neglect and poor communication. While recent reviews highlight improvements under new management, consistent complaints regarding slow response times, hygiene issues, and medication management persist. Prospective families should be aware of these significant inconsistencies in care quality.

Quality Themes

Tap a score for details
Food3.0Staff6.0Clean6.0Activities8.0Meds2.0MemoryN/AComms4.0ValueN/A

Strengths

  • Highly effective physical and occupational therapy teams
  • Compassionate and attentive individual nursing staff
  • Clean, well-maintained facility environment
  • Active and engaging daily resident activities

Concerns

  • Significant delays in responding to call lights and patient requests (mentioned by 12 reviewers)
  • Poor medication management and documentation errors (mentioned by 8 reviewers)
  • Inadequate hygiene care, including failure to change linens or assist with toileting (mentioned by 9 reviewers)
  • Unsatisfactory food quality and dietary errors (mentioned by 6 reviewers)

Rating Trends

Tap a year to see what changed

234'15(1)'17(5)'19(8)'21(5)'23(50)'25(52)'26(28)

Distribution · 210 analyzed

5
126
4
7
3
7
2
7
1
63
11 reviews posted between Jul 22, 2025Jul 23, 2025 · 11 were 5-star

How They Respond to Reviews

73%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed your therapy team receives great feedback; how do you ensure that same level of consistency and attention when it comes to daily hygiene and personal care assistance?
  • 2Could you walk me through your current process for medication administration and how you verify that documentation is accurate and up-to-date?
  • 3When a resident uses their call light, what is the standard protocol for response times, and how do you monitor those requests to ensure no one is waiting too long?
  • 4I see you have a very active calendar of daily activities; how do you encourage residents to participate, and are there options for those who prefer more quiet or individual engagement?
  • 5We are concerned about dietary needs; how does your kitchen staff manage specific dietary restrictions and ensure that meals are served correctly and at the right temperature?
  • 6I noticed that your leadership team is active in responding to feedback online; how do you typically handle family concerns or communication once a resident has moved in?

Personalized based on this facility's data


Key Review Excerpts

The therapy team was equally amazing. They worked with him daily, encouraging and pushing him just the right amount to regain his strength.

Grandchild of resident · 2025★★★★★

My dad was in hospice for four months at Palm Valley. I cannot say enough good things about the staff and what they did for my dad.

Hospice family member · 2023☆☆☆☆

The nurses are amazing. The staff are so amazing with care. I love that we have activities 7 days a week to have fun once in a while. I love how clean they keep the rooms.

Long-term resident · 2024★★★★★
Source: 187 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.25hrs
34%
Registered nurses for medical care
Total Nursing
3.94hrs
96%
All nurses + aides combined
Staff Turnover
40%
Lower is better (< 30% = good)
RN Turnover
57%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

10

measures

Worse Than Avg

3

measures

Mixed Results

4

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility1.8%
Better than Avg
Here
1.8%
US
12.1%
AZ
4.0%
Maricopa
4.1%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better
This Facility7.5%
Better than Avg
Here
7.5%
US
15.3%
AZ
13.5%
Maricopa
11.4%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility27.1%
Worse than Avg
Here
27.1%
US
19.5%
AZ
20.6%
Maricopa
23.6%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility7.1%
Better than Avg
Here
7.1%
US
14.4%
AZ
10.6%
Maricopa
8.5%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility9.7%
Better than Avg
Here
9.7%
US
15.5%
AZ
11.2%
Maricopa
10.6%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
AZ
94.6%
Maricopa
94.3%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility97.5%
Better than Avg
Here
97.5%
US
81.8%
AZ
91.3%
Maricopa
93.6%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility94.9%
Better than Avg
Here
94.9%
US
79.8%
AZ
87.3%
Maricopa
89.3%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.4%
Mixed vs Avgs
Here
1.4%
US
1.6%
AZ
1.1%
Maricopa
1.1%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

5deficiencies
1penalties
24 complaint-triggered
$82,607 in fines

Multiple families have filed reports triggering investigations into abuse protection and reporting failures, which have recurred across multiple surveys with serious severity levels. The facility shows persistent problems with resident protection from abuse and neglect, safety hazard prevention, and medication management. While most individual deficiencies have been corrected, the pattern of repeated abuse-related violations and ongoing safety concerns suggests systemic issues that families should carefully evaluate before considering this facility.

Jan 29, 2026Routine
4
0583Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0814Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Dispose of garbage and refuse properly.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Aug 1, 2025Routine
3
0759Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Jun 24, 2025Complaint
1
0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Mar 20, 2025Complaint
2
0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Feb 12, 2025Complaint
2
0698Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Feb 6, 2025Routine
22
0684Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0686Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0565Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to organize and participate in resident/family groups in the facility.

0645Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0695Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0804Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0211Potential for harm · PatternCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0351Potential for harm · PatternCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0511Potential for harm · PatternCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0604Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

0625Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0679Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide activities to meet all resident's needs.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Federal Penalties

Fine

Feb 6, 2025

$82,607

State Inspection History

State Inspections

Source: AZ State Licensing Agency

35total
159deficiencies
Jan 26, 2026Complaint

The State Compliance survey was conducted on January 26, 2026, through January 29, 2026, in conjunction with the investigation of Complaint (s) #: 00151357 and 00147964. The following deficiencies were cited:

60(i)(4)- Dispose of garbage and refuse properly.Dispose Garbage and Refuse Properly - 0814 FederalCorrected Feb 26, 2026

Based on observation, staff interviews, and policy and procedures, the facility failed to ensure that refuse was disposed of appropriately. The deficient practice could result in an unsanitary condition and/or the harborage of pests.

An administrator shall ensure that: R9-10-403.C.2. Policies and procedures for physical health services and behavioral health services are established, documented, and implemented to protect the heaR9-10-403.C.2.a.Corrected Feb 26, 2026

Based on the clinical record review, interviews, and facility policy, the facility failed to ensure that a Preadmission Screening and Resident Review Screening was completed for 1 of 4 residents (Resident #158). The universe was 163.Â

An administrator shall ensure that: R9-10-403.C.2. Policies and procedures for physical health services and behavioral health services are established, documented, and implemented to protect the heaR9-10-403.C.2.e.Corrected Feb 26, 2026

Based on the observations, clinical record review, interviews, and facility policy, the facility failed to ensure that urinary catheter bag for 1 of 2 sampled residents (Resident #6) was not resting on the floor. The universe was 22.Â

10(h) Privacy and Confidentiality. The resident has a right to personal privacy and confidentiality of his or her personal and medical records. §483.10(h)(l) Personal privacy includes accommodationsPersonal Privacy/Confidentiality of Records - 0583 FederalCorrected Feb 26, 2026

Based on clinical record review, staff interviews, and facility documents and policy, the facility failed to ensure electronic medical records remained confidential for one resident (Resident #159). The universe was 163. The deficient practice could result in violations of patient privacy.

An administrator shall ensure that: R9-10-425.A.5. Garbage and refuse are: R9-10-425.A.5.b. In areas not used for food storage, food preparation, or food service, stored: R9-10-425.A.5.b.i. AR9-10-425.A.5.b.i.Corrected Feb 26, 2026

Based on observation, staff interviews, and policy and procedures, the facility failed to ensure that refuse was disposed of appropriately.Â

20(k) Preadmission Screening for individuals with a mental disorder and individuals with intellectual disability. §483.20(k)(1) A nursing facility must not admit, on or after January 1, 1989, any newPASARR Screening for MD & ID - 0645 FederalCorrected Feb 26, 2026

Based on the clinical record review, interviews, and facility policy, the facility failed to ensure that a Preadmission Screening and Resident Review Screening was completed for 1 of 4 residents (Resident #158). The universe was 163. The deficient practice could result in specialized services not being identified and provided to the residents.Â

80 Infection Control The facility must establish and maintain an infection prevention and control program designed to provide a safe, sanitary and comfortable environment and to help prevent the develInfection Prevention & Control - 0880 FederalCorrected Feb 26, 2026

Based on the observations, clinical record review, interviews, and facility policy, the facility failed to ensure that urinary catheter bag for 1 of 2 sampled residents (Resident #6) was not resting on the floor. The universe was 22. The deficient practice could lead to catheter associated infection due to inappropriate urinary catheter bag placement.Â

If a nursing care institution maintains residents&#39; medical records electronically, an administrator shall ensure that: R9-10-411.B.1. Safeguards exist to prevent unauthorized access, andR9-10-411.B.1.Corrected Feb 26, 2026

Based on clinical record review, staff interviews, and facility documents and policy, the facility failed to ensure electronic medical records remained confidential for one resident (Resident #159).Â

Jan 15, 2026Complaint
CleanReport

An onsite complaint survey was conducted on January 15, 2026 for the investigation of intake #00156006.  There were no deficiencies cited: 

Jan 13, 2026Complaint
CleanReport

An onsite complaint survey was conducted on January 13, 2026 for the investigation of intake #00154350 and 2700656. There were no deficiencies cited: 

Dec 30, 2025Complaint
CleanReport

The state complaint survey was conducted on December 29, 2025, through December 29, 2025, of the following complaint numbers #€™s 00153432, 00153628, 00153442, 2694805, 2692820, and 2692836. There were no deficiencies cited.

Dec 12, 2025Complaint
CleanReport

A complaint survey was conducted on December 12, 2025 for the investigation of intake(s) #: 00152952. There were no deficiencies cited.

Nov 7, 2025Complaint
CleanReport

The complaint survey was conducted on November 7, 2025,  with the investigation of intake #0014944  and 00150049. There were no deficiencies cited:

Oct 17, 2025Complaint
CleanReport

The onsite complaint survey was conducted on October 17, 2025 and investigated complaints #00147760and 00147915There were no deficiencies noted.

Sep 18, 2025Complaint
CleanReport

An onsite complaint survey was conducted on September 18, 2025 for the investigation of intake #00144725, 00144692. There were no deficiencies cited.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Palm Valley Post Acute

Organization Type

for profit

Chain Affiliation

Chain Name

Pacs Group

Chain Size

280 facilities nationwide

Ownership & Management

Owners

Providence Group INC

Owner · Organization

100%

Key personnel

Nassour, WilliamContracted Managing EmployeeSpeth, TerryW-2 Managing EmployeeApt, FrederickOfficer / DirectorHancock, MarkOfficer / DirectorJergensen, JoshuaOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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