Estates of Spanish Lake, the
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 27 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (15 vs median 10)
- High staff turnover (75%)
Below average in MO · Critically understaffed (RN) · Very high staff turnover · $82,507 in fines
What this means for your family
We strongly advise families to look elsewhere, as recent reviews contain consistent, alarming reports of neglect, theft, and unsanitary conditions. If you must consider this facility, perform an unannounced visit during evening or weekend hours to observe staffing levels and cleanliness firsthand, and demand a clear policy on how they handle medical emergencies and family notification.
Google Reviews
Google Reviews
27 reviews on Google“The Estates of Spanish Lake faces severe and recurring allegations of neglect, theft of personal property, and poor communication with families. While a few reviewers mention individual staff members who care, the majority of feedback describes a facility with dangerous hygiene standards, including reports of rodents and residents left in soiled conditions. Families should be extremely cautious, as multiple reports cite a lack of accountability and failure to notify next-of-kin during medical emergencies.”
Quality Themes
Tap a score for detailsStrengths
- Select individual staff members provide compassionate care
- Some family members noted positive interactions with specific employees
Concerns
- Theft of resident property and personal belongings (mentioned by 4 reviewers)
- Neglect of basic hygiene and resident care (mentioned by 5 reviewers)
- Poor communication with families regarding medical status (mentioned by 3 reviewers)
- Understaffing and lack of responsiveness, especially at night (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 31 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given that staffing levels are a primary focus for your team, what specific protocols are in place to ensure residents receive timely assistance and hygiene care, particularly during the night shift?
- 2How do you currently manage and secure personal belongings to ensure residents' property remains safe and accounted for?
- 3With communication being a top priority for families, what is your standard process for updating us on changes in medical status or health concerns?
- 4What steps are you taking to improve the dining experience and nutritional variety for residents, as we understand this is an area where you are looking to make enhancements?
- 5Can you walk me through your medication management process to ensure accuracy and consistency for residents?
- 6What kind of daily activities and social engagement opportunities are available to keep residents active and connected with the community?
Personalized based on this facility's data
Key Review Excerpts
“I was delivering DoorDash to a resident who was laying in her own urine and feces and past DoorDash orders that had seemingly been there for weeks.”
“My mother was only here for about a year. Came here in good health. A month ago she was taken to ER and they never notified us. She was clearly neglected and I blame them for my mother's death.”
“Rodent’s everywhere in the places where the residents eat and sleep. Random medications laying around on the floor.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 15 measures
6
measures
5
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
The Estates of Spanish Lake has significant ongoing problems with protection from abuse and neglect, with families filing multiple complaints about these issues across recent years. The facility shows recurring deficiencies in abuse prevention, pressure ulcer care, and maintaining safe environments, with many violations appearing repeatedly across surveys. While the facility reports correcting issues, the pattern of complaint-triggered investigations suggests persistent concerns about resident safety and quality of care that families should carefully evaluate before visiting.
Jul 17, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Apr 25, 2025Routine21
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Construction Deficiencies
Use approved construction type or materials.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Quality of Life and Care Deficiencies
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Apr 25, 2025Complaint4
Quality of Life and Care Deficiencies
Ensure that the facility has sufficient staff members who possess the competencies and skills to meet the behavioral health needs of residents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Oct 10, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Sep 17, 2024Complaint4
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services.
Jan 25, 2024Routine22
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Post a list of names, addresses, and telephone numbers of all pertinent State agencies and advocacy groups and a statement that the resident may file a complaint with the State Survey Agency.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Administration Deficiencies
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Resident Rights Deficiencies
Honor the resident's right to manage his or her financial affairs.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Administration Deficiencies
Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
Federal Penalties
Fine
Jan 25, 2024
$32,771
Payment Denial
Jan 25, 2024
9-day denial
Fine
Aug 24, 2023
$25,097
Payment Denial
Aug 24, 2023
40-day denial
Ownership & Operations
Who Operates This Facility
Estates of Spanish Lake, the
for profit
Ownership & Management
Owners
Rosenberg, Zev
Owner
Spector, Tuviyah
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
27 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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