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Assisted Living

Essex House

Families consistently rate this highly — reviewers highlight compassionate and loving nursing staff. Schedule a visit to confirm the fit.

17976 Tidewater Trail, Tappahannock, VA 2256020 bedsLicensed & Active
Google rating
4.6/5

based on 8 Google reviews

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What this means for your family

This facility is an excellent choice if you prioritize emotional well-being and a high level of personalized, compassionate care. However, you should physically inspect the property during your tour to ensure the maintenance of the walls and ceilings meets your standards.

Google Reviews

Google Reviews

8 reviews on Google
Families can expect a deeply compassionate and personalized level of care, with multiple reviewers praising the staff's ability to make residents feel at home. While the care and social activities are highly rated, one recent reviewer noted that the physical building shows significant signs of age, including cracks in walls and ceilings.

Quality Themes

Tap a score for details
Food5.0Staff10.0Clean9.0Activities10.0MedsN/AMemoryN/AComms9.0ValueN/A

Strengths

  • Compassionate and loving nursing staff
  • Engaging social activities and seasonal decorations
  • Clean and well-maintained resident rooms
  • Warm, home-like atmosphere

Concerns

  • Building interior needs refurbishment and repair

Rating Trends

Tap a year to see what changed

2345.02019(1)5.02020(1)5.02022(2)5.02023(3)2.02024(1)

Distribution · 8 analyzed

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How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1We've heard wonderful things about the warmth of your nursing staff; how do they help new residents settle into the Essex House community?
  • 2The seasonal decorations and social atmosphere seem so lovely; what kind of activities do you have planned for the residents this month?
  • 3Since this is such a cozy, intimate setting with 20 residents, how do you ensure everyone receives personalized attention during medical changes?
  • 4We noticed the rooms are very well-maintained; are there any upcoming plans for any interior updates or refurbishments to the building?
  • 5How does the staff handle medical emergencies or urgent care needs during the overnight hours?
  • 6We love the idea of a home-like atmosphere; how do you involve families in the daily life and celebrations at the facility?

Personalized based on this facility's data


Key Review Excerpts

Throughout that time Ginger and her staff provided loving care for "Miss Dot" The socials provided were a great asset to the residents and families.

Long-term resident's family · 2023★★★★★

Essex House not only took care of mom so wonderfully, but they also took care of me, her daughter. Ginger worked with us to ensure that mom's private, large room was homelike to her

Resident's daughter · 2023★★★★★

It provided a warm setting, good food, and a staff

Deceased resident's family · 2020★★★★★
Source: 8 Google reviews

State Inspection History

State Inspections

Source: VA State Licensing Agency

14total
21deficiencies
Jun 4, 2025Routine

Type of inspection: Renewal Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 06/04/2025 arrival time: 12:00pm departure time: 3:50pm The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. Number of residents present at the facility at the beginning of the inspection: 12 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 2 Number of staff records reviewed: 2 Number of interviews conducted with residents: 1 Number of interviews conducted with staff: 2 Observations by licensing inspector: Inspector completed a renewal inspection that included a tour of facility?s building and grounds, inside and outside. Weekly menus and activities calendar were reviewed. Water temperature was tested along with the observation of a medication administration pass. Two resident records, two staff records, emergency preparedness drills, resident fire and evacuation drills, fire and health inspections, medication carts and staffing scheduled were all reviewed by the inspector. Call bell system observed by inspector. Residents were observed having lunch and sitting outside on the facility?s front porch. An exit meeting will be conducted to review the inspection findings. The evidence gathered during the inspection determined non-compliance with applicable standard(s) or law, and violation(s) were documented on the violation notice issued to the facility. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of the inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Shelby Haskins, Licensing Inspector at (804) 305-4876 or by email at shelby.haskins@dss.virginia.gov. Violation Notice Issued: Yes A copy of this document will be sent to the licensee/provider for signature. Inspector Name: Shelby Haskins Date Inspection Summary Issued: 7/10/2025

22VAC40-73-150-A

Based on a staff interview, the facility did not ensure that a licensed administrator of record was in place at the facility. Evidence: 1) Staff #4 informed inspector that staff #4 did not obtain administrator license due to not successfully pass the Virginia Board of Long-Term Care Administrator exam.

22VAC40-73-150-B

Based on a staff interview, the facility did not ensure that there was a new administrator, or a qualified acting administrator in place at the facility. Evidence: 2) Staff #4 informed inspector that the administrator of record was at another facility.

22VAC40-73-200-C-7

Based on the review of staff records, it was determined that the facility did not ensure that direct care staff complete 40 hours of training. Evidence: 3) The record for direct care staff #2 did not contain any documentation to demonstrate the required 40 hours of training were completed. 4) Staff # 4 reviewed the record for staff #2 and confirmed that staff #2 had not completed the required 40 hours of annual training.

May 19, 2025Complaint
CleanReport

Type of inspection: Complaint Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 05/19/2025 arrival time: 12:06pm departure time: 1:15pm The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. A complaint was received by VDSS Division of Licensing on 03/25/2025 regarding allegations in the area(s) of: 22VAC40-73-(4) STAFFING AND SUPERVISION, 22VAC40-73-(6) RESIDENT CARE AND RELATED SERVICES and 22VAC40-80-(G7) COMPLAINT INVESTIGATION Number of residents present at the facility at the beginning of the inspection: 12 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 1 Number of interviews conducted with residents: 1 Number of interviews conducted with staff: 1 Observations by licensing inspector: Inspector reviewed resident records along with the facility?s incident report and shift notes on the incident that occurred on 02/09/2025. The incident was reported to VDSS DOLP as an Essex County Virginia APS Report/complaint on 03/25/2025. The facility?s investigation report was also reviewed by the inspector. The inspector also interviewed the Executive Director/Administrator. The inspector also interviewed the resident himself. Additional Comments/Discussion: An exit meeting will be conducted to review the inspection findings. The evidence gathered during the investigation did not support the allegation(s) of non-compliance with standard(s) or law. The inspection summary will be posted to the VDSS website within 5 business days of your receipt of the inspection summary. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Shelby Haskins, Licensing Inspector at (804) 305-4876 or by email at Shelby.haskins@dss.virginia.gov.

Dec 10, 2024Routine

Type of inspection: Monitoring Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 12/10/2024 12:00pm to 2:30pm The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. Number of residents present at the facility at the beginning of the inspection: 17 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 2 Number of staff records reviewed: 2 Number of interviews conducted with staff: 1 Observations by licensing inspector: A tour of the facility was conducted to include inside and outside building grounds. Lunch, weekly menu and resident activities were observed. A medication pass observation was completed. The following was reviewed: resident and staff records, emergency preparedness drills, resident fire and resident emergency drills, medication carts, fire inspection report, health inspection report, and a staffing schedule. Water temperature was measured, and the call bell system was monitored. Residents were observed having lunch and watching TV game shows Additional Comments/Discussion: N/A An exit meeting will be conducted to review the inspection findings. The evidence gathered during the inspection determined non-compliance with applicable standard(s) or law, and violation(s) were documented on the violation notice issued to the facility. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of the inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Shelby Haskins, Licensing Inspector at (804) 305-4876 or by email at shelby.haskins@dss.virginia.gov.

22VAC40-73-250-D

Based on a review of staff records, it was determined that the facility did not ensure that all staff had completed an annual tuberculosis risk assessment. Evidence: 1. The record for staff #1 did not contain an annual tuberculosis risk assessment. 2. The record for staff #2 did not contain an annual tuberculosis risk assessment. 3. Staff #4 confirmed that staff #1 and staff #2 did not have an annual tuberculosis risk assessment on file.

22VAC40-73-970-A

Based on a review of facility records, it was determined that the facility did not ensure that Fire and Emergency drill frequency and participation shall be in accordance with the current edition of the Virginia Statewide Fire Prevention Code (13VAC5-51). Evidence: 1. The facility?s last documented fire or emergency evacuation drill was March 5, 2024. 2. Staff #4 confirmed that a fire and emergency evacuation drill had not been completed since March 5, 2024.

Feb 27, 2024Routine

Type of inspection: Monitoring Date the licensing inspector was on-site at the facility for each day of the inspection: 2/27/24 The Acknowledgement of Inspection form was emailed for each date of the inspection. A self-reported incident was received by VDSS Division of Licensing on 2/16/24 in the area of : Resident Care and Related Services Number of residents present at the facility at the beginning of the inspection: 20 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 1 Number of staff records reviewed: 0 Number of interviews conducted with residents: Number of interviews conducted with staff: 1 An exit meeting will be conducted to review the inspection findings. The evidence gathered during the investigation supported non-compliance with standard(s) or law, and violation(s) were issued. Any violation(s) not related to the self-report but identified during the course of the investigation can also be found on the violation notice. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of the inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Yvonne Randolph, Licensing Inspector at 804-662-7454 or by email at yvonne.randolph@dss.virginia.gov

22VAC40-73-70-A

Based on a file review, the facility did not report to the regional licensing office within 24 hours any major incident that has negatively affected or that threatens the life, health, safety or welfare of any resident. Evidence: 1. A self-report was received by the Central Region licensing office on 2-16-24 that a resident was discovered missing on 2-13-24. 2. The report was not received within 24 hours of the incident.

22VAC40-73-460-D

Based on a self-report, the facility did not provide supervision of resident schedules, care and activities, including attention to specialized needs, such as prevention of falls and wandering from the premises. Evidence: 1. The physical examination for resident # 1 dated 1/31/24 documents a diagnosis of dementia. 2. An Elopement Risk Rating document completed for resident # 1 at admission listed required interventions due to elopement risk as ?frequent monitoring? and ?exit alarms all in working order and checked each shift?. 3. Resident # 1 wandered from the facility and was discovered missing after: (1) staff # 1 received a telephone call at 11:45 pm on 2-13-24 of a man walking on the north side of the road near the facility and (2) a search of the building. 4. Staff # 2 reported that the exit door alarm had been turned off on 2-13-24 by staff # 1.

Aug 28, 2023Complaint

Type of inspection: Complaint Date of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 8/28/23, 12:30 pm The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. A complaint was received by VDSS Division of Licensing on 8/1/23 followed by a self-report on 8/2/23 regarding an allegation in the areas: Resident Care and Related Services Number of staff records reviewed: 0 Number of interviews conducted with residents: 1 Number of interviews conducted with staff: 1 An exit meeting will be conducted to review the inspection findings. The evidence gathered during the investigation supported the allegations of non-compliance with standard(s) or law, and violation(s) were issued. Any violation(s) not related to the complaint but identified during the course of the investigation can also be found on the violation notice. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of the inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Yvonne Randolph, Licensing Inspector at (804)662-7454 or by email at yvonne.randolph@dss.virginia.gov an

22VAC40-73-460-A

Based on a complaint investigation, it was determined that the facility failed to assume general responsibility for the health, safety and well-being of a resident in care. Evidence: Resident # 1 suffered injuries that required emergency care during staff attempts to restrict her movement at the facility. (Photo of injury reviewed)

22VAC40-73-710-B

Based on a complaint investigation, it was determined that physical restraints were imposed on a resident for purposes of staff convenience and without a written physician order. Evidence: 1. Resident # 1 reported during an interview that staff would place a gate and chairs at the entrance of the door to her room. 2. Staff # 1 admitted to placing a gate/chairs at the door to the room of resident # 1 so that resident # 1 ?could not get out of her room when it is time to get the other residents up in the morning?. 3. There was no written physician order.

Jul 10, 2023Routine

Type of inspection: Renewal Date of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 7/10/23 11:10 to 1pm The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. Number of residents present at the facility at the beginning of the inspection: 11 Number of resident records reviewed: 4 Number of staff records reviewed: 2 Number of interviews conducted with residents: 2 Number of interviews conducted with staff: 1 Observations by licensing inspector: Medication storage and availability, physical plant, postings, lunch meal, staff-resident interaction An exit meeting was conducted to review the inspection findings. The evidence gathered during the inspection determined non-compliance with applicable standard or law, and the violation is documented on the violation notice issued to the facility. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of the inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Yvonne Randolph, Licensing Inspector at 804-441-1180 or by email at Yvonne.randolph@dss.virginia.gov

22VAC40-73-450-F

Based on a review of four resident files, the individualized service plan ( ISP

Nov 1, 2022Routine

Type of inspection: Monitoring Date of inspection and time the licensing inspector was on-site at the facility: 11/1/22, 10:15-11:30 am The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. Number of residents present at the facility at the beginning of the inspection: 9 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 4 Number of staff records reviewed: 2 Number of interviews conducted with residents: 1 Number of interviews conducted with staff: 2 Observations by licensing inspector: resident/staff interaction, postings, medication storage Additional Comments/Discussion: N/A An exit meeting will be conducted to review the inspection findings. The evidence gathered during the inspection determined non-compliance with applicable standards or law, and violations were documented on the violation notice issued to the facility. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of the inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Yvonne Randolph, Licensing Inspector at (804) 662-7454 or by email at yvonne.randolph@dss.virginia.gov

22VAC40-73-320-A

Based on a review of four resident files, the facility failed to obtain the results of a risk assessment, documenting the absence of tuberculosis in a communicable form for one resident. Evidence: The results of a risk assessment was not found for resident 1.

22VAC40-73-450-E

Based on a review of four resident files, individualized service plans were not signed and dated by the resident or the resident?s responsible party or legal representative. Evidence: The service plans for residents 1 and 3 did not have the signature of the resident or the resident?s responsible party or legal representative.

Oct 26, 2021Other
CleanReport

A non-mandated self-report inspection was initiated on 9/24/2021 and concluded on 10/26/2021 in the areas of resident care and related services and additional requirements for facilities that care for adults with serious cognitive impairments. A self report was received on 9/18/2021, a complaint was received on 9/22/2021 shortly after the self report. The administrator was contacted by telephone to conduct the investigation. The licensing inspector emailed the administrator a list of documentation required to complete the investigation. The licensing inspector conducted an on-site portion of the investigation on 10/26/2021. The evidence gathered during the investigation did not support non-compliance with standards or law.

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References & Resources

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