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A middle-range Medicare rating. Review each component and visit in person before deciding.
based on 18 Google reviews
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Encore Healthcare and Rehabi of Malvern has a middle-range Medicare overall rating. Strengths include warm, compassionate nursing and support staff. Some reviewers note concerns about loss of personal clothing and belongings. Review the health-inspection, staffing, and quality-measure components separately, then visit in person.
Encore Healthcare and Rehab of Malvern receives highly polarized feedback, with some families praising the staff's genuine kindness and communication, while others report serious concerns regarding patient safety and personal property management. While many reviewers highlight a warm, family-like atmosphere, there are critical reports of unaddressed falls and lost belongings that suggest inconsistent operational oversight.
Quality Themes
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Concerns
Rating Trends
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Distribution · 21 analyzed
This facility rarely responds to reviews.
Personalized based on this facility's data
Key Review Excerpts
“Within two weeks everyone knew Mom's name and mine. They would update me about how she's doing. Since Covid shut down all nursing homes they let us do zoom calls with our loved ones and I can call all her caregivers and get updates on how she is doing.”
“My uncle stayed a total of 24 days. During our stay, when asking the nurses for help they came in the room sighing and whispering to each other. Also within 3 weeks he fell and broke a hip there. Not only were we not notified but it wasn't documented.”
“My mother was there for a few weeks after hip surgery. Within a 4 or 5 week period the lost every stitch of her clothes. She left there in a hospital gown. They couldn't find a pair of her socks to go home in”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
1
measures
2
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Families have filed complaints that triggered investigations revealing serious concerns about abuse reporting, resident protection, and treatment quality, with multiple complaint-related deficiencies documented. The facility shows persistent problems across nutrition and dietary services, quality of care, and medication management, with food safety and treatment issues recurring across multiple surveys. While the facility reports correcting all identified deficiencies, the pattern of repeated violations in core care areas warrants careful consideration.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Encore Healthcare and Rehabi of Malvern
for profit
Southern Administrative Services
35 facilities nationwide
Chain avg rating: 3.6/5 · Rank 30 of 35
Owners
4p2t1 Ops Holding Lp
Owner · Organization
Jej Assets Lp
Owner (parent company) · Organization
Ponthie, Sharlot
Owner (parent company)
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
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Google Reviews
18 reviews from families & visitors
Official Website
Visit encoreatmalvern.com
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Original nursing home datasets
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