Arbor Oaks Healthcare and Rehabilitation Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 108 Google reviews
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What this means for your family
Arbor Oaks receives exceptionally high marks for its clean, modern environment and dedicated staff. Families should feel confident in the facility's ability to provide personalized care and engaging activities, as these are consistently cited as major strengths by long-term residents' families.
Google Reviews
Google Reviews
108 reviews on Google“Arbor Oaks Health and Rehabilitation Center is highly regarded by families for its clean, modern facility and a staff that is consistently described as compassionate and family-oriented. Reviewers frequently praise the facility's active social calendar, quality rehabilitation services, and the staff's willingness to accommodate individual resident needs, including dietary preferences.”
Quality Themes
Tap a score for detailsStrengths
- Warm, family-oriented staff culture
- Clean, modern, and well-maintained facility
- Engaging daily activities and events
- Effective and responsive rehabilitation services
Rating Trends
Tap a year to see what changed
Distribution · 96 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the facility's strong reputation for engaging activities, could you walk me through what a typical week of programming looks like for a resident?
- 2With a 3-star staffing rating, how do you ensure that residents receive consistent, personalized attention throughout the day and night?
- 3I noticed the facility has had a few state violations recently; could you explain what steps have been taken to address those specific concerns and prevent them from recurring?
- 4Since you have a 4-star health inspection rating, what are some of the specific protocols you have in place to maintain such a high standard of cleanliness and safety?
- 5In the event of a sudden medical change, what is your process for communicating with family members and coordinating with local hospitals?
- 6I see that you actively engage with feedback online; how do you incorporate family suggestions into your daily operations to maintain that warm, family-oriented culture?
Personalized based on this facility's data
Key Review Excerpts
“The food was great. If my dad didn’t like a particular meal they would fix him something else within reason that he liked.”
“I was there at different times day , night and weekends and was always pleased.”
“The care, love and respect she receives is top notch. She loves all the parties and fun activities they do each week and the facility always looks so clean and smells so good.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
5
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents on antipsychotic medication
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with families filing complaint reports about financial management and daily care assistance, and recurring issues across multiple areas. The most frequent problems involve food service and safety (including food preparation, accident prevention, and fire safety systems), with food service deficiencies appearing in three separate surveys from 2023-2025. While all violations have correction dates, the persistence of food service issues and complaint-triggered deficiencies about financial rights and care assistance warrant careful consideration during your visit.
Jul 2, 2025Routine3
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Jun 19, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Jun 27, 2024Routine6
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Jun 27, 2024Complaint1
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Jul 28, 2023Routine11
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Federal Penalties
Fine
Jun 27, 2024
$8,018
Payment Denial
Jun 27, 2024
11-day denial
Ownership & Operations
Who Operates This Facility
Arbor Oaks Healthcare and Rehabilitation Center
for profit
Chain Affiliation
Southern Administrative Services
35 facilities nationwide
Chain avg rating: 3.6/5 · Rank 19 of 35
Ownership & Management
Owners
4p2t1 Ops Holding Lp
Owner · Organization
Jej Assets Lp
Owner (parent company) · Organization
Ponthie, Sharlot
Owner (parent company)
Ponthie, John
Owner (parent company)
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
108 reviews from families & visitors
Official Website
Visit arboroakshc.com
Medicare data downloads
Original nursing home datasets
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