Emerge Nursing and Rehabilitation at Glen Cove
Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy. Still worth an in-person visit.
based on 197 Google reviews
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What this means for your family
Emerge is highly regarded for its physical and occupational therapy programs, making it a strong candidate for short-term rehabilitation. However, families should be aware of recurring reports regarding slow response times from nursing aides and potential difficulties with administrative communication. We recommend visiting frequently and maintaining an active role in your loved one's care plan to ensure needs are met promptly.
Google Reviews
Google Reviews
197 reviews on Google“Emerge Nursing and Rehabilitation at Glen Cove receives high praise for its robust rehabilitation therapy programs and clean, modern environment. While many families report exceptional care and successful recovery outcomes, a significant number of reviewers express serious concerns regarding inconsistent nursing response times, communication gaps, and occasional neglect in patient care.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Clean, well-maintained, and modern facility
- Engaging recreation and community programs
- Welcoming and professional concierge staff
Concerns
- Slow or ignored call bell response times (mentioned by 7 reviewers)
- Poor communication regarding patient status and medical care (mentioned by 6 reviewers)
- Inconsistent quality of care from nursing aides (mentioned by 5 reviewers)
- Difficulty with discharge paperwork and facility transfers (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 226 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the facility's strong focus on physical and occupational therapy, how do you coordinate those sessions with the daily nursing care schedule?
- 2Could you walk me through the process for how family members receive updates on their loved one's medical status or changes in care?
- 3I noticed that staffing levels are a key priority; what is the typical response process when a resident uses their call bell, especially during shift changes?
- 4How do you ensure consistency in the quality of care provided by nursing aides across different shifts and days of the week?
- 5What is the standard procedure for managing and administering medications to ensure accuracy and timely delivery?
- 6Could you describe the transition process for when a resident is ready for discharge or needs to be transferred to a different level of care?
Personalized based on this facility's data
Key Review Excerpts
“The quality and amount of rehabilitation therapy she received seven days a week was lightyears ahead of other subacute facilities we have been to.”
“The facility is clean and well-maintained. The front office personnel was pleasant and courteous. The room is big enough and the en suite bathroom is huge and functional!”
“My dad has been here for 5 months and I come here everyday sometimes even multiple times a day so I have seen a lot! We found a new place to transfer him too and they’ve been playing games holding him hostage and not completing the paperwork needed to send to the new facility for weeks now.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
2
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has 14 deficiencies across 3 surveys, with families filing 2 complaint reports about pain management and incontinence care. The main problem areas are resident care quality, fire safety systems, and facility administration. While all deficiencies show correction dates, fire safety issues persist across multiple surveys, and the facility continues having new problems in different areas during recent inspections.
Jan 2, 2025Routine3
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Sep 25, 2023Routine5
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Sep 25, 2023Complaint2
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Aug 19, 2021Routine4
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Administration Deficiencies
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Ownership & Operations
Who Operates This Facility
Emerge Nursing and Rehabilitation at Glen Cove
for profit
Chain Affiliation
Paragon Healthnet
11 facilities nationwide
Chain avg rating: 4.6/5 · Rank 1 of 11 (Best)
Ownership & Management
Owners
Advanced Nursing and Rehabilitation at Glen Cove LLC
Owner · Organization
Laufer, Issac
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
197 reviews from families & visitors
Official Website
Visit emergenursingandrehab.com
Medicare data downloads
Original nursing home datasets
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