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On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.
based on 167 Google reviews
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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
Medicare Special Focus status indicates a history of serious quality problems and heightened oversight. Review the latest inspection records, ask what corrective actions remain open, and visit in person before deciding.
Emerald Nursing & Rehab Lancaster presents a highly polarized experience for families. While many reviewers praise the physical therapy team and individual staff members for their kindness, a significant number of reports highlight severe neglect, including issues with hygiene, medication management, and understaffing. Families should be prepared to be highly involved advocates, as the quality of care appears to vary significantly depending on the unit and shift.
Quality Themes
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Concerns
Rating Trends
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Distribution · 170 analyzed
This facility rarely responds to reviews.
Personalized based on this facility's data
Key Review Excerpts
“The only good staff at the home is the physical rehab employees. They even go beyond their duties to help because place is so under staffed!”
“Well... Overall it's not the worst, if you are available effectively 24/7 to advocate on behalf of your loved one. Definitely one of the places where you need to be a squeaky wheel, and constantly.”
“The PT , OT people are good , dedicated. Therapy is helpfull. Nursing very short staffed.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
11
measures
1
measures
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
This facility has concerning patterns with families frequently filing complaints that trigger inspections. Recurring issues include accident prevention and safety supervision, infection control, and food safety, with these same problems appearing repeatedly across multiple surveys since 2023. While the facility corrects deficiencies when cited, the persistence of safety and infection control violations suggests ongoing operational challenges that families should carefully evaluate before choosing this facility.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Administration Deficiencies
Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Fine
Oct 29, 2024
$51,324
Payment Denial
Oct 29, 2024
13-day denial
Fine
Jul 8, 2024
$11,600
Payment Denial
May 7, 2024
16-day denial
Fine
Jan 23, 2024
$16,801
Payment Denial
Jan 23, 2024
4-day denial
Emerald Nursing & Rehab Lancaster LLC
for profit
Emerald Healthcare
14 facilities nationwide
Chain avg rating: 1.5/5 · Rank 7 of 14 (Lowest rating)
Owners
Lancaster Opco Holdings LLC
Owner (parent company) · Organization
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
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Google Reviews
167 reviews from families & visitors
Official Website
Visit lancasteremerald.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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