Emerald Nursing & Rehab Lakeview
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 14 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (8 vs median 5)
Below average in NE · Below recommended RN staffing · $13,000 in fines
What this means for your family
Given the recent and severe reports of patient neglect, we strongly advise families to conduct unannounced visits at various times of the day to observe the quality of care firsthand. Please prioritize facilities with transparent communication policies and consistent staffing, as the current feedback indicates significant lapses in basic hygiene and responsiveness.
Google Reviews
Google Reviews
14 reviews on Google“Emerald Nursing & Rehab Lakeview faces severe criticism regarding patient neglect, including reports of residents left in soiled clothing, lack of basic hygiene, and inadequate response to medical needs. While some older reviews mention positive experiences with staff and cleanliness, the most recent feedback highlights distressing conditions and poor communication with families.”
Quality Themes
Tap a score for detailsStrengths
- Clean facility environment
- Welcoming initial intake process
- Experienced long-term residents
Concerns
- Neglect of basic hygiene and patient care (mentioned by 2 reviewers)
- Lack of responsiveness to patient needs (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 14 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given that some families have expressed concerns about the consistency of daily hygiene assistance, could you walk me through the specific process for how staff monitor and ensure these personal care needs are met for each resident?
- 2With the facility currently holding a 2/5 CMS rating, what specific quality improvement initiatives are being prioritized right now to enhance the level of care and communication for residents?
- 3I noticed the facility has had a number of recent state violations; what steps is the leadership team taking to address those findings and prevent similar issues from recurring?
- 4Communication is very important to our family; what is the official protocol for how staff update families when a resident's medical condition or daily needs change?
- 5Since the facility is home to many long-term residents, how do you foster a sense of community and keep residents engaged in meaningful daily activities?
- 6In the event of a medical emergency, what is the exact chain of command and the typical response time for getting a resident the necessary professional care?
Personalized based on this facility's data
Key Review Excerpts
“this nursing home is terrible my mother inlaw who is a total care person was left in soiled or wet under pants,left in her room in the dark with no nurse call button”
“My mom was in here for liver failure and she went into cardiac arrest with hypothermia, Probably because when I went and saw her, she was laying on a bed, basically on the ground with a sheet.”
“The facility is clean. Made the whole process easy and understanding for both family and patient.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
8
measures
2
measures
Residents on antipsychotic medication
Residents whose walking got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints that triggered inspections revealing serious issues with medication errors, care quality, and infection control at this facility. The facility shows persistent problems across multiple areas including infection prevention (cited in every survey period), dietary services, and resident safety, with many deficiencies recurring despite reported corrections. While all violations have correction dates, the pattern of repeated issues in core care areas suggests ongoing challenges with consistent quality standards.
Jan 29, 2026Routine19
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Environmental Deficiencies
Have enough outside ventilation via a window or mechanical ventilation, or both.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Miscellaneous Deficiencies
Have restrictions on the use of flammable curtains.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nursing and Physician Services Deficiencies
Ensure that the resident and his/her doctor meet face-to-face at all required visits.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Dec 5, 2024Routine12
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Dec 5, 2024Complaint3
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Nutrition and Dietary Deficiencies
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Nov 2, 2023Routine6
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nov 2, 2023Complaint3
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jul 5, 2023Routine1
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Federal Penalties
Fine
Jan 29, 2026
$20,655
Payment Denial
Jan 29, 2026
15-day denial
Ownership & Operations
Who Operates This Facility
Emerald Nursing & Rehab Lakeview
for profit
Chain Affiliation
Emerald Healthcare
14 facilities nationwide
Chain avg rating: 1.5/5 · Rank 5 of 14
Ownership & Management
Owners
Ycne Operations, LLC
Owner · Organization
Chafetz, Yisroel
Owner (parent company)
Reisman, Adina
Owner (parent company)
Segal, Caryn
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
14 reviews from families & visitors
Official Website
Visit emeraldlakeview.com
Medicare data downloads
Original nursing home datasets
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