Emerald Care Center Tulsa
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 83 Google reviews

Watch Emerald Care Center Tulsa
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Special Focus Facility (under heightened CMS scrutiny)
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (25 vs median 6.0)
- High staff turnover (74%)
- High RN turnover (90%)
Bottom 25% in OK · Below recommended RN staffing · Very high staff turnover · Worst in EMERALD HEALTHCARE chain · $91,783 in fines · Special Focus Facility (CMS)
What this means for your family
While the facility's therapy team is frequently praised, the recurring reports of severe neglect and poor weekend staffing are major red flags. If you consider this facility, conduct an unannounced visit on a weekend and specifically ask for the facility's policy on call-light response times and medication administration oversight.
Google Reviews
Google Reviews
83 reviews on Google“Emerald Care Center Tulsa receives highly polarized feedback, with some families praising specific staff members and therapy services while others report severe neglect, including unaddressed call lights, poor hygiene, and medication errors. While recent reviews highlight improvements under new administration, the facility struggles with consistent staffing, particularly on weekends, leading to significant concerns regarding patient safety and responsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and rehab therapy services
- Specific staff members noted for helpfulness and kindness
- Cleanliness noted in some recent visits
- Engaging activities and holiday events
Concerns
- Severe understaffing and slow response to call lights (mentioned by 12 reviewers)
- Medication management errors or delays (mentioned by 6 reviewers)
- Poor communication and difficulty reaching staff by phone (mentioned by 5 reviewers)
- Inadequate weekend staffing and care quality (mentioned by 4 reviewers)
- Facility hygiene issues including odors and cleanliness (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 86 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given that some families have expressed concerns about response times, what is your current protocol for ensuring call lights are answered promptly, especially during weekend shifts?
- 2I noticed your facility offers some engaging holiday events; could you walk me through how you keep residents active and social during the slower weekend periods?
- 3With medication management being a critical part of care, what specific oversight processes do you have in place to ensure medications are administered accurately and on time?
- 4I see that you actively respond to feedback online; how does that input from families directly influence the changes or improvements you make to daily operations?
- 5Considering the recent health inspection findings, what specific steps is your leadership team taking to improve the facility's overall hygiene and environmental standards?
- 6How do you ensure consistent communication between your nursing staff and family members, particularly when we have urgent questions or need an update on a loved one's care?
Personalized based on this facility's data
Key Review Excerpts
“My uncle Kelly spent the last months of his life here and they took fantastic care of him. The bedsores he got from a previous nursing home healed completely at Emerald.”
“They are short staff and don't know what they are doing. They discharged my brother that had a wound and did not get him home health. They sent him home and didn't care what happen to him.”
“My wife and I became residents at at Emerald Care a year ago. Jerry was the Administrator and it was a pretty good facility. But then they got rid of Jerry and almost everything changed. Weekends are horrible, the food is terrible and cold.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
4
measures
10
measures
3
measures
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents who lost too much weight
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Emerald Care Center has concerning patterns with 98 deficiencies across multiple surveys, including 18 complaint-triggered issues from families filing reports. The most recurring problems involve nursing staffing, medication management, and fire safety compliance. Issues with daily care assistance and infection control persist across multiple years, suggesting ongoing operational challenges that families should carefully evaluate before considering this facility.
Nov 25, 2025Routine4
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Jan 28, 2025Complaint2
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jul 19, 2024Complaint1
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Apr 11, 2024Routine27
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Environmental Deficiencies
Keep all essential equipment working safely.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Apr 11, 2024Complaint2
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Mar 19, 2024Complaint6
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Federal Penalties
Fine
Jul 19, 2024
$22,975
Payment Denial
Mar 19, 2024
2-day denial
Fine
Nov 6, 2023
$13,762
Fine
Oct 17, 2023
$4,587
Fine
Sep 25, 2023
$13,762
Fine
Sep 5, 2023
$4,587
Fine
Aug 28, 2023
$4,587
Fine
Aug 21, 2023
$4,587
Fine
Aug 14, 2023
$4,587
Fine
Aug 7, 2023
$4,587
Fine
Jul 17, 2023
$13,762
Ownership & Operations
Who Operates This Facility
Emerald Care Center Tulsa
for profit
Chain Affiliation
Emerald Healthcare
14 facilities nationwide
Chain avg rating: 1.5/5 · Rank 9 of 14 (Worst)
Ownership & Management
Owners
Chickiestrong Tulsa LLC
Owner · Organization
Chafetz, Yisroel
Owner
Gamzeh, David
Owner
Glatzer, Akiva
Owner
Walden, Jacob
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
83 reviews from families & visitors
Official Website
Visit emeraldtulsa.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Leisure Village Health Care Center
< 1 miNursing Home · Tulsa, OK
Gracewood Health & Rehab
1.6 miNursing Home · Tulsa, OK
Tulsa Nursing Center
2.0 miNursing Home · Tulsa, OK
Oklahoma Memory Care Institute
2.9 miNursing Home · Tulsa, OK
Southern Hills Rehabilitation Center
3.5 miNursing Home · Tulsa, OK
The Cottage Extended Care
5.0 miNursing Home · Tulsa, OK