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Nursing HomeMedicaid Investigative

Embassy of Winchester

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

36 Lehman Dr, South Columbus · Canal Winchester, OH 43110176 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
2.8/5

based on 60 Google reviews

5
4
3
2
1
Embassy of Winchester Nursing Home in Canal Winchester, OH — Street View
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4/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • Low staffing rating (2/5 stars)
  • Above-median deficiencies (30 vs median 8.0)

Bottom 25% in OH · Critically understaffed (RN) · Below chain average · $198,607 in fines

Source: Medicare data

What this means for your family

While the rehabilitation therapy department is frequently cited as a strength, the facility suffers from recurring reports of poor cleanliness and understaffing. We strongly advise families to conduct an unannounced visit to inspect the living conditions personally and to ask management specifically how they handle communication with families during medical emergencies.

Google Reviews

Google Reviews

60 reviews on Google
Embassy of Winchester receives highly polarized feedback, with many families reporting severe concerns regarding facility cleanliness, neglect, and poor communication. While some reviewers praise the rehabilitation therapy department and individual staff members for their compassion, these positive experiences are frequently overshadowed by reports of unsanitary conditions, understaffing, and inadequate medical oversight.

Quality Themes

Tap a score for details
Food2.0Staff4.0Clean1.0Activities5.0Meds2.0Memory1.0Comms2.0ValueN/A

Strengths

  • Effective rehabilitation therapy programs
  • Select compassionate and dedicated nursing staff
  • Active engagement efforts for residents

Concerns

  • Unsanitary facility conditions and persistent odors (mentioned by 7 reviewers)
  • Chronic understaffing leading to neglect (mentioned by 9 reviewers)
  • Poor communication and difficulty reaching staff (mentioned by 5 reviewers)
  • Medication errors and failure to follow care plans (mentioned by 4 reviewers)

Rating Trends

Tap a year to see what changed

234'12(1)'16(2)'18(4)'20(4)'22(4)'24(4)'26(3)

Distribution · 62 analyzed

5
21
4
8
3
1
2
1
1
31

How They Respond to Reviews

3%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1Given the recent feedback regarding facility maintenance, what is your current protocol for ensuring daily cleanliness and odor control in resident living areas?
  • 2I noticed the facility has had some staffing challenges; could you walk me through your current staffing ratios and how you ensure consistent oversight for residents during all shifts?
  • 3How do you manage communication with families, especially when there are updates regarding a resident's care plan or medication changes?
  • 4I see that you have some active engagement programs; could you share a sample activity calendar and explain how you encourage participation for residents who may be more reserved?
  • 5With your rehabilitation therapy programs being a strong point, how do you coordinate those services with the nursing team to ensure care plans are followed accurately?
  • 6How does your nursing team handle medical emergencies or urgent health changes, and what is the process for notifying family members during those times?

Personalized based on this facility's data


Key Review Excerpts

The facility its self could use some updates and maintenance, but the staff here was amazing! I did not have a bad experience with any of them in my time. Nurse Kim called me about everything!

Long-term resident's family · 2024☆☆☆☆

My brother went here for rehabilitation after a hospital stay. He declined within 30 days because they did nothing that they agreed to do when he left the hospital.

Rehab patient's family · 2024☆☆☆☆

The room they put my husband in was absolutely terrible. It looked like it was under renovation. Holes in the wall. Paint missing. Floors looked dirty.

Rehab patient's family · 2025☆☆☆☆
Source: 60 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.46hrs
62%
Registered nurses for medical care
Total Nursing
3.12hrs
76%
All nurses + aides combined
Staff Turnover
38%
Lower is better (< 30% = good)
RN Turnover
38%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

11

measures

Worse Than Avg

3

measures

Mixed Results

3

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility6.9%
Better than Avg
Here
6.9%
US
12.1%
OH
28.2%
Franklin
25.6%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility4.6%
Better than Avg
Here
4.6%
US
14.4%
OH
5.8%
Franklin
6.4%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility6.7%
Better than Avg
Here
6.7%
US
15.3%
OH
6.9%
Franklin
7.8%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility99.7%
Better than Avg
Here
99.7%
US
93.4%
OH
92.6%
Franklin
93.7%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility26.4%
Worse than Avg
Here
26.4%
US
19.5%
OH
25.4%
Franklin
20.3%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
OH
94.5%
Franklin
95.1%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility92.4%
Better than Avg
Here
92.4%
US
81.8%
OH
78.4%
Franklin
80.8%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility88.7%
Better than Avg
Here
88.7%
US
79.7%
OH
75.6%
Franklin
76.8%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility2.4%
Worse than Avg
Here
2.4%
US
1.6%
OH
1.2%
Franklin
1.0%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

32deficiencies
3penalties
Well above state avg (10.1)
18 complaint-triggered
$198,607 in fines

Embassy of Winchester shows a concerning pattern with 112 deficiencies across recent surveys, including families filing complaints that triggered 16 deficiencies. The facility struggles repeatedly with medication management, infection control, and fire safety systems, with some issues persisting across multiple inspections. Most problematically, three recent deficiencies from January 2026 remain uncorrected, including food safety and infection control problems that directly impact resident wellbeing.

Mar 5, 2026Complaint
2
0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Jan 27, 2026Complaint
3
0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Aug 5, 2025Complaint
3
0921Potential for harm · WidespreadCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

0640Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Jul 1, 2025Complaint
2
0835Potential for harm · WidespreadCorrected

Administration Deficiencies

Administer the facility in a manner that enables it to use its resources effectively and efficiently.

0679Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide activities to meet all resident's needs.

Dec 5, 2024Routine
26
0726Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0565Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to organize and participate in resident/family groups in the facility.

0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0585Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0770Potential for harm · IsolatedCorrected

Administration Deficiencies

Provide timely, quality laboratory services/tests to meet the needs of residents.

0791Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide or obtain dental services for each resident.

0881Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Implement a program that monitors antibiotic use.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

Dec 5, 2024Complaint
2
0573Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Let each resident or the resident's legal representative access or purchase copies of all the resident's records.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Federal Penalties

Fine

Nov 16, 2023

$167,295

Payment Denial

Nov 16, 2023

80-day denial

Fine

Aug 3, 2023

$31,312

Ownership & Operations

Who Operates This Facility

Owner / Operator

Embassy of Winchester

Organization Type

for profit

Chain Affiliation

Chain Name

Embassy Healthcare

Chain Size

35 facilities nationwide

Chain avg rating: 2.5/5 · Rank 18 of 37

Ownership & Management

Key personnel

Hooper, DashaeW-2 Managing EmployeeRepchick, GeorgeOfficer / DirectorRepchick, GeorgeOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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