Embassy of Winchester
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 60 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (30 vs median 8.0)
Bottom 25% in OH · Critically understaffed (RN) · Below chain average · $198,607 in fines
What this means for your family
While the rehabilitation therapy department is frequently cited as a strength, the facility suffers from recurring reports of poor cleanliness and understaffing. We strongly advise families to conduct an unannounced visit to inspect the living conditions personally and to ask management specifically how they handle communication with families during medical emergencies.
Google Reviews
Google Reviews
60 reviews on Google“Embassy of Winchester receives highly polarized feedback, with many families reporting severe concerns regarding facility cleanliness, neglect, and poor communication. While some reviewers praise the rehabilitation therapy department and individual staff members for their compassion, these positive experiences are frequently overshadowed by reports of unsanitary conditions, understaffing, and inadequate medical oversight.”
Quality Themes
Tap a score for detailsStrengths
- Effective rehabilitation therapy programs
- Select compassionate and dedicated nursing staff
- Active engagement efforts for residents
Concerns
- Unsanitary facility conditions and persistent odors (mentioned by 7 reviewers)
- Chronic understaffing leading to neglect (mentioned by 9 reviewers)
- Poor communication and difficulty reaching staff (mentioned by 5 reviewers)
- Medication errors and failure to follow care plans (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 62 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the recent feedback regarding facility maintenance, what is your current protocol for ensuring daily cleanliness and odor control in resident living areas?
- 2I noticed the facility has had some staffing challenges; could you walk me through your current staffing ratios and how you ensure consistent oversight for residents during all shifts?
- 3How do you manage communication with families, especially when there are updates regarding a resident's care plan or medication changes?
- 4I see that you have some active engagement programs; could you share a sample activity calendar and explain how you encourage participation for residents who may be more reserved?
- 5With your rehabilitation therapy programs being a strong point, how do you coordinate those services with the nursing team to ensure care plans are followed accurately?
- 6How does your nursing team handle medical emergencies or urgent health changes, and what is the process for notifying family members during those times?
Personalized based on this facility's data
Key Review Excerpts
“The facility its self could use some updates and maintenance, but the staff here was amazing! I did not have a bad experience with any of them in my time. Nurse Kim called me about everything!”
“My brother went here for rehabilitation after a hospital stay. He declined within 30 days because they did nothing that they agreed to do when he left the hospital.”
“The room they put my husband in was absolutely terrible. It looked like it was under renovation. Holes in the wall. Paint missing. Floors looked dirty.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
3
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Embassy of Winchester shows a concerning pattern with 112 deficiencies across recent surveys, including families filing complaints that triggered 16 deficiencies. The facility struggles repeatedly with medication management, infection control, and fire safety systems, with some issues persisting across multiple inspections. Most problematically, three recent deficiencies from January 2026 remain uncorrected, including food safety and infection control problems that directly impact resident wellbeing.
Mar 5, 2026Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jan 27, 2026Complaint3
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Aug 5, 2025Complaint3
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Jul 1, 2025Complaint2
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Dec 5, 2024Routine26
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Dec 5, 2024Complaint2
Resident Rights Deficiencies
Let each resident or the resident's legal representative access or purchase copies of all the resident's records.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Federal Penalties
Fine
Nov 16, 2023
$167,295
Payment Denial
Nov 16, 2023
80-day denial
Fine
Aug 3, 2023
$31,312
Ownership & Operations
Who Operates This Facility
Embassy of Winchester
for profit
Chain Affiliation
Embassy Healthcare
35 facilities nationwide
Chain avg rating: 2.5/5 · Rank 18 of 37
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
60 reviews from families & visitors
Official Website
Visit embassyhealthcare.net
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Canal Winchester Care Center
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Altercare of Canal Winchester Post-Acute Rc
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Pickerington Care and Rehabilitation
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Violet Springs Health Campus
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Robert a Barnes Center
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Eastland Rehabilitation and Nursing Center
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