Altercare of Canal Winchester Post-Acute Rc
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 95 Google reviews
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What this means for your family
This facility's physical therapy department is frequently praised, making it a potential option for short-term rehab. However, families must be vigilant regarding basic care; we strongly recommend visiting frequently to ensure call lights are answered and medication schedules are followed, as these are the most common points of failure.
Google Reviews
Google Reviews
95 reviews on Google“Altercare of Canal Winchester receives highly polarized feedback, with many families praising the physical therapy department while others report severe neglect and communication failures. While some visitors find the facility clean and the staff attentive, a recurring pattern of understaffing leads to significant concerns regarding basic hygiene, medication management, and responsiveness to call lights.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy teams
- Clean and well-maintained facility environment
- Attentive and caring nursing staff (in specific positive experiences)
- Helpful and responsive admissions coordination
Concerns
- Severe understaffing leading to neglect of basic needs (hygiene, toileting, feeding) (mentioned by 12 reviewers)
- Poor communication with families regarding patient status and care plans (mentioned by 8 reviewers)
- Medication management errors or failure to administer prescribed meds (mentioned by 5 reviewers)
- Slow or non-existent response to call lights (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 99 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1We've heard wonderful things about your physical and occupational therapy teams; could you tell us more about how they work with residents to help them regain independence?
- 2How does the nursing team ensure that medication schedules are strictly followed and that any changes in a resident's prescription are communicated to the family?
- 3What specific steps are in place to ensure that call lights are answered promptly, especially during busy shifts or overnight hours?
- 4How does the facility manage communication between the nursing staff and family members regarding updates on a resident's daily care and health status?
- 5Could you describe the daily meal schedule and how the dining experience is managed to ensure residents receive nutritious and appetizing food?
- 6What is the protocol for handling medical emergencies after hours, and how quickly can a physician be reached?
Personalized based on this facility's data
Key Review Excerpts
“The rehab department is fabulous. The nurses and aides were very attentive to my pain and wound care.”
“They are severely understaffed. My MIL came to the facility after a severe hip fracture that severely limited her mobility. There was no one available to help her to the bathroom. She would lay in her bed soiled for hours.”
“The physical therapy team Jareb and Lacy are phenomenal. Two amazing and caring individuals who worked diligently with our mother.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
4
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents who lost too much weight
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has faced repeated concerns from families who filed 14 complaint-triggered deficiencies, with ongoing issues in wound care, accident prevention, and medication management. Recent problems include pressure ulcer care deficiencies in 2024 and 2025, medication errors, and infection control failures, indicating persistent care quality challenges. While the facility corrects deficiencies when cited, the pattern of recurring issues across multiple surveys suggests systemic problems that families should carefully consider.
Nov 17, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Jul 31, 2025Complaint5
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Sep 26, 2024Routine9
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Quality of Life and Care Deficiencies
Provide or get specialized rehabilitative services as required for a resident.
Jul 10, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Mar 6, 2024Complaint4
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Jan 17, 2024Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Federal Penalties
Fine
Sep 26, 2024
$44,268
Payment Denial
Sep 26, 2024
21-day denial
Fine
Mar 6, 2024
$22,523
Ownership & Operations
Who Operates This Facility
Altercare of Canal Winchester Post-Acute Rc
for profit
Chain Affiliation
Altercare
22 facilities nationwide
Chain avg rating: 3.3/5 · Rank 14 of 22
Ownership & Management
Owners
Tsg Nursing Centers, INC
Owner · Organization
Gerald F Schroer Dynasty Tr Ua 12312009 Fbo Andrew M Schroer
Owner (parent company) · Organization
Gerald F Schroer Dynasty Tr Ua 12312009 Fbo Gerald F Schroer Jr
Owner (parent company) · Organization
Gerald F Schroer Dynasty Tr Ua 12312009 Fbo Matthew Schroer
Owner (parent company) · Organization
Gerald F Schroer Dynasty Tr Ua 12312009 Margaret S Goodman
Owner (parent company) · Organization
Susanne Schroer Dynasty Trust U/a
Owner (parent company) · Organization
The Schroer Group, INC.
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
95 reviews from families & visitors
Official Website
Visit altercare.com
Medicare data downloads
Original nursing home datasets
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