Embassy of Tunkhannock
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 49 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (20 vs median 8.0)
- High staff turnover (53%)
Bottom 25% in PA · Meets national RN staffing standard · Worst in EMBASSY HEALTHCARE chain · $109,173 in fines
What this means for your family
The facility is highly regarded for its physical therapy and admissions process, making it a strong candidate for short-term rehab. However, families should conduct frequent, unannounced visits to ensure consistent care, as some reviewers have reported concerns regarding hygiene and medical follow-through.
Google Reviews
Google Reviews
49 reviews analyzed“The Embassy of Tunkhannock (formerly The Gardens) receives high praise for its professional nursing staff, effective physical therapy programs, and clean environment. While many families express deep gratitude for the compassionate care provided to their loved ones, some reviewers have raised serious concerns regarding inconsistent communication, occasional lapses in hygiene, and staffing issues that impact resident comfort.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Compassionate and professional nursing staff
- Clean and well-maintained facility
- Responsive admissions and administrative team
Concerns
- Inconsistent hygiene and toileting assistance (mentioned by 2 reviewers)
- Communication gaps regarding medical care and discharge planning (mentioned by 2 reviewers)
- Staffing turnover and inconsistent quality of care (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the facility's focus on physical and occupational therapy, how do you integrate these sessions into a resident's daily routine to ensure they stay active?
- 2I noticed that communication regarding medical care can sometimes be complex; what is your standard process for keeping families updated on changes in a resident's health or discharge planning?
- 3How does the nursing team ensure consistent support for residents who require assistance with daily hygiene and toileting throughout the shift?
- 4With your current staffing levels, how do you ensure that residents receive consistent, personalized attention despite any potential staff turnover?
- 5Since medication management is a critical part of care, could you walk me through your process for ensuring accuracy and timely administration for residents?
- 6I see you occasionally engage with feedback online; how does the leadership team use family input to make ongoing improvements to the quality of life here?
Personalized based on this facility's data
Key Review Excerpts
“The therapy provided to my mother in law was excellent.The nursing care helped her recover quickly.”
“My mom was a patient here for several years. She had Alzheimer’s and they took very good care of her. This is probably the cleanest nursing home I’ve ever been to and the staff is very friendly.”
“The only good part of this place was the physical therapy. Door alarms go off, clients request help... NO ONE PAYS ANY ATTENTION. Rooms not cleaned/swept for days.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
4
measures
8
measures
5
measures
Residents on antipsychotic medication
Residents whose walking got worse
Residents with depression symptoms
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a concerning pattern with 53 deficiencies across 9 surveys, including 14 complaint-triggered issues where families reported problems. Recurring problems involve medication management, nutrition and dining services, and safety hazards. Recent serious deficiencies include medication errors, inadequate nutrition, and improper use of psychotropic drugs, with one January 2026 nutrition issue still lacking a correction plan, indicating ongoing care quality concerns.
Mar 24, 2026Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Jan 30, 2026Routine10
Nutrition and Dietary Deficiencies
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Administration Deficiencies
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Jan 30, 2026Complaint1
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Dec 3, 2025Complaint1
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Apr 16, 2025Complaint4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Quality of Life and Care Deficiencies
Provide appropriate foot care.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Quality of Life and Care Deficiencies
Provide appropriate foot care.
Mar 21, 2025Routine16
Resident Rights Deficiencies
Assure the security of all personal funds of residents deposited with the facility.
Nutrition and Dietary Deficiencies
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Administration Deficiencies
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Environmental Deficiencies
Provide at least one room set aside to use as a resident dining room and for activities, that is a good size, with good lighting, air flow and furniture.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Fine
Dec 30, 2024
$10,839
Payment Denial
May 29, 2024
21-day denial
Fine
May 21, 2024
$92,498
Payment Denial
May 21, 2024
15-day denial
Ownership & Operations
Who Operates This Facility
Embassy of Tunkhannock
for profit
Chain Affiliation
Embassy Healthcare
37 facilities nationwide
Chain avg rating: 2.5/5 · Rank 37 of 37 (Worst)
Ownership & Management
Owners
Aaron Handler Revocable Trust
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
49 reviews from families & visitors
Official Website
Visit embassyhealthcare.net
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 2 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.