Embassy of Cambridge
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 19 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (1/5 stars)
- High staff turnover (51%)
- High RN turnover (58%)
Bottom 25% in OH · Critically understaffed (RN) · Below chain average · $131,018 in fines
What this means for your family
While the facility's physical therapy team receives consistent praise for successful rehab outcomes, families should be cautious regarding long-term care. Multiple reports of poor food quality, slow response times, and significant administrative delays in discharge planning suggest that you should verify staffing ratios and communication protocols before admission.
Google Reviews
Google Reviews
19 reviews on Google“Embassy of Cambridge receives highly polarized feedback, with some families praising the rehabilitation therapy team and compassionate care, while others report severe concerns regarding basic needs and administrative competence. Recurring complaints highlight poor food quality, slow response times for assistance, and significant difficulties with communication and discharge planning. Prospective families should be aware of the stark contrast between positive rehab experiences and negative reports regarding long-term care and facility management.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical therapy department
- Compassionate, family-oriented nursing staff
- Successful short-term rehabilitation outcomes
Concerns
- Poor food quality and presentation (mentioned by 3 reviewers)
- Slow response times for call lights and assistance (mentioned by 2 reviewers)
- Administrative and communication failures regarding discharge or paperwork (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 21 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the recent focus on staffing levels, how does the facility ensure that call lights are answered promptly and that residents receive timely assistance throughout the day?
- 2I noticed that some families have had questions regarding the discharge and paperwork process; what steps do you take to ensure clear communication and coordination with families during transitions?
- 3With the physical therapy department being a known strength, how do you integrate those rehabilitation successes into the resident's daily routine once they move beyond short-term care?
- 4We understand that dining is an important part of daily life; what initiatives are in place to improve the variety and quality of the meals served to residents?
- 5How does the nursing team maintain their compassionate, family-oriented approach while managing the current workload and staffing requirements?
- 6In light of the recent health inspection reports, what specific improvements have been prioritized to enhance the overall environment and cleanliness of the facility?
Personalized based on this facility's data
Key Review Excerpts
“The whole staff took care of my husband far beyond with a normal place would do. They truly take care of their patients to the point that I feel like they are family.”
“My Dad had a hip replacement and needed some time with focused physical therapy at a rehab facility. Embassy staff and leadership treated him like family and he had a wonderful recovery due to their encouragement and care.”
“The facility is dim and unwelcoming overall, with a significant stench of urine that will hit you in the face as you enter.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
4
measures
7
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents vaccinated for the flu
Residents whose walking got worse
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed numerous reports against Embassy of Cambridge, triggering over half of the 109 total deficiencies found across 14 inspections. The facility has persistent issues with accident hazards and safety supervision, medication management, and food service quality. While the facility corrects violations when cited, the recurring nature of problems in core care areas like safety, pharmacy services, and dining suggests ongoing operational challenges that families should carefully consider.
Feb 24, 2026Complaint3
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jul 1, 2025Routine11
Services Deficiencies
Have an externally vented heating system.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Mar 20, 2025Complaint1
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Dec 9, 2024Complaint3
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Nov 22, 2024Complaint12
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Not hire anyone with a finding of abuse, neglect, exploitation, or theft.
Nutrition and Dietary Deficiencies
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Rights Deficiencies
Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Oct 24, 2024Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides drinks consistent with resident needs and preferences and sufficient to maintain resident hydration.
Federal Penalties
Fine
Oct 24, 2024
$53,125
Fine
May 21, 2024
$17,808
Fine
Feb 1, 2024
$17,068
Fine
Sep 29, 2023
$43,017
Ownership & Operations
Who Operates This Facility
Embassy of Cambridge
for profit
Chain Affiliation
Embassy Healthcare
35 facilities nationwide
Chain avg rating: 2.5/5 · Rank 24 of 37
Ownership & Management
Owners
Embassy Healthcare Holdings INC
Owner · Organization
2020 Gsr Dynasty LLC
Owner (parent company) · Organization
Aaron Handler Family Dynasty Trust
Owner (parent company) · Organization
Ah Dynasty LLC
Owner (parent company) · Organization
George S. Repchick 2020 Family Dynasty Trust
Owner (parent company) · Organization
Handler, Aaron
Owner (parent company)
Repchick, George
Owner (parent company)
Key personnel
Contact
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
19 reviews from families & visitors
Official Website
Visit embassyhealthcare.net
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 2 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.