Altercare Cambridge INC.
Strong Medicare quality ratings; families often praise clean, well-maintained facility. Still worth an in-person visit.
based on 39 Google reviews
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What this means for your family
The facility is highly regarded for its cleanliness and the friendliness of its floor staff, making it a comfortable environment for many. However, given the serious allegations regarding medication management and administrative responsiveness, we strongly recommend that families conduct a thorough tour and ask specific questions about how the facility handles medication changes and administrative accountability.
Google Reviews
Google Reviews
39 reviews on Google“Altercare Cambridge Inc. is frequently praised for its clean, well-maintained building and a friendly, compassionate staff that makes families feel welcome. However, some families have raised serious concerns regarding administrative responsiveness, medication management, and the quality of care provided during off-hours.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Friendly and compassionate staff
- Responsive therapy and nursing team
- Inviting and homey atmosphere
Concerns
- Inadequate staffing and patient safety issues (mentioned by 2 reviewers)
- Poor administrative responsiveness and lack of patient prioritization (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 42 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the facility has a very inviting atmosphere; could you walk me through the daily activity schedule to see how residents stay engaged throughout the week?
- 2Given that medication management is a critical part of care, could you explain the specific protocols and oversight your team uses to ensure accuracy and safety for residents?
- 3I see that you are active in responding to online feedback; how does that open line of communication help you address family concerns or improve the daily experience for residents?
- 4With a smaller capacity of 50 residents, how does your team ensure that every resident receives consistent, personalized attention throughout the day and evening?
- 5What is your facility's specific process for handling medical emergencies or sudden changes in a resident's health status, especially during overnight hours?
- 6We want to ensure our loved one feels safe and well-supported; what steps are you currently taking to maintain high standards of patient safety and staffing consistency?
Personalized based on this facility's data
Key Review Excerpts
“My MIL spent a week here and I am grateful to everyone for their kindness from the moment we walked in the door from Sylvia at the front desk to the therapists, nurses and aides, and administrators.”
“I had a little issue with the food for my mother but I had a conversation with the lady in charge an she fixed everything an even made my day with her kindness.”
“Wish I could give them a better review dropped my dad twice and then he fell out of bed there beds are inadequate for serious senior care giving.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
15
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents needing more daily help over time
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a concerning pattern with 36 deficiencies across 7 surveys, including 8 complaint-triggered violations where families filed reports. The most recurring problems involve infection control, fire safety systems, and wound care management. Issues persist across multiple years, with recent violations in 2025-2026 for wound care, medication management, and fire safety, suggesting ongoing challenges with correcting fundamental care and safety standards.
Jan 7, 2026Routine9
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Aug 26, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Dec 31, 2024Complaint2
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Sep 5, 2024Routine6
Services Deficiencies
Have an externally vented heating system.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Apr 17, 2024Complaint3
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jan 31, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Ownership & Operations
Who Operates This Facility
Altercare Cambridge INC.
for profit
Chain Affiliation
Altercare
22 facilities nationwide
Chain avg rating: 3.3/5 · Rank 5 of 22
Ownership & Management
Owners
Tsg Nursing Centers, INC
Owner · Organization
Gerald F Schroer Dynasty Tr Ua 12312009 Fbo Andrew M Schroer
Owner (parent company) · Organization
Gerald F Schroer Dynasty Tr Ua 12312009 Fbo Gerald F Schroer Jr
Owner (parent company) · Organization
Gerald F Schroer Dynasty Tr Ua 12312009 Fbo Matthew Schroer
Owner (parent company) · Organization
Gerald F Schroer Dynasty Tr Ua 12312009 Margaret S Goodman
Owner (parent company) · Organization
Susanne Schroer Dynasty Trust U/a
Owner (parent company) · Organization
The Schroer Group, INC.
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
39 reviews from families & visitors
Official Website
Visit altercare.com
Medicare data downloads
Original nursing home datasets
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