Elm Manor Nursing and Rehabilitation Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 49 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (7 vs median 6.0)
- High staff turnover (84%)
- High RN turnover (86%)
Bottom 25% in NY · Below recommended RN staffing · Very high staff turnover · No penalties on record
What this means for your family
While recent facility upgrades show an attempt at improvement, the persistent reports of unresponsiveness and inadequate staffing are significant red flags. If you are considering this facility, we strongly recommend visiting in person to observe the environment and asking for a direct contact person for updates, as phone communication is a recurring failure point.
Google Reviews
Google Reviews
49 reviews on Google“Elm Manor Nursing and Rehabilitation Center receives overwhelmingly negative feedback regarding basic care, communication, and facility maintenance. While a few recent reviews praise facility upgrades and specific staff members, the majority of families report severe issues with understaffing, unresponsiveness to calls, and poor hygiene standards. Potential families should be aware of consistent reports regarding delayed assistance with toileting and difficulty reaching staff for updates on loved ones.”
Quality Themes
Tap a score for detailsStrengths
- Professional and knowledgeable therapy staff
- Recent facility upgrades and renovations
- Select dedicated and attentive nursing aides
Concerns
- Chronic understaffing leading to delayed resident care (mentioned by 9 reviewers)
- Unresponsive communication (phones not answered, no call-backs) (mentioned by 6 reviewers)
- Poor cleanliness and hygiene standards (mentioned by 6 reviewers)
- Poor quality and unpalatable food (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 48 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1With the recent renovations completed, what specific steps have been taken to ensure that cleanliness and hygiene standards are consistently maintained throughout the facility?
- 2I noticed the therapy team is highly regarded; how do they coordinate with the nursing staff to ensure those improvements carry over into a resident's daily routine?
- 3Given the current staffing levels, what is your protocol for ensuring that residents receive timely assistance when they use their call lights?
- 4Could you walk me through the process for family members to receive updates on a loved one's care, especially regarding how you ensure consistent communication?
- 5What measures are in place to improve the quality and variety of the dining experience for residents who have specific nutritional needs or preferences?
- 6How does your nursing team manage medication administration and medical emergencies during evening and weekend hours when staffing is at its lowest?
Personalized based on this facility's data
Key Review Excerpts
“The resident floors have been fully upgraded, including new beds, furniture, and window treatments, which makes the building feel brighter, cleaner, and much more comfortable.”
“My mother had to drive there on Saturday to give my Grandmother a bath herself. Because no one had bee”
“I’ve observed the staff here make tremendous efforts to keep residents clean, and comfortable.especially a long time aide named Jackie.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
7
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Elm Manor has concerning patterns with 38 deficiencies across recent surveys, including families filing complaints about inadequate nursing staffing, improper resident transfers, and insufficient daily care assistance. The facility repeatedly struggles with safety hazards, medication management, and food service issues that persist across multiple inspections from 2020-2024. While all violations show correction dates, the recurring nature of safety and care problems suggests ongoing operational challenges that warrant careful consideration during any visit.
Aug 27, 2024Routine8
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Aug 27, 2024Complaint3
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Resident Rights Deficiencies
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Oct 24, 2022Routine20
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Nov 2, 2020Routine7
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Ownership & Operations
Who Operates This Facility
Elm Manor Nursing and Rehabilitation Center
for profit
Ownership & Management
Owners
Grinspan, Aryeh
Owner
Mayer, Abraham
Owner
Mayer, Giorgio
Owner
Licht, Tzvi
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Rubin, Baila
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Rubin, Shoshana
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
49 reviews from families & visitors
Official Website
Visit calvadocare.com
Medicare data downloads
Original nursing home datasets
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