Ellicott Center for Rehabilitation and Nursing
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 151 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (12 vs median 6.0)
- High staff turnover (64%)
- High RN turnover (72%)
Bottom 25% in NY · Critically understaffed (RN) · Worst in CENTERS HEALTH CARE chain · $10,868 in fines
What this means for your family
While the rehabilitation therapy department is frequently cited as effective for recovery, the facility suffers from systemic issues regarding basic patient care and hygiene. Families should be aware that multiple reviewers report serious neglect, including unaddressed call lights and medication errors; if you choose this facility, daily, in-person monitoring of your loved one is strongly advised.
Google Reviews
Google Reviews
151 reviews on Google“Ellicott Center for Rehabilitation and Nursing faces severe and recurring criticism regarding patient neglect, poor hygiene, and chronic understaffing. While a subset of reviewers reports positive experiences with rehabilitation therapy and specific staff members, the overwhelming pattern of complaints involves unaddressed call lights, medication errors, and a lack of basic cleanliness. Families should exercise extreme caution, as multiple reports cite unsanitary conditions and difficulty communicating with administration.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical therapy department
- Select dedicated and compassionate individual staff members
- Some successful post-surgery recovery outcomes
Concerns
- Chronic understaffing leading to neglect (mentioned by 28 reviewers)
- Unsanitary conditions (mice, urine odors, soiled laundry) (mentioned by 15 reviewers)
- Medication management errors and delays (mentioned by 12 reviewers)
- Poor communication and unresponsive administration (mentioned by 14 reviewers)
- Unanswered call lights and slow response times (mentioned by 9 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 176 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed some great feedback regarding the physical therapy department; could you tell me more about how the therapists work with residents to support post-surgery recovery?
- 2What specific protocols are in place to ensure medication is administered accurately and on schedule for every resident?
- 3How does the administration ensure that call lights are answered promptly, even during busy shifts or periods of high census?
- 4Could you walk me through your daily cleaning and sanitation schedule to ensure the resident rooms and common areas remain fresh and tidy?
- 5What kind of social activities or special events do you have planned to keep residents engaged and connected with one another?
- 6In the event of a medical emergency during the night, what is the immediate process for notifying the family and coordinating care?
Personalized based on this facility's data
Key Review Excerpts
“My brother was sent to stay at this so called rehab center... He was unable to use his call button because of the strokes he had suffered, and when his call button was out of order it took a week for them to fix it.”
“I came to the Ellicott Center after a health emergency. I was unable to walk and needed help dressing and bathing. I am leaving the facility tomorrow; able to walk, bath, and care for myself as an independent person.”
“My sister was taken there for rehab. She was left in a room and not fed or given drinks for over 24 hrs. Not toileted and yelled at for asking.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
6
measures
3
measures
Residents whose walking got worse
Residents vaccinated for the flu
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaint reports triggering federal investigations, with recurring issues in medication management, fire safety systems, and nursing staffing. The facility shows persistent problems across surveys from 2021 to 2025, with deficiencies in pharmaceutical services appearing repeatedly despite corrections. While all violations have correction dates, the pattern of recurring medication errors and safety issues warrants careful consideration.
Feb 13, 2025Complaint4
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Feb 13, 2025Routine18
Construction Deficiencies
Use approved construction type or materials.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Administration Deficiencies
Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Feb 7, 2025Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nov 13, 2024Complaint1
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Oct 4, 2023Complaint3
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Assessment and Care Planning Deficiencies
Plan the resident's discharge to meet the resident's goals and needs.
Oct 4, 2023Routine21
Construction Deficiencies
Use approved construction type or materials.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Emergency Preparedness Deficiencies
Address patient/client population and determine types of services needed.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Federal Penalties
Fine
Feb 7, 2025
$10,868
Ownership & Operations
Who Operates This Facility
Ellicott Center for Rehabilitation and Nursing
for profit
Chain Affiliation
Centers Health Care
37 facilities nationwide
Chain avg rating: 2.2/5 · Rank 23 of 35 (Worst)
Ownership & Management
Owners
Rozenberg, Kenneth
Owner
Sicklick, Jeffrey
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
151 reviews from families & visitors
Official Website
Visit ellicott-center.facilities.centershealthcare.org
Medicare data downloads
Original nursing home datasets
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