Ellen Memorial Rehabilitation and Healthcare Cente
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 45 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (1/5 stars)
Below average in PA · Below recommended RN staffing · Significantly below average staffing · No penalties on record
What this means for your family
While the facility is praised for its clean environment and memory care, families should be aware of reported inconsistencies in clinical care and food quality. We strongly recommend visiting during off-hours or weekends to observe staffing levels and response times firsthand, and to specifically inquire about the facility's wound care protocols.
Google Reviews
Google Reviews
45 reviews on Google“Ellen Memorial Rehabilitation and Healthcare Center receives polarized feedback, with many visitors praising the facility's clean environment and friendly staff. However, some family members report serious concerns regarding the quality of food, neglect of wound care, and slow response times for basic hygiene needs. Families should weigh the positive atmosphere against these significant reports of inconsistent clinical care.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Friendly and welcoming staff
- Compassionate memory care support
- Engaging activities team
Concerns
- Poor quality and inadequate food service (mentioned by 2 reviewers)
- Neglect of wound care and hygiene needs (mentioned by 2 reviewers)
- Lack of proactive physical therapy (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 46 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given the current staffing levels, how do you ensure that residents receive consistent and timely assistance with daily hygiene and wound care needs?
- 2I noticed the activity team is highly regarded; could you walk me through a typical week of engagement opportunities for residents?
- 3I’ve read that dining is an area you are looking to improve; what specific steps are you taking to enhance the quality and nutritional variety of the meals served?
- 4With physical therapy being a priority for my family member, could you explain how your team creates and monitors proactive rehabilitation plans?
- 5I see you occasionally engage with feedback online; how do you use family input to make tangible improvements to the care provided here?
- 6In the event of a medical change or emergency, what is your protocol for communicating updates and care adjustments to family members?
Personalized based on this facility's data
Key Review Excerpts
“Wonderful skilled nursing home! Caring and experienced staff. Our family was so happy with the care, compassion and attention from the aides, nursing, PT, OT and speech therapy.”
“From the very 'dark days' of Covid Lockdowns and visits through the glass, Ellen Memorial continues to provide compassionate care in their Memory Care unit. We're now past the 5 year mark and have never once been concerned about my wife's health or well-being.”
“The staff took almost 2 hours to come and change her on Christmas day leaving her soaked in urine which made her sore very.painful and exposed to infection”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
6
measures
1
measures
Residents vaccinated for the flu
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows recurring safety and care concerns, with families filing 6 complaint-triggered reports over the review period. The most frequent problem areas are fire safety systems, quality of care delivery, and abuse prevention protocols. While all deficiencies show correction dates, the same fire safety issues (sprinkler systems, smoke doors, fire-resistant walls) have repeatedly failed inspections across multiple surveys, suggesting ongoing maintenance challenges that families should discuss during visits.
Mar 31, 2026Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Dec 10, 2025Complaint3
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Apr 9, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Jan 10, 2025Routine7
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Mar 15, 2024Routine9
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Oct 5, 2023Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Ellen Memorial Rehabilitation and Healthcare Cente
for profit
Ownership & Management
Owners
Buckman, Richard
Owner
Galat, Charles
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
45 reviews from families & visitors
Official Website
Visit ellenmemorialrhc.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 3 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.