Elk Grove Post Acute
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 67 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (2/5 stars)
- Above-median deficiencies (35 vs median 13.0)
Below average in CA · Below recommended RN staffing · Low staff turnover (stable workforce) · $8,824 in fines · Abuse citation
What this means for your family
This facility's physical therapy team is frequently cited as a major strength for rehabilitation. However, families should be extremely vigilant regarding the facility's climate control and hygiene, as multiple reports indicate broken air conditioning and poor sanitary conditions. You should also specifically ask about the protocol for answering call lights and medication administration to ensure your loved one's needs are met promptly.
Google Reviews
Google Reviews
67 reviews on Google“Families considering Elk Grove Post Acute should be aware of significant concerns regarding facility maintenance, specifically persistent issues with broken air conditioning and unpleasant odors. While some families praise the physical therapy team and certain compassionate staff members, there are frequent reports of slow response times to call lights and issues with medication management and hygiene.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Compassionate individual caregivers
- Friendly and welcoming atmosphere for families
Concerns
- Inadequate climate control and broken AC (mentioned by 4 reviewers)
- Slow response to call lights and patient needs (mentioned by 5 reviewers)
- Poor food quality and menu inconsistency (mentioned by 3 reviewers)
- Issues with facility cleanliness and odors (mentioned by 3 reviewers)
- Staffing shortages and understaffing (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 72 analyzed
How They Respond to Reviews
The owner responds to all reviews with personalized greetings and acknowledges the specific nature of the complaints. While they do not resolve the issues in the text, they consistently offer follow-up channels or state that investigations are underway.
Questions for Your Tour
- 1We've heard wonderful things about the compassion of your caregivers and the quality of your therapy programs; could you tell us more about how the PT and OT teams work with residents?
- 2How do you ensure that call lights are answered promptly, especially during busy shifts or when the facility is at full capacity?
- 3Could you walk us through the daily meal schedule and how you ensure the menu is both nutritious and consistent for the residents?
- 4What steps are being taken to maintain a comfortable temperature in the resident rooms and ensure the climate control system is working reliably?
- 5How does the nursing team manage medication administration and what protocols are in place to prevent errors?
- 6What is your process for handling medical emergencies after hours, and how is the family notified?
Personalized based on this facility's data
Key Review Excerpts
“The staff was just incredible. Caring, hard working, and doing a job that few people would be able to do, and a job that matters. They kept me clean, addressed any issues that came up quickly, and with care.”
“The staff and RNs are some of the friendliest people we’ve met. They welcomed our family with open arms and I fully trust them with the care of our father.”
“My relative called for a 'nurse' for a 1hr ½ to get help W/the potty. Finally, a 'nurse' showed up, too little too late, unfortunately.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
3
measures
3
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents whose walking got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed numerous complaints triggering inspections, with recurring issues around accident hazards, resident protection from abuse and neglect, and medication management. Deficiencies appear across multiple areas including care quality, safety supervision, infection control, and facility equipment. While the facility reports corrections for cited issues, the pattern of repeated problems in core care areas, particularly the persistent safety and protection concerns from family complaints, suggests ongoing operational challenges that warrant careful consideration during any visit.
Mar 30, 2026Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Mar 11, 2026Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Feb 6, 2026Complaint2
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Feb 5, 2026Complaint1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Jan 29, 2026Complaint1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Jan 20, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Fine
Feb 16, 2024
$8,824
Ownership & Operations
Who Operates This Facility
Elk Grove Post Acute
for profit
Chain Affiliation
Windsor
23 facilities nationwide
Chain avg rating: 2.3/5 · Rank 8 of 19
Ownership & Management
Owners
Antelope Realty Holdings I, LLC
Owner · Organization
Windsor Norcal 13 Holdings LLC
Owner · Organization
Antelope Holdings I, LLC
Owner (parent company) · Organization
Tress, Avrohom
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
67 reviews from families & visitors
Official Website
Visit windsorelkgrove.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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