Elderwood Assisted Living at Wheatfield
Limited public data on Elderwood Assisted Living at Wheatfield. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 34 Google reviews
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What this means for your family
While the rehab therapy department is frequently praised for its effectiveness, the facility has a concerning pattern of neglect and poor communication in long-term care. If you choose this facility, it is essential to visit at unannounced times and maintain a very active, daily presence to ensure your loved one's basic needs and medication schedules are being met.
Google Reviews
Google Reviews
34 reviews on Google“Elderwood Assisted Living at Wheatfield receives highly polarized reviews, with a stark divide between short-term rehab patients and long-term care families. While the physical and occupational therapy departments are consistently praised for their effectiveness, many families report severe neglect, poor hygiene, and medication management errors in the long-term nursing units. Potential residents and their families should be aware of recurring complaints regarding understaffing, slow response times, and poor communication from administrative and nursing staff.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Clean and bright facility environment
- Dedicated staff in specific rehabilitation units
Concerns
- Chronic understaffing leading to neglect and slow response times (mentioned by 8 reviewers)
- Poor hygiene and lack of assistance with personal care (mentioned by 5 reviewers)
- Medication management errors and mismanagement (mentioned by 3 reviewers)
- Poor quality and inappropriate food service (mentioned by 4 reviewers)
- Rude or dismissive communication from staff and management (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 62 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We've heard wonderful things about your physical and occupational therapy programs; could you tell us more about how those services are integrated into a resident's weekly routine?
- 2With a cozy community of 65 residents, how do you ensure that staff are always available and responsive to personal care needs throughout the day?
- 3Could you walk us through your specific protocols for medication management to ensure everything is handled accurately and timely?
- 4What kind of variety and nutritional balance can we expect from the daily dining menu for the residents?
- 5How does the team handle communication with families, and what is the best way for us to stay updated on our loved one's well-being?
- 6What are some of the favorite daily activities or social outings that help residents stay engaged with the community?
Personalized based on this facility's data
Key Review Excerpts
“Never send a loved one here. Ever. Takes forever to answer a red button call. Soiled clothes thrown on clean clothes. Feces on bed.”
“The PT/OT department is very good and he is progressing nicely. The nursing staff and aides are very caring and attentive to the patients.”
“If your loved one cant speak for themselves, check on them everyday! Also, go at different times of the day. If they know what time you come they leave the resident in filth until right before you visit.”
State Inspection History
State Inspections
Source: NY Dept. of Health
Key Findings
17 violations from 15 inspections
Nov 18, 2025OtherCleanReport
No deficiencies found during this inspection.
Oct 8, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Aug 12, 2025OtherCleanReport
No deficiencies found during this inspection.
Aug 12, 2025Complaint
Admission standards
May 5, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Mar 14, 2025Complaint
Admission and retention standards
Feb 19, 2025Routine
Resident services
Food service
Personnel
Operating certificates
Environmental standards
Admission standards
Resident services
Admission standards
Personnel
Jan 27, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Ownership & Operations
Who Operates This Facility
2600 Niagara Falls Boulevard AL Operating Company, LLC
for profit
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
34 reviews from families & visitors
Official Website
Visit elderwood.com
Medicare data downloads
Original nursing home datasets
NY DOH — View Official Record
Public-record source of inspection history and licensure data shown on this page
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