El Paso Rehabilitation and Health Care Center
On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.
based on 78 Google reviews
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What this means for your family
While the facility has a history of praise for its staff and community activities, the recent, serious allegations regarding food safety, maintenance, and management transparency are concerning. We strongly recommend visiting in person to inspect the cleanliness of the dining area and speaking directly with current residents about their daily care experience.
Google Reviews
Google Reviews
78 reviews on Google“El Paso Rehabilitation and Health Care Center receives highly polarized feedback, with a massive influx of generic five-star reviews in December 2022 contrasting sharply with serious allegations from residents and family members. While some residents praise the staff's kindness and the facility's cleanliness, others report severe neglect, including issues with food quality, maintenance, and a hostile management environment.”
Quality Themes
Tap a score for detailsStrengths
- Warm, attentive nursing staff
- Clean, well-maintained building
- Active social and community engagement
Concerns
- Poor food quality and disregard for dietary needs (mentioned by 3 reviewers)
- Hostile management and poor leadership (mentioned by 3 reviewers)
- Facility maintenance issues (bugs, plumbing, AC) (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 108 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1I noticed the facility has a very active social calendar; could you walk me through what a typical day of activities looks like for a resident here?
- 2Given that nutrition is so important for recovery, how do you manage personalized dietary needs and ensure that residents are satisfied with their meal quality?
- 3How does your leadership team handle communication with families when concerns arise, and what is your process for ensuring those issues are resolved quickly?
- 4With the facility maintaining a high occupancy, how do you stay on top of routine building maintenance and ensure that room repairs or climate control issues are addressed promptly?
- 5In the event of a medical emergency, what is your protocol for stabilizing a resident and how soon can we expect to be notified as a family?
- 6I see that you have a very dedicated nursing staff; how do you support them in maintaining that high level of attentive care while managing the needs of 123 residents?
Personalized based on this facility's data
Key Review Excerpts
“They don't care about there residents food allergies and fix whatever they want and then your forced to eat cereal 24-7. They don't care if you're toilet works or if you have air conditioning. They need to shut this place down just for the bugs in your food.”
“Johnathan the new boss is a joke and will lie straight to your face and you don't get the care you need they want all of us to just lay in our beds until we die which has happened multiple times”
“The staff goes above and beyond! From buying clothing for anyone who comes empty handed to the staff member in laundry sewing on buttons with her own sewing kit to taking personal time and taking residents out on fun adventures”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
8
measures
6
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of repeated deficiencies, with over half triggered by family complaints. Resident protection from abuse and neglect appears in 18 violations across multiple surveys, along with persistent issues in resident rights and safety management. While all deficiencies show correction dates, the recurring nature of protection violations and high complaint volume suggest ongoing challenges that families should investigate thoroughly before considering placement.
Oct 9, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Aug 19, 2025Complaint2
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Aug 8, 2025Complaint2
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Apr 29, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Mar 18, 2025Complaint4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Feb 11, 2025Complaint2
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Federal Penalties
Fine
Mar 18, 2025
$45,396
Fine
Feb 7, 2024
$124,410
Payment Denial
Feb 7, 2024
27-day denial
Fine
Aug 10, 2023
$57,460
Ownership & Operations
Who Operates This Facility
El Paso Rehabilitation and Health Care Center
for profit
Chain Affiliation
Tutera Senior Living & Health Care
26 facilities nationwide
Ownership & Management
Owners
Undisclosed
Ownership Data Not Available · Organization
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
78 reviews from families & visitors
Official Website
Visit tutera.com
Medicare data downloads
Original nursing home datasets
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