Arc at El Paso
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 13 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (2/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (14 vs median 11.0)
- High RN turnover (60%)
Below average in IL · Below recommended RN staffing · $8,994 in fines · Abuse citation
What this means for your family
This facility is highly regarded for its compassionate, family-like atmosphere and dedicated care team. However, families should be aware that some visitors have reported concerns regarding the professional attitude of certain nursing staff, so it is worth observing staff-resident interactions during your tour.
Google Reviews
Google Reviews
13 reviews on Google“ARC AT EL PASO is frequently praised for its small-town, family-oriented atmosphere and dedicated staff who treat residents with genuine compassion. While many families report high satisfaction with the quality of care, some reviewers have noted concerns regarding the professional demeanor of certain nursing staff members.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate, family-like care
- Attentive and hardworking staff
- Small, community-focused environment
Concerns
- Unprofessional or snarky nursing staff (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 13 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We love the idea of a small, community-focused environment; how do you ensure each resident gets that personalized, family-like attention?
- 2Since we want to make sure the nursing team is always approachable, how do you support your staff in maintaining a professional and helpful attitude with families?
- 3What specific steps is the facility taking to improve staffing levels and ensure there is always enough care available for all 65 residents?
- 4How do you manage medical emergencies or changes in health status during the overnight hours?
- 5What kind of daily activities or social events do you have planned to keep the residents engaged and connected with one another?
- 6I noticed you respond to feedback from the community; how does the management team use resident or family concerns to make improvements around the facility?
Personalized based on this facility's data
Key Review Excerpts
“The nurses and staff are top-notch, really caring for the patients instead of just treating them as chores. They speak tenderly to the residents and welcome their visitors.”
“Both my Mother and my Mother-in-law have been at Heritage for over 3 years. There is no other facility that would care for them as well as they are being taken care of at Heritage!”
“If they'd get rid of some of their snarky nurses they may have more Cna help. Honestly it's a nice place. Just not fond of some of the workers.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
7
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has significant ongoing problems with 32 deficiencies across 13 surveys, including 17 complaint-triggered violations where families filed reports. The most frequent issues involve nursing staff shortages, accident prevention and safety hazards, and medication management errors. While all violations show correction dates, the persistence of similar problems across multiple years—particularly repeated safety hazards and staffing deficiencies—suggests systemic challenges that families should carefully consider before visiting.
Sep 5, 2025Complaint3
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Aug 19, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Jul 9, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Mar 26, 2025Routine9
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Administration Deficiencies
Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
Jan 13, 2025Complaint2
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Nov 8, 2024Complaint2
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Administration Deficiencies
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Federal Penalties
Fine
Jul 10, 2024
$8,994
Ownership & Operations
Who Operates This Facility
Arc at El Paso
for profit
Chain Affiliation
Arcadia Care
22 facilities nationwide
Chain avg rating: 1.8/5 · Rank 6 of 19
Ownership & Management
Owners
David a Berkowitz Delta Trust
Owner · Organization
Joshua Hoffman Tr Joshua Hoffman Ttee
Owner · Organization
Yosef Meystel Delta Trust
Owner · Organization
Goldfarb, Brian
Owner
Seitler, Dovid
Owner
Berkowitz, David
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Meystel, Yosef
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
13 reviews from families & visitors
Official Website
Visit arcadialtc.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 2 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.