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Nursing HomeMedicaid

Edgewood Centre (the)

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

928 South Street, Portsmouth, NH 03801156 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
4.8/5

based on 86 Google reviews

5
4
3
2
1
Edgewood Centre (the) Nursing Home in Portsmouth, NH — Street View
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What this means for your family

Edgewood Centre is widely praised for its clean environment and compassionate nursing team, making it a strong contender for long-term and memory care. However, because some families have reported delays in call-button responses, we recommend asking the administration about their current staffing ratios and how they handle call-light response times during weekends and evenings.

Google Reviews

Google Reviews

86 reviews on Google
Edgewood Centre is widely regarded as a clean, welcoming, and professional facility with a strong emphasis on compassionate care. While the vast majority of families praise the attentive nursing staff and the facility's aesthetic appeal, there are isolated but serious reports regarding understaffing and slow response times to call buttons. Families should be aware that while the environment is highly rated, consistent advocacy for a loved one is recommended.

Quality Themes

Tap a score for details
Food5.0Staff9.0Clean10.0Activities8.0MedsN/AMemory10.0Comms8.0ValueN/A

Strengths

  • Warm, attentive nursing and support staff
  • Consistently clean and well-maintained facility
  • Welcoming and professional atmosphere
  • Strong rehabilitation services

Concerns

  • Slow response times to call buttons (mentioned by 2 reviewers)
  • Understaffing issues (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'13(2)'17(2)'21(2)'23(17)'25(24)'26(9)

Distribution · 89 analyzed

5
81
4
5
3
1
2
2
1
0

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given that the facility has a 3-star staffing rating, how do you manage call button response times during peak hours to ensure residents aren't waiting too long for assistance?
  • 2I noticed the facility has a very strong reputation for cleanliness and a welcoming atmosphere; what specific protocols do you have in place to maintain that high standard of care consistently?
  • 3With your strong rehabilitation services, how do you coordinate the transition from intensive therapy back into daily life and activities for residents?
  • 4How does your team handle medical emergencies or urgent health changes, particularly during evening or weekend shifts when staffing levels may fluctuate?
  • 5What does a typical social calendar look like for residents here, and how do you encourage participation to ensure everyone feels included in the community?
  • 6Since there have been a few recent state violations, could you walk me through the steps you are currently taking to address those areas and improve your overall health inspection outcomes?

Personalized based on this facility's data


Key Review Excerpts

The day my Mom was admitted she was welcomed at the entrance and escorted to her room. Within 15 minutes she was seen by a nurse, admitting, OT and PT.

Long-term resident's family · 2024★★★★★

The Edgewood Center Memory Care Unit was the best choice I could have ever made for my loved one. The nursing staff truly care about the patients.

Memory care family member · 2024★★★★★

While the facility is clean and the staff members are generally kind and competent, they are terribly short staffed and the food is terrible. In any rehab, one must have a strong advocate with eyes on the situation every day.

Rehab patient's family · 2025★★☆☆☆
Source: 86 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.49hrs
65%
Registered nurses for medical care
Total Nursing
3.43hrs
84%
All nurses + aides combined
Staff Turnover
47%
Lower is better (< 30% = good)
RN Turnover
41%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

6

measures

Worse Than Avg

4

measures

Mixed Results

7

measures

Long-Stay Residents
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility5.8%
Better than Avg
Here
5.8%
US
15.4%
NH
17.8%
Rockingham
15.3%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility23.4%
Worse than Avg
Here
23.4%
US
14.4%
NH
21.8%
Rockingham
20.2%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility26.0%
Mixed vs Avgs
Here
26.0%
US
19.4%
NH
26.3%
Rockingham
24.6%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility16.1%
Mixed vs Avgs
Here
16.1%
US
15.3%
NH
18.7%
Rockingham
22.3%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility24.7%
Worse than Avg
Here
24.7%
US
19.5%
NH
19.1%
Rockingham
23.3%
😔

Residents with depression symptoms

↓ Lower is better
This Facility7.8%
Mixed vs Avgs
Here
7.8%
US
12.1%
NH
12.1%
Rockingham
7.3%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility74.9%
Worse than Avg
Here
74.9%
US
81.8%
NH
86.5%
Rockingham
86.7%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility85.9%
Better than Avg
Here
85.9%
US
79.7%
NH
83.0%
Rockingham
85.3%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.6%
Better than Avg
Here
0.6%
US
1.6%
NH
1.4%
Rockingham
0.9%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

3deficiencies
Near state avg (4.0)

Edgewood Centre has 26 deficiencies across 3 surveys, with recurring issues in fire safety systems, medication management, and resident assessment processes. The facility shows a pattern of repeated deficiencies in areas like cooking facility protection, emergency power systems, and fire drills spanning multiple years. While all violations have reported correction dates, the persistence of similar safety and operational issues across surveys suggests ongoing systemic challenges that families should discuss during visits.

Jun 5, 2025Routine
9
0913Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure operating rooms are properly protected and written records are maintained and available for inspection.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0887Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

0324Minimal · WidespreadCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0345Minimal · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0923Minimal · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

Mar 14, 2024Routine
14
0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0223Potential for harm · IsolatedCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0725Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0324Minimal · WidespreadCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0712Minimal · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0918Minimal · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0732Minimal · WidespreadCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

Feb 17, 2023Routine
3
0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0712Minimal · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Edgewood Centre (the)

Organization Type

for profit

Chain Affiliation

Chain Name

Green Tree Health Management

Chain Size

7 facilities nationwide

Ownership & Management

Owners

Edgewood Nh Opco Holdco LLC

Owner · Organization

100%

Dasay 2019 Trust

Owner (parent company) · Organization

16%

Gamta 2020 Trust

Owner (parent company) · Organization

16%

Sj Healthcare Capital LLC

Owner (parent company) · Organization

25%

Key personnel

Stern, AharonOfficer / DirectorStern, SimonOfficer / DirectorRobillard, PatriciaManagerStern, AharonManagerStern, SimonManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

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