Nursing HomeMedicaid Medicare 5-star

Cedar Healthcare Center

Strong Medicare quality ratings; public reviewers often praise compassionate and dedicated nursing staff. Still worth an in-person visit.

188 Jones Avenue, Portsmouth, NH 03801|102 beds|Licensed & active

5/5

Medicare

Inspection

Quality

Staffing

Google rating

4.5/5

based on 44 Google reviews

(603) 431-2530 Directions Website

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What this means for your family

Cedar Healthcare Center has a strong overall Medicare rating. Public reviewers frequently mention: compassionate and dedicated nursing staff and effective short-term rehabilitation programs. Review the component ratings and current source records before deciding.

Google Reviews

44 public Google reviews available

Cedar Healthcare Center is widely praised for its dedicated, compassionate staff and effective rehabilitation services, with many families noting significant improvements in their loved ones' quality of life. However, recent reviews highlight serious concerns regarding communication failures, administrative follow-through, and potential lapses in medical oversight. While many long-term residents and rehab patients report positive experiences, families should be aware of inconsistent responsiveness during critical times.

Quality Themes

Tap a score for details

Strengths

Compassionate and dedicated nursing staff
Effective short-term rehabilitation programs
Clean and well-maintained facility environment
Proactive social services and administrative support

Concerns

Poor communication and lack of responsiveness from administration (mentioned by 2 reviewers)
Understaffing leading to potential lapses in care (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 44 analyzed

How They Respond to Reviews

73%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

1Given that your facility has a 3-star staffing rating, how do you ensure that residents receive timely attention during peak hours?
2I noticed some families have expressed a desire for more consistent updates; what is your standard process for keeping families informed about their loved one's daily status?
3Since medication management is a priority for us, could you walk us through your process for ensuring accuracy and safety when administering daily prescriptions?
4I see that you are active in responding to feedback online; how do you incorporate that family input into your day-to-day operations?
5What does a typical day look like for residents here, and how do you encourage participation in social activities?
6In the event of a medical emergency, what is your protocol for stabilizing a resident and communicating immediately with the family?

Personalized based on this facility's data

Key Review Excerpts

“Cedar Healthcare Center is phenomenal! My mother was brought there straight from the hospital recovering from kidney failure & sepsis. Cedar Healthcare Center not only nursed her back to good health there incredible staff also provided a caring environment while doing so!”

Long-term resident's family · 2025★★★★★

“My mother was in the memory care unit at Cedar. There were so many amazing things. She was very happy there. The full-time staff from the head nurses (weekdays, Erica and weekend, Sherry) were AMAZING!!!”

Memory care family member · 2025★★★★☆

“My brother-in-law has been at Cedar Healthcare Center for half a year, and we are there frequently. I have found the staff to be consistently helpful and caring. They have difficult jobs but are always so nice.”

Long-term resident's family · 2023★★★★★

Source: 44 Google reviews in the current analysis set

Staffing

Staffing Hours

per resident/day · Medicare public data

RN Hours

0.54hrs

72%

Registered nurses for medical care

Total Nursing

3.52hrs

86%

All nurses + aides combined

Staff Turnover

45%

Lower is better (< 30% = good)

RN Turnover

39%

Lower is better (< 30% = good)

Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.

Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

4/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

Residents with depression symptoms

↓ Lower is better

This Facility22.0%

Worse than Avg

Here

22.0%

12.1%

Rockingham

9.1%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Residents on antipsychotic medication

↓ Lower is better

This Facility27.4%

Worse than Avg

Here

27.4%

15.5%

17.8%

Rockingham

18.4%

Residents vaccinated for pneumonia

↑ Higher is better

This Facility85.1%

Worse than Avg

Here

85.1%

93.4%

96.9%

Rockingham

93.9%

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility12.3%

Better than Avg

Here

12.3%

19.5%

19.1%

Rockingham

22.2%

Residents whose walking got worse

↓ Lower is better

This Facility12.6%

Better than Avg

Here

12.6%

15.3%

18.7%

Rockingham

22.0%

Residents needing more daily help over time

↓ Lower is better

This Facility17.3%

Mixed vs Avgs

Here

17.3%

14.4%

21.8%

Rockingham

23.1%

Short-Stay Residents (Rehab / Post-Acute)

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility73.1%

Worse than Avg

Here

73.1%

81.8%

86.5%

Rockingham

91.3%

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility69.6%

Worse than Avg

Here

69.6%

79.8%

83.0%

Rockingham

87.2%

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility0.8%

Better than Avg

Here

0.8%

1.6%

1.4%

Rockingham

1.1%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

Detailed Medicare record · up to 3-year lookback

13findings in history

Latest survey: 1 · well below NH avg (4.0)

Cedar Healthcare Center has had 13 deficiencies across three surveys, with all issues reportedly corrected by the facility. The most frequent problems involved fire safety systems, medication management, and administrative procedures around resident agreements. While no complaints were filed by families, the facility has faced recurring challenges with safety infrastructure including smoke barriers, emergency lighting, and fire alarm systems that required correction.

Jun 26, 2025Routine3 findings

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0374Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

May 8, 2024Routine6 findings

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0926Potential for harm · IsolatedCorrected

Environmental Deficiencies

Have policies on smoking.

0324Minimal · WidespreadCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0918Minimal · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0847Minimal · PatternCorrected

Administration Deficiencies

Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.

0848Minimal · PatternCorrected

Administration Deficiencies

Provide a neutral and fair arbitration process and agree to arbitrator and venue.

May 12, 2023Routine4 findings

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0291Minimal · WidespreadCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Cedar Healthcare Center

Organization Type

for profit

Ownership & Management

Owners

White Mountain Peak Healthcare LLC

Owner · Organization

100%

Nhoc LLC

Owner · Organization

Aggcp LLC

Owner (parent company) · Organization

Wmp Holdco LLC

Owner (parent company) · Organization

Kamna Holdings LLC

Owner (parent company) · Organization

Wmp Hc LLC

Owner (parent company) · Organization

Key personnel

Phc Snf Management LLCManagerRizkalla Hanna, MaguedManagerSt. Pierre, NathanManagerAggcp LLCAdp of the SnfKansas Snf Holdings LLCAdp of the Snf

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(603) 431-2530

cedar-hc.com

188 Jones Avenue

Portsmouth, NH 03801

Get Directions View on Google Maps

References & Resources

Medicare Care Compare

Official Medicare quality ratings, inspections & staffing data

Google Maps

Photos, directions & neighborhood info

Google Reviews

44 reviews from families & visitors

Official Website

Visit cedar-hc.com

Medicare data downloads

Original nursing home datasets

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