Edgemere Estates
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 365 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (9 vs median 8.0)
Bottom 25% in Texas · Critically understaffed (RN) · $49,292 in fines · Abuse citation
What this means for your family
This facility is an excellent choice for families seeking high-quality rehabilitation and attentive nursing care, especially given the recent facility upgrades. The communication from the admissions team is a standout strength that provides great peace of mind. However, you should verify that the current staff maintains the high standards praised in recent reviews, as one family expressed concern over changes following a facility rebranding.
Google Reviews
Google Reviews
365 reviews on Google“Edgemere Estates is highly regarded by families for its compassionate nursing staff and exceptional physical therapy team. Reviewers frequently highlight the recent facility renovations and the professional, communicative nature of the admissions and administrative staff. While the vast majority of feedback is overwhelmingly positive, one reviewer noted a decline in care quality following a name change.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Exceptional physical therapy services
- Clean and newly renovated facility
- Excellent communication from administration
- Welcoming and professional admissions process
Concerns
- Perceived decline in care quality following facility name change
Rating Trends
Tap a year to see what changed
Distribution · 224 analyzed
How They Respond to Reviews
The owner relies heavily on a small set of repetitive, templated responses that do not acknowledge specific details or names mentioned in reviews. While they attempt to address negative feedback by inviting further communication, the positive responses lack personalization.
Questions for Your Tour
- 1We've heard wonderful things about the physical therapy services here; could you tell us more about how the therapists work with residents to maintain their mobility?
- 2Since the recent renovations, what are some of the favorite new common areas or features that residents enjoy spending time in?
- 3We noticed the administration is very active in communicating with families through online reviews; how does the team ensure that day-to-day care updates are shared with us directly?
- 4What specific steps is the facility taking right now to increase the number of staff members available for hands-on resident care?
- 5In the event of a medical emergency during the night, what is the protocol for notifying the family and ensuring immediate physician oversight?
- 6What kind of daily social activities or group outings are planned to help residents stay engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“The nursing team was professional, attentive, and compassionate. They consistently showed genuine care and patience, making sure that every need was after addressed promptly.”
“I can’t thank Rebecca enough for her patience and for guiding us through every step of this process. She truly made a challenging transition so much easier for our family.”
“The kitchen does a good job preparing meals. The food is usually warm, balanced, and served on time.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
4
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents whose walking got worse
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed numerous complaint reports at this facility, triggering serious federal violations. The most persistent problems involve accident prevention and safety hazards, care planning failures, and medication management issues. Recent deficiencies in December 2024 regarding resident protection from abuse and proper dementia care remain uncorrected, while safety hazard violations continue appearing across multiple surveys, indicating ongoing supervision and safety concerns that families should carefully evaluate.
Dec 16, 2025Complaint4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Apr 30, 2025Routine18
Emergency Preparedness Deficiencies
Establish roles under a Waiver declared by secretary.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Properly install and monitor supervisory attachments on automatic sprinkler systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Conform to length requirements for dead end corridors.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have restrictions on the use of flammable curtains.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Feb 10, 2025Complaint6
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Plan the resident's discharge to meet the resident's goals and needs.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jan 31, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Jan 2, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Sep 20, 2024Complaint3
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Fine
Jul 19, 2024
$16,801
Fine
Mar 14, 2024
$16,039
Fine
Mar 14, 2024
$16,452
Payment Denial
Mar 14, 2024
63-day denial
Ownership & Operations
Who Operates This Facility
El Paso County Hospital District
for profit
EL PASO CONTINUING CARE CENTER LTD CO
DAVID HICKS
Ownership & Management
Owners
El Paso County Hospital District
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
365 reviews from families & visitors
Official Website
Visit cantexcc.com
Medicare data downloads
Original nursing home datasets
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