Edenbrook of Wisconsin Rapids
Strong Medicare quality ratings; families often praise compassionate and dedicated nursing staff. Still worth an in-person visit.
based on 26 Google reviews
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What this means for your family
While some families report excellent, compassionate care, the recent trend shows significant concerns regarding basic responsiveness and medication management. If you are considering this facility, we strongly recommend visiting in person to observe staff response times to call lights and asking for a clear, written plan on how they handle medication requests and inter-departmental communication.
Google Reviews
Google Reviews
26 reviews on Google“Edenbrook of Wisconsin Rapids receives highly polarized feedback, with some families praising the staff's compassion and dedication, while others report severe lapses in basic care and communication. Critical concerns include significant delays in responding to call lights, failures in medication administration, and poor coordination during patient intake and discharge. Families should be aware that experiences appear inconsistent, ranging from deeply appreciative to highly dissatisfied.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and dedicated nursing staff
- Supportive approach during end-of-life care
- Helpful transition planning for discharge
- Professional rehabilitation therapy team
Concerns
- Slow or unresponsive call light system (mentioned by 3 reviewers)
- Poor communication and lack of responsiveness from administration (mentioned by 3 reviewers)
- Inadequate medication management and administration (mentioned by 2 reviewers)
- Disorganized intake and discharge processes (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 30 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed your team is active in responding to online feedback; how do you use that family input to improve your daily administrative communication and responsiveness?
- 2Could you walk me through the process for how call lights are monitored and prioritized to ensure residents receive timely assistance?
- 3Given the importance of medication safety, what specific protocols and double-check systems do you have in place to ensure accuracy during daily administration?
- 4What steps does your team take to ensure that the intake and discharge transitions are organized and clear for families during what can be a stressful time?
- 5With a 5-star health inspection rating, how do you maintain such high standards of care while balancing the day-to-day needs of 80 residents?
- 6What kind of social activities or community engagement opportunities do you offer to help residents feel connected and active within the facility?
Personalized based on this facility's data
Key Review Excerpts
“The staff had this mostly done for me! I was pleasantly surprised at the level of understanding and compassion staff showed towards me, kind words mentioned about my loved one, etc.”
“Response time after pressing a call button is abysmal. 30 minutes or longer is not unusual. This is very disheartening when you are waiting with your loved one.”
“When a person who has cancer asks REPEATEDLY for their pain medication and was ignored, that is beyond unacceptable.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
15
measures
1
measures
1
measures
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed complaint reports leading to deficiencies in medication management and resident rights issues. The facility has ongoing challenges with fire safety systems, building maintenance, and electrical systems that persist across multiple surveys from 2022 to 2025. While all deficiencies show correction dates, the recurring pattern of fire safety and infrastructure problems suggests systemic maintenance issues that warrant careful consideration during your visit.
Jul 25, 2025Complaint1
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Feb 26, 2025Routine10
Emergency Preparedness Deficiencies
Develop a communication plan.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper fire barriers, ventilation and signs for the transfilling of oxygen.
Dec 7, 2023Routine4
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Nov 9, 2022Routine14
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Ownership & Operations
Who Operates This Facility
Edenbrook of Wisconsin Rapids
for profit
Chain Affiliation
Eden Senior Care
19 facilities nationwide
Chain avg rating: 2.6/5 · Rank 1 of 18 (Best)
Ownership & Management
Owners
Feinstein, Dan
Owner
Lifsics, Channie
Owner
Polstein, Mordechai
Owner
Stesel, Maxim
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
26 reviews from families & visitors
Official Website
Visit edenbrookwisrapids.com
Medicare data downloads
Original nursing home datasets
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