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Nursing HomeMedicaid Investigative

Wisconsin Rapids Health Services

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

1350 River Run Dr, Wisconsin Rapids, WI 54494114 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
3.2/5

based on 48 Google reviews

5
4
3
2
1
Wisconsin Rapids Health Services Nursing Home in Wisconsin Rapids, WI — Street View
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4/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Above-median deficiencies (20 vs median 7)
  • High staff turnover (51%)

Bottom 25% in WI · Meets national RN staffing standard · Above recommended total nurse staffing · Worst in NORTH SHORE HEALTHCARE chain · $99,626 in fines

Source: Medicare data

What this means for your family

While some families have had positive experiences with hospice care, the consistent reports of severe understaffing and medication management errors are significant red flags. If you are considering this facility, we strongly recommend asking for current staffing ratios and a detailed plan for how they ensure medication compliance for diabetic residents.

Google Reviews

Google Reviews

48 reviews on Google
Wisconsin Rapids Health Services receives highly polarized feedback, with recurring reports of severe understaffing and neglectful care. While some families praise the facility's appearance and individual staff members, many others report serious lapses in hygiene, medication management, and basic resident supervision.

Quality Themes

Tap a score for details
Food2.0Staff4.0Clean6.0ActivitiesN/AMeds1.0MemoryN/AComms3.0ValueN/A

Strengths

  • Modern, clean facility
  • Some individual staff members are caring
  • Effective hospice care support

Concerns

  • Severe understaffing leading to delayed response times (mentioned by 6 reviewers)
  • Poor quality or inadequate food (mentioned by 4 reviewers)
  • Neglect in basic hygiene and personal care (mentioned by 4 reviewers)
  • Medication management errors (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'14(1)'18(16)'20(4)'23(2)'25(4)'26(4)

Distribution · 51 analyzed

5
18
4
10
3
3
2
5
1
15

How They Respond to Reviews

40%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1Given the recent feedback regarding response times, could you walk me through the current process for how residents signal for assistance and how your team ensures those calls are answered promptly?
  • 2I noticed the facility has a modern, clean environment; how do you balance maintaining that physical space with ensuring residents receive consistent, hands-on support with their daily hygiene and personal care needs?
  • 3With medication management being a critical priority, what specific protocols and double-check systems do you have in place to ensure accuracy and prevent errors for residents?
  • 4I see that you actively engage with online feedback; how does that resident and family input directly influence changes you make to the daily dining experience and food quality?
  • 5Since staffing levels are a high priority for your team, how do you maintain consistent care coverage throughout the day and night to ensure residents feel supported at all times?
  • 6What does a typical social or activity-based day look like for a resident here, and how do you encourage participation for those who might be more reserved?

Personalized based on this facility's data


Key Review Excerpts

My dad had a 2-3 week stay for rehab in early 2022... After 2 weeks my father developed 2 stage 2 pressure ulcers in his coccyx area. The director of nursing is very incompetent and lacks any type of compassion.

Rehab patient's family · 2022☆☆☆☆

My father was not cared for well. He was a diabetic who took daily medication for his condition yet they didn't check his blood sugar for 3 weeks after arriving there.

Resident's family · 2022☆☆☆☆

They are extremely understaffed and working 16 hour shifts... In our families case, call buttons are answered a minimum of 20

Resident's family · 2024☆☆☆☆
Source: 48 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
1.21hrs
OK
Registered nurses for medical care
Total Nursing
4.12hrs
OK
All nurses + aides combined
Staff Turnover
44%
Lower is better (< 30% = good)
RN Turnover
56%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
1/ 5
Better Than Avg

3

measures

Worse Than Avg

9

measures

Mixed Results

5

measures

Long-Stay Residents
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility80.4%
Worse than Avg
Here
80.4%
US
95.5%
WI
95.0%
Wood
95.1%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility23.1%
Worse than Avg
Here
23.1%
US
14.4%
WI
16.7%
Wood
11.6%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility29.9%
Worse than Avg
Here
29.9%
US
19.4%
WI
25.0%
Wood
21.5%
🩹

Residents with pressure sores (bedsores)

↓ Lower is better
This Facility14.2%
Worse than Avg
Here
14.2%
US
4.9%
WI
5.3%
Wood
3.8%
😔

Residents with depression symptoms

↓ Lower is better
This Facility2.9%
Better than Avg
Here
2.9%
US
12.1%
WI
5.2%
Wood
11.5%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility17.5%
Mixed vs Avgs
Here
17.5%
US
19.5%
WI
16.8%
Wood
25.2%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility61.0%
Worse than Avg
Here
61.0%
US
81.8%
WI
86.6%
Wood
80.6%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility69.2%
Worse than Avg
Here
69.2%
US
79.7%
WI
82.2%
Wood
80.8%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility3.1%
Worse than Avg
Here
3.1%
US
1.6%
WI
1.3%
Wood
1.4%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

17deficiencies
3penalties
Well above state avg (9.8)
27 complaint-triggered
$99,626 in fines

Wisconsin Rapids Health Services has significant quality concerns, with families filing 22 complaints over ongoing issues including medication management, wound care, and care planning. Problems have persisted across multiple surveys, particularly with pharmacy services appearing in seven separate violations and pressure ulcer care cited four times. Recent complaints in 2025 involved failure to report suspected abuse and medication errors, though all deficiencies show correction dates.

Feb 4, 2026Complaint
1
0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Oct 6, 2025Complaint
4
0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0908Potential for harm · IsolatedCorrected

Environmental Deficiencies

Keep all essential equipment working safely.

Apr 22, 2025Complaint
6
0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0887Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0887Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

Mar 13, 2025Complaint
1
0585Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

Nov 6, 2024Complaint
2
0686Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Nov 6, 2024Routine
21
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0039Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0291Potential for harm · WidespreadCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0341Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install a fire alarm system that can be heard throughout the facility.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0355Potential for harm · WidespreadCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0521Potential for harm · WidespreadCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0623Potential for harm · PatternCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0637Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident when there is a significant change in condition

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0661Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Federal Penalties

Fine

Nov 6, 2024

$45,995

Fine

Feb 29, 2024

$14,433

Fine

Jan 24, 2024

$14,433

Ownership & Operations

Who Operates This Facility

Owner / Operator

Wisconsin Rapids Health Services

Organization Type

for profit

Chain Affiliation

Chain Name

North Shore Healthcare

Chain Size

59 facilities nationwide

Chain avg rating: 2.8/5 · Rank 50 of 58 (Worst)

Ownership & Management

Owners

Nshr Operations LLC

Owner · Organization

100%

Arrowhead 123 LLC

Owner (parent company) · Organization

10%

The Lane Morrell Bowen Trust

Owner (parent company) · Organization

10%

Mills, David

Owner (parent company)

18%

Key personnel

Cibc Bank USA5% or Greater Mortgage InterestCibc Bank USA5% or Greater Security InterestBaumann, TroyOfficer / DirectorHoehn, JeffreyOfficer / DirectorCibc Bank USAManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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