Edenbrook of Fond Du Lac
Strong Medicare quality ratings; families often praise effective physical therapy team. Still worth an in-person visit.
based on 29 Google reviews
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What this means for your family
This facility appears to be a strong option for short-term physical therapy, as many patients report successful recovery. However, families of long-term residents should be aware of recurring reports regarding staffing shortages and communication issues; we recommend visiting during weekend or evening hours to observe staffing levels firsthand.
Google Reviews
Google Reviews
29 reviews on Google“Edenbrook of Fond du Lac receives polarized feedback, with many short-term rehab patients praising the therapy team and nursing staff for professional care. However, multiple long-term family members report serious concerns regarding neglect, inconsistent staffing, and poor communication during end-of-life care or extended stays.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical therapy team
- Professional and caring nursing staff
- Clean, well-maintained facility
- Friendly housekeeping staff
Concerns
- Understaffing leading to neglect and long wait times (mentioned by 4 reviewers)
- Inconsistent or poor communication with family members (mentioned by 3 reviewers)
- Medication management and meal delivery issues (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 35 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that communication is a top priority for families; what is the standard process for keeping us updated on my loved one's daily status and any changes in their health?
- 2Given that some families have expressed concerns regarding response times, what is the facility's protocol for ensuring call lights are answered promptly, especially during shift changes?
- 3Could you walk me through the current medication management process to ensure accuracy and timely delivery for residents?
- 4I see that your physical therapy team is highly regarded; how do you integrate those therapy goals into the resident's daily routine and activities here?
- 5Since you are active in responding to feedback online, how does the leadership team use that input to make concrete improvements to the resident experience?
- 6What specific procedures are in place for handling medical emergencies or urgent health concerns during the overnight hours?
Personalized based on this facility's data
Key Review Excerpts
“The staff was very nice, accommodating and professional. The therapy group was very good and thorough. The food was good. FaciIity was clean and well kept.”
“I have yet to interact with any staff member there, over the course of a month of daily visits, who has been anything but professional, competent, compassionate, and kind.”
“Waiting 45 min to get help to go to the bathroom is absurd! One nurse for the entire building?! No supervisors because 'it's the weekend'. Unreal!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
6
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents who fell and were seriously hurt
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints resulting in deficiencies, indicating ongoing concerns about this facility's operations. The most recurring issues involve fire safety systems, infection control programs, and building maintenance problems that have persisted across multiple surveys from 2023 to 2025. While the facility has correction dates for most deficiencies, the pattern of repeated violations in critical safety areas and the fact that families felt compelled to file formal complaints suggests potential quality of care challenges that families should investigate thoroughly before considering placement.
Jun 11, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jun 11, 2025Routine10
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
May 6, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Mar 5, 2025Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nov 8, 2024Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
May 15, 2024Routine10
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Federal Penalties
Fine
Jun 11, 2025
$9,113
Ownership & Operations
Who Operates This Facility
Edenbrook of Fond Du Lac
for profit
Chain Affiliation
Eden Senior Care
19 facilities nationwide
Chain avg rating: 2.6/5 · Rank 8 of 18
Ownership & Management
Owners
Lifsics, Channie
Owner
Polstein, Mordechai
Owner
Stesel, Maxim
Owner
Seyler, Miriah
Owner (parent company)
Weber, Lisa
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
29 reviews from families & visitors
Official Website
Visit edenbrookfonddulac.com
Medicare data downloads
Original nursing home datasets
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