Ecumen North Branch
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 26 Google reviews
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What this means for your family
While some families report positive experiences with rehab and hospice, there are recurring, serious reports of neglect and poor medication management. We strongly advise you to visit during off-hours to observe staff responsiveness and to ask specifically about their protocols for medication administration and call-light response times.
Google Reviews
Google Reviews
26 reviews on Google“Ecumen North Branch receives highly polarized feedback, with some families praising the facility's cleanliness and compassionate hospice care, while others report severe concerns regarding neglect and unprofessionalism. Multiple reviewers highlight significant issues with staff responsiveness, medication management, and the quality of care provided to vulnerable residents. Potential families should be aware of these inconsistent experiences, particularly regarding the quality of nursing and aide support.”
Quality Themes
Tap a score for detailsStrengths
- Clean and well-maintained facilities
- Spacious and comfortable living quarters
- Compassionate hospice and end-of-life support
- Positive experiences with specific individual staff members
Concerns
- Slow or non-existent response to resident call lights (mentioned by 3 reviewers)
- Poor medication management, including missed doses and errors (mentioned by 2 reviewers)
- Inconsistent, poor quality, or repetitive food service (mentioned by 3 reviewers)
- Unprofessional or poorly trained nursing and aide staff (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 28 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that you are very active in responding to online feedback; how do you use that family input to improve the daily experience for residents?
- 2Could you walk me through your current process for medication administration and how you ensure accuracy for each resident?
- 3With the current staffing levels, what is your protocol for responding to call lights to ensure residents receive timely assistance?
- 4I understand that dining is a big part of daily life; what steps are you taking to improve the variety and quality of the meal service?
- 5How do you provide ongoing training and professional development for your nursing and aide staff to ensure they are providing the best possible care?
- 6What specific activities or social programs do you have in place to keep residents engaged and connected throughout the week?
Personalized based on this facility's data
Key Review Excerpts
“My mom actually had a fall while staying there and the clinical director immediately called to let us know what happened.”
“I have walked in and seen two or three staff folks hovered together around an area with call buttons going off and no one seems to care.”
“Forgot to give meds, forgot to order more meds, ran out of meds and made her sit in her room with high blood sugar for multiple days.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
7
measures
3
measures
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has recurring infection control issues across multiple surveys from 2023-2025, indicating persistent challenges in this critical safety area. Other problem areas include care planning and assessment, fire safety systems, and medication management. One family filed a complaint about resident assessment practices. While all deficiencies show correction dates, the repeated infection control violations suggest families should inquire about current prevention protocols during visits.
Jul 24, 2025Routine3
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Aug 9, 2024Routine10
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Provide properly protected cooking facilities.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Jun 17, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Sep 27, 2023Routine6
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Install proper backup exit lighting.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Ownership & Operations
Who Operates This Facility
Ecumen North Branch
nonprofit
Chain Affiliation
Ecumen
5 facilities nationwide
Ownership & Management
Owners
Ecumen
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
26 reviews from families & visitors
Official Website
Visit ecumennorthbranch.org
Medicare data downloads
Original nursing home datasets
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