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Nursing HomeMedicaid Top Rated

Ecumen Lakeshore

Strong Medicare quality ratings; families often praise beautiful, clean, and modern facility. Still worth an in-person visit.

4002 London Road, Duluth, MN 5580460 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
4.3/5

based on 20 Google reviews

5
4
3
2
1
Ecumen Lakeshore Nursing Home in Duluth, MN — Street View
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What this means for your family

Ecumen Lakeshore offers a high-quality physical environment with excellent private rooms and a strong rehab team, making it a popular choice for short-term stays. However, families should be vigilant regarding care oversight; ensure you have a plan to monitor your loved one's condition closely, as some reports suggest challenges with nursing responsiveness and assessment of acute changes.

Google Reviews

Google Reviews

20 reviews on Google
Ecumen Lakeshore is frequently praised for its beautiful, modern facility and private, comfortable rooms. While many residents and families report compassionate care and effective rehabilitation, there are significant concerns regarding staffing levels, responsiveness, and the quality of nursing assessments during acute health changes.

Quality Themes

Tap a score for details
Food5.0Staff7.0Clean9.0ActivitiesN/AMedsN/AMemoryN/AComms3.0ValueN/A

Strengths

  • Beautiful, clean, and modern facility
  • Private, spacious, and quiet rooms
  • Compassionate and friendly staff
  • Effective short-term rehabilitation services

Concerns

  • Understaffing leading to slow response times (mentioned by 2 reviewers)
  • Inadequate nursing assessment of acute patient changes (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2344.32018(3)5.02020(1)3.72021(6)4.02023(4)3.02024(1)5.02025(4)4.32026(3)

Distribution · 22 analyzed

5
14
4
2
3
4
2
0
1
2

How They Respond to Reviews

60%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1Given the facility's beautiful, modern design, how do you encourage residents to utilize the common spaces for social interaction throughout the day?
  • 2I noticed you actively engage with online feedback; how does that culture of responsiveness translate into how you handle family concerns or updates about a resident's daily well-being?
  • 3When a resident experiences a sudden change in health status, what is the specific process for assessing the situation and ensuring the family is kept informed?
  • 4With the facility being at a 60-resident capacity, how do you manage staffing levels during peak hours to ensure that call lights are answered promptly?
  • 5Since the short-term rehab services are highly regarded, how do you ensure that same level of attentive, consistent care is provided to long-term residents?
  • 6What opportunities are there for family members to participate in the care planning process, especially regarding communication on medical updates?

Personalized based on this facility's data


Key Review Excerpts

The entire staff has been nothing but the most compassionate, caring, loving, kind & professional from Day 1. They are doing whatever it takes to make sure my stay & rehab are a positive experience.

Short-term rehab patient · 2025★★★★★

Everyone from the front desk, CNAs and the RN were great and compassionate. PT and OT you guys rock! The whole place is beautiful and the private rooms and bathrooms were the best.

Rehab patient · 2020★★★★★

Would not recommend anyone’s loved one be sent to this facility without someone watching over every minute of care they receive. Short staff and nursing staff without proper training to assess and notice acute changes in patient status.

Family member · 2021☆☆☆☆
Source: 20 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
1.78hrs
OK
Registered nurses for medical care
Total Nursing
5.42hrs
OK
All nurses + aides combined
Staff Turnover
50%
Lower is better (< 30% = good)
RN Turnover
23%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 3 measures

Medicare Rating
4/ 5
Better Than Avg

2

measures

Worse Than Avg

1

measures

Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility97.9%
Better than Avg
Here
97.9%
US
81.8%
MN
88.3%
St. louis
62.7%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility95.3%
Better than Avg
Here
95.3%
US
79.7%
MN
82.7%
St. louis
65.1%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.9%
Worse than Avg
Here
1.9%
US
1.6%
MN
1.8%
St. louis
1.8%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

1deficiencies
Well below state avg (8.0)

Ecumen Lakeshore has 26 deficiencies across three surveys, primarily involving fire safety systems, building maintenance, and medication management. Fire safety issues like sprinkler system maintenance and fire door problems appear repeatedly across all surveys, suggesting ongoing challenges. The facility also had deficiencies in pharmacy services and infection control. While all issues show correction dates, the recurring fire safety patterns warrant attention during your visit.

Aug 7, 2025Routine
8
0372Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0541Potential for harm · WidespreadCorrected

Services Deficiencies

Install properly constructed and protected linen or trash chutes.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0761Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0921Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that testing and maintenance of electrical equipment is performed.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

Jun 13, 2024Routine
7
0321Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0541Potential for harm · WidespreadCorrected

Services Deficiencies

Install properly constructed and protected linen or trash chutes.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0920Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

Sep 8, 2023Routine
11
0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0521Potential for harm · WidespreadCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0211Potential for harm · IsolatedCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0712Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0582Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0805Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Ecumen Lakeshore

Organization Type

nonprofit

Chain Affiliation

Chain Name

Ecumen

Chain Size

5 facilities nationwide

Ownership & Management

Owners

Ecumen

Owner · Organization

100%

Key personnel

Kendrick, ShelleyW-2 Managing EmployeeAlam, MorshedOfficer / DirectorDady, JamesOfficer / DirectorKendrick, ShelleyOfficer / DirectorKro, LisaOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

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