Eastview Manor Care Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 12 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (16 vs median 10)
Bottom 25% in MO · Critically understaffed (RN) · Significantly below average staffing · Worst in RELIANT CARE MANAGEMENT chain · $163,350 in fines · Abuse citation
What this means for your family
This facility has seen a significant decline in quality, with multiple recent reports of neglect and unsanitary conditions. We strongly advise families to look elsewhere, as the current environment appears to lack the basic oversight and staffing levels required for safe resident care.
Google Reviews
Google Reviews
12 reviews on Google“Eastview Manor Care Center is currently facing severe criticism regarding resident safety, hygiene, and basic care standards. While older reviews from 2019 reflect positive experiences with staff patience and communication, recent feedback highlights critical failures including reports of abuse, unsanitary room conditions, and significant staffing shortages.”
Quality Themes
Tap a score for detailsStrengths
- Patience and kindness from staff (historical)
- Consistent communication with families (historical)
- Helpful social work department (historical)
Concerns
- Lack of staff and neglect of basic resident needs (mentioned by 3 reviewers)
- Poor management and lack of communication (mentioned by 3 reviewers)
- Unsanitary and deplorable room conditions (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 17 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1What specific steps has the management team taken recently to improve the cleanliness and upkeep of the resident rooms?
- 2With the recent changes in staffing, how are you ensuring that every resident's basic daily needs and hygiene are being met consistently?
- 3How does the nursing team communicate medical updates or changes in condition to family members to ensure we are always in the loop?
- 4Could you tell me more about the dining experience, specifically how the facility is working to improve the quality and variety of the meals served?
- 5What is the protocol for handling medical emergencies during the night or over the weekend when fewer staff members might be on site?
- 6What kind of daily activities or social programs are available to keep residents engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“My grandmother was there for therapy and that place is disgusting.Her room was a mess blood on the floor under her fall mat that wasn't hers because she just got moved to that room.”
“My brother lived there for 21 months until his recent passing. He was a difficult resident at times, and I feel the staff treated him with patience and kindness. The staff kept me in his loop.”
“Absolutely a horrible place to have a loved one.. Stolen items, deplorable conditions, no phone service and lack of staff and zero communication.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
6
measures
9
measures
1
measures
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents vaccinated for the flu
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Eastview Manor has serious recurring problems with protecting residents from abuse and neglect, with multiple complaint-triggered investigations finding deficiencies in resident safety and protection from harm. Families have repeatedly filed reports about issues with daily care assistance, accident prevention, and pressure ulcer care. While the facility corrects cited problems, the pattern of abuse/neglect violations and safety concerns persisting across multiple years suggests ongoing systemic issues that families should carefully consider.
Feb 11, 2026Complaint2
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Dec 30, 2025Complaint1
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Aug 11, 2025Complaint2
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
May 21, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Apr 18, 2025Routine13
Emergency Preparedness Deficiencies
Establish emergency prep training and testing.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Nursing and Physician Services Deficiencies
Ensure that nurse aides who have worked more than 4 months, are trained and competent; and nurse aides who have worked less than 4 months are enrolled in appropriate training.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Apr 18, 2025Complaint4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Not hire anyone with a finding of abuse, neglect, exploitation, or theft.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Federal Penalties
Fine
Apr 18, 2025
$17,790
Fine
Sep 19, 2024
$145,682
Payment Denial
Sep 19, 2024
48-day denial
Ownership & Operations
Who Operates This Facility
Eastview Manor Care Center
for profit
Chain Affiliation
Reliant Care Management
32 facilities nationwide
Chain avg rating: 1.1/5 · Rank 10 of 29 (Worst)
Ownership & Management
Owners
Reliant Care Investors II, INC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
12 reviews from families & visitors
Official Website
Visit reliantcaremgmt.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 1 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.