Eastman Healthcare & Rehab
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 14 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (7 vs median 5.0)
Below average in GA · Critically understaffed (RN) · $12,596 in fines
What this means for your family
While recent feedback suggests significant improvements in activities and staff engagement, the facility has a history of serious concerns regarding hygiene and communication. When touring, we recommend asking specifically about their current protocol for family updates and medication administration to ensure the facility's recent positive trend aligns with your loved one's needs.
Google Reviews
Google Reviews
14 reviews on Google“Eastman Healthcare & Rehab presents a polarized experience, with recent reviews highlighting significant improvements in staff engagement and activities, while older reviews describe severe neglect and communication failures. Families report satisfaction with the current activity program and therapy services, but historical concerns regarding basic hygiene and medication management remain a point of caution.”
Quality Themes
Tap a score for detailsStrengths
- Engaging activity program
- Professional and helpful nursing staff
- Responsive administrative support
- Effective therapy services
Concerns
- Poor communication and difficulty reaching staff by phone (mentioned by 2 reviewers)
- Neglect regarding hygiene and basic care (mentioned by 2 reviewers)
- Inconsistent medication management (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 15 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the current staffing levels, what specific protocols do you have in place to ensure residents receive consistent assistance with daily hygiene and personal care needs?
- 2I noticed that medication management is a high priority; could you walk me through your process for ensuring medications are administered accurately and on time for each resident?
- 3Communication is very important to our family; what is the best way for us to reach the nursing team or administration if we have questions or need an update on our loved one?
- 4It is great to hear that your activity program is so engaging; could you share a sample calendar and explain how you encourage residents to participate in these daily activities?
- 5With the recent health inspection findings, what specific improvements or changes have you implemented to ensure the facility maintains a high standard of cleanliness and safety?
- 6How do you handle medical emergencies or sudden changes in a resident's health status, particularly during evening or weekend hours when staffing may be leaner?
Personalized based on this facility's data
Key Review Excerpts
“My sister has been staying there for 6 months. She likes it because they have church, art, singing, parties and bingo. I like it because of the wonderful, caring staff, the awesome therapists, the wound care nurses ( Christie) … Mrs Nancy in the office is a big help”
“I can't say enough about this facility, so much has improved over the years! My uncle spent time here and was treated like family. the Director is amazing, the dining staff was always pleasant and patient with both visitors and residents.”
“My grandma stayed here for a couple months and had multiple issues with the staff. They never gave her medicine to her on time, left her sitting in her own urine for hours on end, never helped her to properly bathe, and constantly stole her personal belongings.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
14
measures
1
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints that triggered recent inspections, revealing concerning issues with food service, resident rights, and infection control that persist across multiple surveys. The facility shows recurring problems in three main areas: nutrition and food safety (with repeated violations from 2022 to 2024), fire safety systems, and care planning. While all deficiencies show correction dates, the pattern of complaint-driven investigations and repeated food safety violations suggests ongoing quality concerns families should carefully evaluate.
Feb 18, 2026Routine10
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Feb 18, 2026Complaint1
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Nov 24, 2024Complaint7
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nov 24, 2024Routine6
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
May 7, 2023Routine16
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Provide emergency officials' contact information.
Emergency Preparedness Deficiencies
Establish methods for sharing information.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Ownership & Operations
Who Operates This Facility
Eastman Healthcare & Rehab
for profit
Chain Affiliation
Selectis Health
6 facilities nationwide
Chain avg rating: 1.8/5 · Rank 4 of 9
Ownership & Management
Owners
Selectis Health INC
Owner · Organization
Baller, Lance
Owner (parent company)
Furstenberg, David
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Neuman, Clifford
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
14 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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