Eastern Star Home
Families consistently rate this highly — reviewers highlight clean, well-maintained facility. Schedule a visit to confirm the fit.
based on 31 Google reviews
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What this means for your family
Eastern Star Home is highly regarded for its modern, private-room facility and effective rehab programs. However, because of conflicting reports regarding cleanliness and medical communication, we strongly advise families to conduct an unannounced visit and meet with the nursing supervisor to discuss their specific communication protocols.
Google Reviews
Google Reviews
31 reviews on Google“Eastern Star Home is frequently praised for its clean, modern facility featuring private rooms and a welcoming, home-like atmosphere. However, there is a significant divide in experiences, with some families reporting excellent, compassionate care while others cite serious concerns regarding cleanliness, staffing shortages, and poor communication from medical personnel.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Private rooms for residents
- Warm and welcoming atmosphere
- Effective rehab therapy programs
Concerns
- Poor cleanliness and hygiene in patient rooms (mentioned by 2 reviewers)
- Lack of communication from medical staff (mentioned by 2 reviewers)
- Staffing shortages and negative staff culture (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 59 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1With your focus on maintaining a warm and welcoming environment, could you walk us through your current cleaning schedule and protocols for private resident rooms?
- 2We understand that clear communication is vital for families; what is your standard process for updating us on any changes in a resident's health or medication needs?
- 3Given your facility's size of 14 residents, how do you ensure consistent coverage and support for your staff to maintain the high quality of care you strive for?
- 4Could you share how your team coordinates with families when there is a medical concern or a need to adjust a resident's treatment plan?
- 5What kind of daily activities or social opportunities are available to help residents feel connected and engaged within the home?
- 6How do you handle medical emergencies or urgent health needs during overnight hours to ensure residents are always supported?
Personalized based on this facility's data
Key Review Excerpts
“The rooms were never cleaned, the bathroom was never cleaned, & the doctor never called us back concerning our serious questions regarding my grandmother’s medications.”
“Staffing challenges, filthy accommodations, lack of communication. Their own staff complain everyday to us families.”
“Rehab was fantastic getting her home with improved balance and gave her an exercise program to continue at home.”
State Inspection History
State Inspections
Source: NY Dept. of Health
Key Findings
16 violations from 6 inspections
Sep 26, 2025RoutineCleanReport
No deficiencies found during this inspection.
Jun 21, 2025Routine
Resident funds and valuables
Personnel
Personnel.
Admission and retention standards.
Disaster and emergency planning
Dec 16, 2024Routine
Disaster and emergency planning
Environmental standards
Disaster and emergency planning
May 28, 2024Routine
Personnel.
Disaster and emergency planning
Environmental standards
Consumer and resident protections.
Food service
May 4, 2023Complaint
Supervision in special needs assisted living.
Jan 23, 2023Complaint
Disaster and emergency planning
General requirements
Ownership & Operations
Who Operates This Facility
Trustees of the Eastern Star Hall and Home of the State of New York
for profit
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
31 reviews from families & visitors
Official Website
Visit eshomeny.org
Medicare data downloads
Original nursing home datasets
NY DOH — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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